White's Auto Mall Honda

Everything was great, very good service, they are very kind and respectful, the waiting time was not long. kind and respectful, the waiting time was not long. More

Pretty good experience. Didn't take as long as I expected. Whis they were a ford dealer. Didn't take as long as I expected. Whis they were a ford dealer. More

Cody Gates is absolutely amazing, family, focused, professional, and a true expert at what he does. I highly recommend him to anyone in the market for a new car! professional, and a true expert at what he does. I highly recommend him to anyone in the market for a new car! More

End product rendered with cleanliness and professional appearance in a timely manner. End of statement appearance in a timely manner. End of statement More

Great service! Good customer service! Everyone is friendly! I would recommend this service department highly! Good customer service! Everyone is friendly! I would recommend this service department highly! More

The service department did a great job. I just wish they would keep a better stock of items that were needed for my service. I just wish they would keep a better stock of items that were needed for my service. More

Everyone, from the manager to our salesperson, was very helpful, friendly and not pushy at all in our shopping and personal experience at White’s. Natalia was a pleasure to work with! helpful, friendly and not pushy at all in our shopping and personal experience at White’s. Natalia was a pleasure to work with! More

Great up front pricing and customer service. Also appreciate the lifetime power train warranty. Yall are great. Will be back Also appreciate the lifetime power train warranty. Yall are great. Will be back More

On Monday December 16, 2024 I had sent a request to White’s Auto Mall Honda in Hopkinsville, KY regarding the purchase of a New 2025 Honda Pilot Elite Vin #5FNYG1H83SB091901 with, as stated on the web White’s Auto Mall Honda in Hopkinsville, KY regarding the purchase of a New 2025 Honda Pilot Elite Vin #5FNYG1H83SB091901 with, as stated on the web site, 1 mile on the odometer. A sales representative, Jadia Allen, called me back and I made a cash offer, no trade in, for the Honda Pilot. After a little while she called me back and stated the dealership accepted my cash offer. Later that afternoon I went to the bank and got a cashiers check for the balance due, $56,381.25. When I arrived to the dealer to complete the purchase, Jadia met me and stated the Pilot that I was buying wasn’t on the lot because the sales manager was driving it on his day’s off. She stated that it would be at the dealer the following day. I thought that was strange. I asked her how many miles were currently on the Pilot. She stated over 400 miles. At that point I told her I wasn’t happy about that and I wasn’t going to buy the Pilot. I asked to speak to Joe Francis, the Finance Manager, whom I had spoken with earlier in the day. I stated I wasn’t buying a car that I felt was “used” at that point with the excessive number of miles. He offered to compensate me $0.25 per mile that was showing on the odometer. I stated no and that I felt as though I was buying a “used” car. Joe also offered to make a deal on a lower trim package. Jadia offered to reduce the price $381.00 dollars. I told them both that I should have been told that the mileage was high on the “new” Pilot. They stated that they didn’t find out about it until I was enroute. I declined the purchase and left the dealership very disappointed. I had driven 2 hours to the dealership to make this purchase. I also cannot understand why someone would drive a vehicle that is the top of the line, hard to find, rarely in stock vehicle when there were several lower trim models to drive. More

Very professional to work with and very knowledgeable about each car that we had discussed. I am so glad we got to leave with our dream car! Natalia was the best to work with and ensured each question about each car that we had discussed. I am so glad we got to leave with our dream car! Natalia was the best to work with and ensured each question was answered and that we were happy with our experience! More