White's Auto Mall CDJR
Hopkinsville, KY
Hours
Sales/Showroom
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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The person who checked me in was professional and courteous. They rotated the tires but forgot to balance them. She made it right. courteous. They rotated the tires but forgot to balance them. She made it right. More
White’s Auto Mall is consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. The ambiance here is always inviting and comf my expectations every time. I was completely impressed with their professionalism and customer service. The ambiance here is always inviting and comfortable. The Service Team is truly exceptional. Thank you! More
Exceptional ! Listened to my problem, diagnosed it, contacted extended warranty, ordered part, fixed it in a timely manner. Thank you, Madeline! Listened to my problem, diagnosed it, contacted extended warranty, ordered part, fixed it in a timely manner. Thank you, Madeline! More
Great mechanical work with the expectation of professionalism and having a honest assessment of what was going on with the truck. professionalism and having a honest assessment of what was going on with the truck. More
Service manager took 3 weeks to even get my warranty claim started knowing the warranty expires in I believe was about 8 weeks. After I got Jeep involved with a case number then he started but was sti claim started knowing the warranty expires in I believe was about 8 weeks. After I got Jeep involved with a case number then he started but was still dragging his feet. Didn't answer 90% of my phone calls or return them. After jeep was informed of what he was doing he then started to get the ball rolling . He also stated the dealer ship only uses 1 body shop in town because of jeep standards. Finally after a week of waiting for the dealer ship to order the parts Jeep expedited my parts to the dealership and my jeep went to the body shop with jeep standards... Work was done quick, they replaced the hood, passenger door, all the door hinges and hood hinges. Paint job was medeoker at best. You can see where they sanded down the door and the paint doesn't blend well .. but you only see it in well lit places. Vehicle wasn't washed or cleaned when I picked it up even after giving him a 3 hour notice. Communication was poor, speed of warranty work was quick, speed of getting things started was SLOOOOW. He acted as if it was his personal money paying for the warranty work. I won't be back and won't recommend them .. pathetic. More
Awesome experince. Appreciated the service department getting me in on a same day appointment. Thorough check in identified a software update needing completed along wi Appreciated the service department getting me in on a same day appointment. Thorough check in identified a software update needing completed along with the oil change and tire rotation. Everything was completed and we were able to get back on the road for our travels a few days later. Thank you. More