White River Subaru - Service Center

I brought my 2005 Forrester in for service this fall, and it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at th it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at the same time and now they're saying that I have to have it done again. When I received my robo call and email asking for feedback on my service experience, I gave it a detailed and negative review and received a robo "thank you for your feedback", and follow up by a human being was cursory and was not followed up further by the person who called. This latest incident was similar in that the timing chain was brought up again--though he didn't argue with me this time. I had to order a part and was supposed to come back at 2pm this Friday. When something came up and I called to reschedule, I was told that there was no appointment scheduled and no information about the status of the part order in the computer. I suppose that I should expect this as the buying experience at this dealership was very bad 5 years ago. I would never buy another car at this dealership even though I love the Forrester. I go there for service only because it is the closest to home and work. I would have to drive over a half hour north or south to get to another Subaru dealership. More