White River Subaru - Service Center

Oil change and warranty Had an oil change and the Subaru multi point inspection after 12,000 miles. Appointment was easy to make and work was done on time. My break rotors ne Had an oil change and the Subaru multi point inspection after 12,000 miles. Appointment was easy to make and work was done on time. My break rotors needed to be resurfaced which was covered under warranty and now they feel like new! More

Best Customer Service Experience Dave and Skip were extremely helpful at check in and check out with my warranty claim. They reassured me that it was all taken care of. I just wished Dave and Skip were extremely helpful at check in and check out with my warranty claim. They reassured me that it was all taken care of. I just wished they had explained the results over the phone when they called to consult me t was ready to be picked up. Overall I was very satisfied with their customer service skills and friendliness and continued professionalism throughout the warranty process. Thank you guys! I was even able to request the service technician I wanted, and they followed it through 100%. Much appreciated! More

Great service and staff Have used Prime for all service. Easy online scheduling, prompt service, comfortable waiting area (with complimentary fresh fruit, coffe/tea, water). Have used Prime for all service. Easy online scheduling, prompt service, comfortable waiting area (with complimentary fresh fruit, coffe/tea, water). When it’s time, I’ll purchase my next Subaru at Prime. But just like the commercials, that’ll be like 10 years and when my lab has a silver muzzle, so .... More

Long wait We learned we had a popped tire on Wednesday, they said one of two things could happen and because a it was popped on the outside of the tread we need We learned we had a popped tire on Wednesday, they said one of two things could happen and because a it was popped on the outside of the tread we needed a new tire. That was fine, we were told Saturday. A three day wait. We hear nothing Saturday and so we called, no tire maybe Monday. So we called Monday afternoon because we still didn’t hear anything. They said nope no tire, maybe tomorrow. We keep calling, no communication from them. Finally on Wednesday they get the tire (we had to call to find out) and they said they can’t mount it.... Thursday I call and ask they say anytime before 5:30! The fact we had to call for any information and had no calls on there part is just lousy service. Customer Service matters a lot and these people have no idea what they’re doing. More

VW service I had my VW Golf serviced here. The car store/prime has always had a good service reputation. Overall a fine experience - check in is easy, thorough, I had my VW Golf serviced here. The car store/prime has always had a good service reputation. Overall a fine experience - check in is easy, thorough, transparent. My only problem was the little things afterwards - smudges on the inside of the windshield from the inspection sticker, floor/seat protectors crumpled on the floor. It took 2 minutes to clean them up but a disappointing way to end what was otherwise a fine experience. More

Insoection Went there for an inspection, I was told it wouldn’t take long at it didn’t. I was very pleased. With how it went. Went there for an inspection, I was told it wouldn’t take long at it didn’t. I was very pleased. With how it went. More

Poor Service My fiancee bought a car here about a month ago. The process of buying the car was relatively smooth, but even at that point she had complaints about t My fiancee bought a car here about a month ago. The process of buying the car was relatively smooth, but even at that point she had complaints about the quality of the customer service she received. She managed to complete her purchase, and got a nice Subaru Forester, certified pre-owned. The only problem was that the windshield wipers didn't work, and that was part of the guaranteed inspection. We went in to set up an appointment and were told that they would have the part in a week. A month later, we still hadn't heard back. Now they won't even return our calls, and a generally just failing to do their jobs. Go elsewhere for service, these people are terrible. More

Loaner bikes are awesome! Service was what I expected, no more no less. What impressed me was the loaner bikes: they let me take one of their bicycles up the road to the bakery Service was what I expected, no more no less. What impressed me was the loaner bikes: they let me take one of their bicycles up the road to the bakery! Highly recommend them as well. More

I brought my 2005 Forrester in for service this fall, and it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at th it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at the same time and now they're saying that I have to have it done again. When I received my robo call and email asking for feedback on my service experience, I gave it a detailed and negative review and received a robo "thank you for your feedback", and follow up by a human being was cursory and was not followed up further by the person who called. This latest incident was similar in that the timing chain was brought up again--though he didn't argue with me this time. I had to order a part and was supposed to come back at 2pm this Friday. When something came up and I called to reschedule, I was told that there was no appointment scheduled and no information about the status of the part order in the computer. I suppose that I should expect this as the buying experience at this dealership was very bad 5 years ago. I would never buy another car at this dealership even though I love the Forrester. I go there for service only because it is the closest to home and work. I would have to drive over a half hour north or south to get to another Subaru dealership. More