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White River Subaru
White River Junction , VT
833 Reviews
We’re Now Locally & Family-Owned & Operated
We're still White River Subaru in our beautiful, new state-of-the-art facility located in White River Junction, and you'll find the same sales and service team you've come to rely on.
David Rosenberg, Dealer Principal, is the son of New England automotive legend Ira Rosenberg, and is himself one of the most experienced dealership owners in the industry.
You'll still see many familiar faces in the sales and service departments. Together, the White River Subaru family looks forward to welcoming you into the store for a customer-first experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 833 reviews
February 23, 2012
I brought my 2005 Forrester in for service this fall, and it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at th it was suggested that I replace the timing chain--even though I had already done it there in the fall of 2009. I had also had exhaust work done at the same time and now they're saying that I have to have it done again. When I received my robo call and email asking for feedback on my service experience, I gave it a detailed and negative review and received a robo "thank you for your feedback", and follow up by a human being was cursory and was not followed up further by the person who called. This latest incident was similar in that the timing chain was brought up again--though he didn't argue with me this time. I had to order a part and was supposed to come back at 2pm this Friday. When something came up and I called to reschedule, I was told that there was no appointment scheduled and no information about the status of the part order in the computer. I suppose that I should expect this as the buying experience at this dealership was very bad 5 years ago. I would never buy another car at this dealership even though I love the Forrester. I go there for service only because it is the closest to home and work. I would have to drive over a half hour north or south to get to another Subaru dealership. More
by strai
Employees Worked With
Will
April 04, 2011
Here's the short version. Bought a new 2011 on a Monday. On Tuesday the check engine light went on thus turning off the traction control system, the cruise control light was blinking (i.e. this car would n On Tuesday the check engine light went on thus turning off the traction control system, the cruise control light was blinking (i.e. this car would not pass Vermont or New Hampshire state inspections). They said it was a "fluke" and reset the lights. On Wednesday, the lights went on again. They have no idea what's wrong. They're grasping at straws, a fuse problem? I'm still waiting for my car to get "fixed" a week after I bought it. I have no faith in their service department, nor in their sales and financing departments. Not a single person was apologetic regarding this "fluke"! No one seemed to care at all. If you shop at this store "BUYER BEWARE!" You will be left high and dry without a sensible, concerned human being to talk with. DO NOT GO HERE! If my problem gets fixed, I will definitely be going to another dealer for service. If it doesn't get fixed I will be starting "Lemon Law" arbitration because I'm one service problem away from having officially bought a lemon. More
by ihateuv
Employees Worked With
Prefer not to say
September 17, 2010
I went to The Car Store over a year ago to purchase my first vehicle. Although the salesperson was friendly, he was not very knowledgeable. I ended up buying a 2002 Forester, which had supposedly passed a first vehicle. Although the salesperson was friendly, he was not very knowledgeable. I ended up buying a 2002 Forester, which had supposedly passed a 152-point inspection. There's no way that car was inspected at all, because it broke down 32 miles after I purchased it. The alternator was bad and needed to be replaced. They did this for free, but they were not friendly about it at all. A few weeks later, the car broke down again outside of NYC. I had to have it towed to a dealership down there and rent a car to drive back to VT to work the next day. When I went to pick up the car in NY, I was told that the only thing wrong with it was that the battery terminal hadn't been installed correctly by the service department at The Car Store. This mistake, which involved only a $10.00 part, ended up costing me over $700.00 in rental cars and towing services. Michael Lawless, the sales manager at The Car Store, was unapologetic and refused to pay for any of this. During the 16 months I owned this car, it needed major repairs every few months just to stay on the road. I will NEVER deal with this dealership again. The people there are criminals. If you care about your safety and don't enjoy throwing your hard-earned money away, stay far, far away. More
by mbmcgraw
Employees Worked With
Michael Lawless, Peter Blaisdell
