White River Subaru

Wrong service, annoyed sales person Scheduled a synthetic oil change online, waited an hour (no problem, I expected that). My 1 year old son walked with a toy onto the sales floor (where Scheduled a synthetic oil change online, waited an hour (no problem, I expected that). My 1 year old son walked with a toy onto the sales floor (where there were no customers present) and dropped a toy which was somewhat loud, and one the sales people looked at me and him then rolled her eyes at us as if I knew he was going to drop the toy... okay I guess I will buy my next car somewhere else... Once I checked out I drove off and glanced at the paperwork and my sticker, I received a conventional oil change per the paperwork and sticker. I called and they said they didn’t see any notes in their system about synthetic (the service I have email conf of booking), and then told me that I can go 6,000 miles on conventional in my car. I told them my sticker said 3,000 and I have always used synthetic, their solution was to give me a new sticker with the correct numbers. Will not go back, I have had these issues with having to remind them to do the service I scheduled, synthetic oil changes, multiple times, my sticker is almost always wrong. once they told me they billed and put sticker for conventional but that it was really synthetic. Probably the biggest turn off was the woman rolling her eyes at a long term customer who is in the market for the new ascent... More

Prompt and Informative First time at Prime. Friendly welcoming staff prompt assessment, clear explanations and car needs and costs we’re explained well. Made a plan and will First time at Prime. Friendly welcoming staff prompt assessment, clear explanations and car needs and costs we’re explained well. Made a plan and will gladly return to follow through. More

Inspection and serviced my mom Prime Subaru is a great service center to deal with, I’m been doing busy with them since I got my Impreza over a year ago no complaints as of yet. Prime Subaru is a great service center to deal with, I’m been doing busy with them since I got my Impreza over a year ago no complaints as of yet. More

Oil change and warranty Had an oil change and the Subaru multi point inspection after 12,000 miles. Appointment was easy to make and work was done on time. My break rotors ne Had an oil change and the Subaru multi point inspection after 12,000 miles. Appointment was easy to make and work was done on time. My break rotors needed to be resurfaced which was covered under warranty and now they feel like new! More

Best Customer Service Experience Dave and Skip were extremely helpful at check in and check out with my warranty claim. They reassured me that it was all taken care of. I just wished Dave and Skip were extremely helpful at check in and check out with my warranty claim. They reassured me that it was all taken care of. I just wished they had explained the results over the phone when they called to consult me t was ready to be picked up. Overall I was very satisfied with their customer service skills and friendliness and continued professionalism throughout the warranty process. Thank you guys! I was even able to request the service technician I wanted, and they followed it through 100%. Much appreciated! More

Bait and Switch This is one of the worst examples of a crooked "bait and switch" that I've ever come across. I mean, I know car dealers are notorious for this kind o This is one of the worst examples of a crooked "bait and switch" that I've ever come across. I mean, I know car dealers are notorious for this kind of garbage behavior, but this is really BEYOND. We were made aware of a special Subaru leasing deal on 2018 cars, good till the end of the month, offered st this dealership. Not offered at any of our more local dealerships. So we got up this morning and called THIS dealership, which assured us that they still had 8 of the vehicles that interested us in stock, and that they were definitely honoring the deal until the end of the month. We then drove TWO hours to THIS Prime Subaru dealership in Norwich, VT, only to be told that not only did they have NO 2018 cars in stock, but they'd never heard of this leasing offer/deal, still posted plainly on their website for all to see. "Who'd ya speak to on the phone? Did you get a name? Gosh we're sorry! But can we run some other numbers on a 2019 vehicle for ya, maybe?" Avoid this place like the plague. The stink of dishonesty and chicanery rises off them like the poisonous miasma from a toxic swamp. More

Great service and staff Have used Prime for all service. Easy online scheduling, prompt service, comfortable waiting area (with complimentary fresh fruit, coffe/tea, water). Have used Prime for all service. Easy online scheduling, prompt service, comfortable waiting area (with complimentary fresh fruit, coffe/tea, water). When it’s time, I’ll purchase my next Subaru at Prime. But just like the commercials, that’ll be like 10 years and when my lab has a silver muzzle, so .... More

New To Us Car Sean Richard knew what kinds of cars we were looking for and helped us find the exact right fit. He was enthusiastic, energetic, and extremely helpful Sean Richard knew what kinds of cars we were looking for and helped us find the exact right fit. He was enthusiastic, energetic, and extremely helpful. He was both knowledgeable and approachable when questions were asked too. More

Open and up-front They were willing to give a decent quote including taxes and fees through email to a guy all the way across the state. They were low pressure and cate They were willing to give a decent quote including taxes and fees through email to a guy all the way across the state. They were low pressure and catered to our needs without any expectations. Thank you Prime and good luck in your new facility. More

Long wait We learned we had a popped tire on Wednesday, they said one of two things could happen and because a it was popped on the outside of the tread we need We learned we had a popped tire on Wednesday, they said one of two things could happen and because a it was popped on the outside of the tread we needed a new tire. That was fine, we were told Saturday. A three day wait. We hear nothing Saturday and so we called, no tire maybe Monday. So we called Monday afternoon because we still didn’t hear anything. They said nope no tire, maybe tomorrow. We keep calling, no communication from them. Finally on Wednesday they get the tire (we had to call to find out) and they said they can’t mount it.... Thursday I call and ask they say anytime before 5:30! The fact we had to call for any information and had no calls on there part is just lousy service. Customer Service matters a lot and these people have no idea what they’re doing. More