White River Subaru

Extremely helpful I had a great experience at Prime, starting with Skip who answered the phone and was extremely polite and helpful. He even called me back to be sure I had a great experience at Prime, starting with Skip who answered the phone and was extremely polite and helpful. He even called me back to be sure I had received the information I needed. He was very poilite, and gave me a reasonable price to get what I wanted done. When I arrived at Prime, Scott was very nice and helpful and showed me where to go. Then on to Sarah, who was going to help me with the issues I was dealing with. She was amazing with her information and understanding the car issues. She knew her stuff! After checking out the car, Sarah had me talk to Keith, the mechanic, and we went over what needed to be done. He was patient and answered all my questions. Sarah also showed me a picture of the problem that we were talking about. I was impressed with the service, and will be back. They were thorough, explaining everything, and caring. A very good experience with everyone! More

Excellent service, and Brian the manager is awesome!! I needed emergency help during a stressful day, and was immediately taken care of. And, my phone was dying - - BlackBerry - - and they even found me o I needed emergency help during a stressful day, and was immediately taken care of. And, my phone was dying - - BlackBerry - - and they even found me one of those elusive chargers. Great, clean facility and kindness, which makes a world of difference. 100 stars! More

Vehicle Service Phenomenal customer service! I had a service appointment the previous day, and through a mistake or misunderstanding the part required was not ordered Phenomenal customer service! I had a service appointment the previous day, and through a mistake or misunderstanding the part required was not ordered and ready. Dirk apologized, ordered the part and rescheduled my appointment for first thing the next day. After my Forester was repaired I was told the repair (and part) was free of charge to make up for the inconvenience. Fantastic customer service that is hard to find in today's world. Thank you! More

The dealership was a pleasure to deal with. We are in NY and were buying a car for my daughter, who lives in VT. That meant that we’d do the entire negotiation without visiting a dealer. Most de We are in NY and were buying a car for my daughter, who lives in VT. That meant that we’d do the entire negotiation without visiting a dealer. Most dealers can’t cope with a long-distance negotiation. Those dealers don’t know how to sell a car to someone who isn’t sitting in a showroom. At Prime, Ted Cummings was very professional and rose to the challenge. With four drivers in the family, we buy a new car every couple of years. In the future when buying Subarus, we’ll be sure to consider Prime and Ted even if we’d have to combine taking delivery with a visit to our daughter. More

Purchasing a new vehicle I was in the market to purchase a new car and have had Subaru’s since 1970. Purchase was pending my trade in value of my 2012 Outback. I was in the market to purchase a new car and have had Subaru’s since 1970. Purchase was pending my trade in value of my 2012 Outback. More

Great experience. I was met promptly and professionally. I had an issue that was dealt with quickly without trying to encourage me to get unneeded work. I felt I was tr I was met promptly and professionally. I had an issue that was dealt with quickly without trying to encourage me to get unneeded work. I felt I was treated with respect. More

Excellent The sales person, Mr Burnett was respectful, professional and very helpful. The car was all ready when we arrived to pick it up. Me Burnett helped loa The sales person, Mr Burnett was respectful, professional and very helpful. The car was all ready when we arrived to pick it up. Me Burnett helped load our phone and reviewed options associated with the car More

Awesome experience! Prime Subaru of Vermont was very professional. the quote they gave me was within $50 of the actual bill!! They provided me with a courtesy car while Prime Subaru of Vermont was very professional. the quote they gave me was within $50 of the actual bill!! They provided me with a courtesy car while my car was being repaired that was a joy drive ! Dirk B. was very very helpful and a pleasure to work with. More

Only dealership I've ever trusted I can't stand dealerships and especially the service size. But Prime Subaru is the first dealership to make me feel like a customer and not just a mo I can't stand dealerships and especially the service size. But Prime Subaru is the first dealership to make me feel like a customer and not just a money ticket. They talk to you honestly and don't push you in anyway. Theyre honest, even if it means not making as much money. I live almost an hour away but I drive there anyway, because it's worth it. They're always very nice and very accommodating! More

90,000 mike servicing and VT inspection Completely satisfactory. everyone was so courteous and helpful to explain the process and billing and they loved my dog!! They even let me pick Completely satisfactory. everyone was so courteous and helpful to explain the process and billing and they loved my dog!! They even let me pick up my car a little after closing!!! More