White River Subaru

Polite, organized, knowledgeable, Will Dinsmore and his colleagues took the time to be sure I had a good experience. They are not my home dealer but treated me like a valued customer. Subaru has won my tru colleagues took the time to be sure I had a good experience. They are not my home dealer but treated me like a valued customer. Subaru has won my trust over the years with exemplary service. More

Comfortable waiting and professional environment. Staff was helpful and good customer service. However it took a little too long for a simple oil change Thank you! was helpful and good customer service. However it took a little too long for a simple oil change Thank you! More

Mike Phillips: We are in our 80's and buying a new car is a big deal;.....however, Mike absolutely made the difference for us. He is kind, patient, knowledgeable, thorough and incredibly nice. He made the pr a big deal;.....however, Mike absolutely made the difference for us. He is kind, patient, knowledgeable, thorough and incredibly nice. He made the process an easy one for us---always ready to listen and help with any issues that came up. Since we have been in Covid-19 quarantine at times, Mike even made a personal video helping us work through a process we couldn't quite understand. When we started looking at a Subaru, Mike was recommended by a friend---best choice ever. We are very grateful to Mike for all he did---absolutely tops! Rob and Jan Chapman More

My reviews for this dealership seem to keep getting hidden away on google and yelp.... Jason DeFelice is the worst person I have had to deal with without exaggeration. He was rude, disrespectful, i hidden away on google and yelp.... Jason DeFelice is the worst person I have had to deal with without exaggeration. He was rude, disrespectful, ignorant and was completely out of line. When first arriving he ignored me after I had began speaking to him to talk to the person I was with. The person I went with wanted to return the car she bought the day before. Jason stated that he would have it looked at. I explained it had sub-frame damage and that he was not listening to me, we did not want it looked at, just retuned. He then said who I was. I said my name. Then repeated the question. I again said my name. Then rudely asked how I know the person that bought the car. I told him it didn't matter, this is what we wanted to do and I was going to be apart of it. He left, came back and said they would reverse the deal. Said it was going to be about an hour. During this time Jason talked to the person returning the car twice only while she was away from everybody else. After over an hour and a half they finally brought the car around. Reason it took so long was apparently the wholesaler had the key. After they pealed a sticker off we asked about putting screws in the front license plate bracket. He tried the incorrect screws and broke the whole bracket. Then allowed the person with there old car to leave with no plates on the vehicle front or rear. They were so frustrated they left without even the sticker glue being cleaned. I went back inside asked a salesman (Todd, very polite gentleman) for the general manager. Jason took it upon himself to disregard that request and come up and ask us what we wanted. I said I wanted to sit in an office and speak with the GM and that I was not having this conversation in the middle of the sales floor. He told me I needed to put my blazer that was part of my suit and tie back on because of there strict rules for open firearms. No problem I said if that is what you need fine. He said yea you will do that. My patience was pretty well gone and being told rudely what I was going to do made it down even more. I handed my side arm to the person with me and asked them to just place in the car. I figured that was a great solution. He said to us both yea you guys will do that. At that time my patience was gone and I did yell at Jason. I understand policies but you do not tell a woman what she is going to do. The woman I was with felt very uncomfortable with these statements. Finally the GM came out after hearing me yell for half a minute. I asked to speak in an office. We spoke. Chris was exceptionally nice and handled everything we needed. I hold him with high respect and in great regard. He agreed to replace the bracket. To be clear the sub-frame damage was hard to spot, I do not hold that against the dealership, It was just one of those things. Jason should never tell anybody what they are going to do or mumble things under his breath. This was a very simple process blown so far out of proportion and a lot of wasted time. More

I went to Subaru to look for a potential lease in 3 months when my current lease expired. The salesman pressured me to sign a new lease that day and said they would pay the 3 months of the other lease months when my current lease expired. The salesman pressured me to sign a new lease that day and said they would pay the 3 months of the other lease on my other car and return the other car. When I got home with the new Subaru I found they had added the 3 months payment to the Subaru sticker price on which the lease was based. And they failed to return my other car as promised resulting in my being charged for 3 months of the other lease. They failed to return email and phone messages for over a month until they finally replied and returned the other car. Do not lease a car from this dealership! More

William from White River Subaru service dept. is friendly, knowledgeable, and very helpful. It is worth the trip from NH for the excellent service! JAB friendly, knowledgeable, and very helpful. It is worth the trip from NH for the excellent service! JAB More

The last time my tires were serviced, the tires were The last time my tires were serviced, the tires were mounted backwards. This time when I went back to have my winter tires remounted, I sat for two The last time my tires were serviced, the tires were mounted backwards. This time when I went back to have my winter tires remounted, I sat for two hours and they told me one of my replacement tires were never ordered. I have not heard from the service team. On how this will be rectified, even after reaching out to Subaru Corporate. More

Just traded a 2020 RAV4 for a forester. Second Subaru in 3 months from Todd, He outdid himself, best salesman I have found! Highly recommended! 3 months from Todd, He outdid himself, best salesman I have found! Highly recommended! More

I dont get routine service here but have brought my '19 impreza in for 2 recalls and an remote starter programming. All 3 times had excellent service. Friendly staff and atmosphere too. impreza in for 2 recalls and an remote starter programming. All 3 times had excellent service. Friendly staff and atmosphere too. More

My wife and I had a real positive experience buying our used Outback this past weekend. We found the salesman, Luke to be very professional and was able to answer all our many questions. We enjoyed also w used Outback this past weekend. We found the salesman, Luke to be very professional and was able to answer all our many questions. We enjoyed also working with the business manager, Alexis, who was to the point and very courteous with us. Thanks the Martins More