White River Subaru

Great service and easy car processing. Sales person(s) (Abigail Wing) were friendly, knowledgable and thorough. All in all, the staff was great and personable. (Abigail Wing) were friendly, knowledgable and thorough. All in all, the staff was great and personable. More

Pushy, Dishonest, and Disrespectful. I went in for a test drive and asked to put a hold on a car I was planning to buy until I could transfer the funds to pay for it. I was told this wasn't possible but they drive and asked to put a hold on a car I was planning to buy until I could transfer the funds to pay for it. I was told this wasn't possible but they would take a postdated check and just hold it until the funds cleared if I signed today. I was also told subarus no longer have any issues with the headgasket or cam seals as of 2017 (a lie, my last 2017 blew out both before 50k mi.). I put a down payment and agreed to come in next week and give them a check explaining again the full amount probably won't have transferred by then and they may have to wait before depositing the full balance. "No problem" I was told. When I came in to drop off the check no one I'd spoken to was there but I explained things to a salesman on the floor and told him I could give a postdated check for the full amount, a check for half now and half in about 10 days, or I could make payment with a credit card. They told me no problem at all, took my card, charged $5k and told me to call in next week to make the next payment. A few days later I start getting calls demanding money, I send a msg telling them to take another $5k like we'd agreed last time I came in but the email was not checked. The next day I get a call accusing me of "walking off with a car" and threatening to repo it if I don't pay the full balance immediately (from the same guy who told me it was no problem to wait for the transfer to clear when I first came in ten days earlier). I explained the agreement I made in person at both visits, how they'd agreed to wait until the transfer cleared to take payment and that I was trying to pay them right now but was told "We don't do that!" and the salesman I spoke to and the finance dept. who approved the transaction didn't know what they were doing so they wouldn't take a card now and I have to give them 20k today or they're taking the car. Ended up having to drive about an hour through a snowstorm to sign a finance agreement (which I tried to do when I first stopped in but was told they couldn't do for me, hence the agreement to wait for the transfer to clear...) since now they won't accept a postdated check, partial payment, or a credit card. All of which were "No Problem" when the deal was struck. Bottom line, this was a classic "say anything" used car experience with everyone I spoke to making a different agreement none of which were honored once the papers were signed. Coupled with threats, accusations, and outright lies about the vehicle itself and my options for paying. The price and quality of the vehicle weren't bad but I've never been dealt with or spoken to like this by a car dealer and I won't be again. I've had good experiences in the past with this dealership but I'll be buying my next car somewhere else. More

I had a fine experience at white river subaru. Corey sold me my wrx and it was an all around good experience. They are up front and moved the process along well which I appreciated. I intend to buy my sold me my wrx and it was an all around good experience. They are up front and moved the process along well which I appreciated. I intend to buy my next subaru at white river . More

Excellent service and very friendly staff. The dealership picked my car up and returned it to me the next morning. If you want a new Subaru or need work done on your car, this is the place to get it done. picked my car up and returned it to me the next morning. If you want a new Subaru or need work done on your car, this is the place to get it done. More

Great experience with the service department at WRJ Subaru. Knowledgeable. Good communication. Helped me save a lot of money. I will be a repeat customer. Subaru. Knowledgeable. Good communication. Helped me save a lot of money. I will be a repeat customer. More

Great experience! i will always buy my cars from white river subaru. They have a great new store and a very pleasant staff. thank you! river subaru. They have a great new store and a very pleasant staff. thank you! More

Polite, organized, knowledgeable, Will Dinsmore and his colleagues took the time to be sure I had a good experience. They are not my home dealer but treated me like a valued customer. Subaru has won my tru colleagues took the time to be sure I had a good experience. They are not my home dealer but treated me like a valued customer. Subaru has won my trust over the years with exemplary service. More

Comfortable waiting and professional environment. Staff was helpful and good customer service. However it took a little too long for a simple oil change Thank you! was helpful and good customer service. However it took a little too long for a simple oil change Thank you! More

Mike Phillips: We are in our 80's and buying a new car is a big deal;.....however, Mike absolutely made the difference for us. He is kind, patient, knowledgeable, thorough and incredibly nice. He made the pr a big deal;.....however, Mike absolutely made the difference for us. He is kind, patient, knowledgeable, thorough and incredibly nice. He made the process an easy one for us---always ready to listen and help with any issues that came up. Since we have been in Covid-19 quarantine at times, Mike even made a personal video helping us work through a process we couldn't quite understand. When we started looking at a Subaru, Mike was recommended by a friend---best choice ever. We are very grateful to Mike for all he did---absolutely tops! Rob and Jan Chapman More

My reviews for this dealership seem to keep getting hidden away on google and yelp.... Jason DeFelice is the worst person I have had to deal with without exaggeration. He was rude, disrespectful, i hidden away on google and yelp.... Jason DeFelice is the worst person I have had to deal with without exaggeration. He was rude, disrespectful, ignorant and was completely out of line. When first arriving he ignored me after I had began speaking to him to talk to the person I was with. The person I went with wanted to return the car she bought the day before. Jason stated that he would have it looked at. I explained it had sub-frame damage and that he was not listening to me, we did not want it looked at, just retuned. He then said who I was. I said my name. Then repeated the question. I again said my name. Then rudely asked how I know the person that bought the car. I told him it didn't matter, this is what we wanted to do and I was going to be apart of it. He left, came back and said they would reverse the deal. Said it was going to be about an hour. During this time Jason talked to the person returning the car twice only while she was away from everybody else. After over an hour and a half they finally brought the car around. Reason it took so long was apparently the wholesaler had the key. After they pealed a sticker off we asked about putting screws in the front license plate bracket. He tried the incorrect screws and broke the whole bracket. Then allowed the person with there old car to leave with no plates on the vehicle front or rear. They were so frustrated they left without even the sticker glue being cleaned. I went back inside asked a salesman (Todd, very polite gentleman) for the general manager. Jason took it upon himself to disregard that request and come up and ask us what we wanted. I said I wanted to sit in an office and speak with the GM and that I was not having this conversation in the middle of the sales floor. He told me I needed to put my blazer that was part of my suit and tie back on because of there strict rules for open firearms. No problem I said if that is what you need fine. He said yea you will do that. My patience was pretty well gone and being told rudely what I was going to do made it down even more. I handed my side arm to the person with me and asked them to just place in the car. I figured that was a great solution. He said to us both yea you guys will do that. At that time my patience was gone and I did yell at Jason. I understand policies but you do not tell a woman what she is going to do. The woman I was with felt very uncomfortable with these statements. Finally the GM came out after hearing me yell for half a minute. I asked to speak in an office. We spoke. Chris was exceptionally nice and handled everything we needed. I hold him with high respect and in great regard. He agreed to replace the bracket. To be clear the sub-frame damage was hard to spot, I do not hold that against the dealership, It was just one of those things. Jason should never tell anybody what they are going to do or mumble things under his breath. This was a very simple process blown so far out of proportion and a lot of wasted time. More