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White River Subaru

White River Junction , VT

4.8
678 Reviews

429 Sykes Mountain

White River Junction , VT

05001

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Showing 678 reviews

July 16, 2023

Showed up twice to two appointments with money to have my car repaired and was sent away. Obviously this dealership doesn’t need my money. More

by Katherinedesmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonia
Jul 16, 2023 -

Katherinedesmond responded

Waited ten days for my appt . Showed up was told they couldn’t repair my car and to call and come back on Monday. Called and came back on Monday and was told I was being charged for diagnostics but they wouldn’t fix my car and would have to once again make a two week out appt. Got it fixed in 48 hours at another dealership.

Jul 19, 2023 -

White River Subaru responded

This isn't the level of service we aim to provide, and I'm very sorry our team fell short of delivering attentive, helpful customer service during this experience. I'd appreciate the opportunity to address your concerns. Please consider reaching out to me directly to continue this conversation when you have a moment. Thank you, Jeff Miller - Service Manager - 802-526-9830

Jul 19, 2023 -

Katherinedesmond responded

Dude you were my only local subaru sevice dealership i could turn to since the one in Berlin scammed me for several thousands for a new transmission I didn't need ( symptoms remained they said were a blown transmission but ended up being the car only needed spark plugs) Neither twin city or corporate would take accountability. Thieves. I had to drive to Cape Cod to have some of the issues fixed so i had a working car. Making people come back a third time for repairs and wait a month is insane.

July 15, 2023

I was treated with respect, given time to ask my questions, and was not rush into making a decision. More

by Happy
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Everyone was pleasant, polite, and not at all pushy.., Chris Konovalchik
Jul 17, 2023 -

White River Subaru responded

This is the kind of feedback we strive for at White River Subaru! Thank you for the stellar praise. Safe travels!

July 15, 2023

Great service from sales to the service department. Very happy with White River Suburu and will always use them. More

by anne.e.melko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 17, 2023 -

White River Subaru responded

Happy customers make us happy, Anne, and we're absolutely thrilled our team has earned White River Subaru your loyalty! Thank you for your glowing review. We look forward to working with you again next time!

July 13, 2023

Very happy with the service, prompt attention, and you all the information regarding our service More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Jul 14, 2023 -

White River Subaru responded

Your satisfaction makes our day, Bruce! Thank you for choosing White River Subaru. We are here to help with any of your future service needs.

July 13, 2023

I found a great car at a good price right away which has all the features I wanted and is exactly what I was looking for! I would give 5*'s to the overall Subaru business and they did a great job getting my More

by Subarubuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shayna, not great. , Chris Konovalchik, Sean Fitzgerald
Jul 19, 2023 -

White River Subaru responded

Thanks for recommending White River Subaru! We're delighted we could find the right car for you in a timely manner and at a sweet deal. It's disappointing to see that your trade-in and our team's service let you down; we do our best to offer fair prices and courteous professionalism and I'm so sorry we missed the mark. I'll be sure to address your feedback internally, so if there's anything else you'd like to add, please feel free to reach out. Safe travels, and enjoy your new ride! Gustavo Mayr - General Manager - 802-526-9817

July 12, 2023

Sonya was so friendly & clear about everything that was being done to my car! Great service & communication! More

by jen s.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya
Jul 13, 2023 -

White River Subaru responded

So glad to hear you had a great experience with Sonya! We always aim for top-notch service and communication at White River Subaru. Thank you so much for the review!

July 03, 2023

Andre was great & organized the service I was in & out in no time with all the work completed thanks More

by Taclarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Jul 05, 2023 -

White River Subaru responded

Thanks for the great review! We're glad you enjoyed an efficient vehicle service while working with Andre, and will be sure to pass along your kudos. We appreciate your business at White River Subaru!

July 03, 2023

This was a very pleasant car-buying experience. Lester Goldberg was my salesman, and he was extremely friendly, knowledgeable, and accommodating. He understood exactly what I was looking for and fo More

by walter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Konovalchik, Sean Fitzgerald
Jul 03, 2023 -

White River Subaru responded

Hi Walter! We're so glad to hear that you had a pleasant car-buying experience at White River Subaru. Thank you for recognizing Lester's excellent customer service skills and expertise. Enjoy your new car!

July 01, 2023

Absolutely outstanding. I’m 69 years old and this was the most pleasant experience I’ve ever had when buying a new car. No pressure!!!!! Everyone was super friendly and w More

by chevy6453
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Fox,Gustavo Mayr
Jul 03, 2023 -

White River Subaru responded

We're so glad to hear that you had an outstanding experience at White River Subaru! Thank you for choosing us and taking the time to leave a positive review. We are wishing you safe travels in your new vehicle!

July 01, 2023

My interaction with the dealership was primarily with Lester Goldberg — he was great— we bought 2cars from him in a 30 day period- the cars- Subaru Outbacks were excellent as well! More

by csmeyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Konovalchik, Sean Fitzgerald
Jul 03, 2023 -

White River Subaru responded

We're delighted Lester could make your two purchase experiences fantastic! Thanks for choosing White River Subaru. Enjoy your new Subaru Outbacks!

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