White Plains Honda

The friendliness and hospitality of the service personnel was exquisite. The service station is quite a ways from my home but for the sake of the service, it is certainly worth the drive. Although if Honda was exquisite. The service station is quite a ways from my home but for the sake of the service, it is certainly worth the drive. Although if Honda lives up to their status-quo I am sure that I will be treated equally at any of their service stations. More

Let me say first that Charlie Khalil was the only positive part of my visit to this dealer on 4/2. He was honest and helpful. That was the only good think I can say about this dealer. DO NOT BEL positive part of my visit to this dealer on 4/2. He was honest and helpful. That was the only good think I can say about this dealer. DO NOT BELIEVE ANYTHING THEY SAY OVER THE PHONE. If you need to travel to see this dealer, anything they tell you over the phone is to mislead you to come in their dealership. Their sales manager admitted this to me. This all started with Roselen over the phone. I was shopping around for a new car. I have done all my research and gotten quotes from other dealers. I call White Plains Honda calls me after requesting a quote online. 3x Roselen and her manager promised me that they can beat every quote and get me to the price point that I am comfortable with, discount the accessories that I want, and GUARANTEED to offer me more for my trade-in. With that, and as a sign of good faith, I visited them with my brother-in-law (from White Plains). After outlining my price-points to Charlie, he was surprised with my numbers and wondered why I was promised better numbers. He still tried to make it happen for me...but the next set of occurrences was out of his control. Charlie came back from speaker to a manager and said they were very far from what they promised me. Then a "so called" sales manager came by and gave me a number that WAS THE HIGHEST AMONG ALL THE DEALERS I HAVE NEGOTIATED WITH! At that point, my brother-in-law was very upset as I had to travel to White Plains for nothing and that THIS DEALER WASTED MY TIME AND MISLED ME! I questioned their integrity and they got defensive...then admitted that Roselen's job was to JUST TO GET CUSTOMERS IN THEIR DOORS! This is when I shook their hands and walked out. My friends, this dealer is dishonest and will con you whenever they can. If you need to shop at this place, MY ADVICE IS DO YOUR RESEARCH AND BELIEVE IN IT! Deal with Charlie and be weary of ANY MANAGER! If they question your research and tell you you're wrong, WALK OUT! I wanted to buy a car from these guys, but they simply lied to me. That is not how I do business. Unfortunately, this is how White Plains Honda operates...THEY ADMITTED IT TOO. More

My wife and I went to White Plains Honda investigating the potential purchase of a used CR-V, Stephen met us and walked us to the used car lot and we foud out that the car in question hade been sold. In a the potential purchase of a used CR-V, Stephen met us and walked us to the used car lot and we foud out that the car in question hade been sold. In a very professional no pressure attitude Stephen walked us thru a leasing process and a purchase process that best fit our budget. Before leaving we met with Stephen's manager, who was also very kind and professional and even offered a better deal. When my wife and I declined, their only concern was that we had a positive experince at White Plains Honda. I would most definitely go back to White Plains Honda. More

From the arrogant salesman to the dirty cars, we questioned the integrity of this dealership withing the first five minutes of being there. We should have walked away at that time but stuck it out questioned the integrity of this dealership withing the first five minutes of being there. We should have walked away at that time but stuck it out to give them the benefit of the doubt. I hope that my unfortunate experience will prevent others from having to endure the same disrespect by avoiding this dealership completely. After opening the doors to two CPO Pilots that looked like a few five year olds had played in for a few days, leaving rocks the size of golf xxxxx, soda spills and dirt stains from the door to the floor (and not to mention what looked like bird crap on the INSIDE of one of the doors), we finally saw a decent Pilot (with only blood or soda on the ceiling – not sure which it was). After test driving the Pilot, we waited approximately an hour and a half for the CPO Accord, which would be the second car that we were looking to purchase. When the car arrived from being certified and detailed, we were pleasantly surprised by the cleanliness. With the recent flooding in the area we had a slight concern of a car having flood damage and requested to see the Carfax (which we never saw). After taking this car for a test drive, with a plastic bag on the seat because it was still wet from what we hoped was shampoo, we proceeded inside to “talk numbers.” (I can't believe we still hadn't walked away and it only got worse when we went inside) The sales manager brought over a paper with prices for each car as well as a decent trade-in value for our car (which was cleaner than any car we looked at). From the beginning we stressed that our monthly payment was what we needed to know in order to make any decision. The paper of course had no monthly payment. It must have struck a nerve when we asked for only an estimate of a monthly payment because this is when the salesman “snapped,” shaking his head, raising his voice and talking over me as I tried talking to my husband. They refused to give a monthly payment without a credit application which would show the finance rate. We were only asking for an estimate. At this time, we stood up to walk out and the salesman (in his raised tone of voice) said it's simple math to figure out the monthly payment and began banging on his calculator. If it is simple math, what struck a nerve when we asked politely for an estimate of the monthly payment? Walking out, my husband refrained from throwing his coffee onto one of the cars, even though no one would have noticed a little extra dirtiness. After my family has owned 7 Hondas, I have never once left a dealership in tears because of the absolute disrespect that we were shown. It it surprising that these people are able to represent such a great company. More

This is the second vehicle we have purchased at White Plains Honda. This dealership gets a 5-star rating across the board. From the time that we walked into White Plains Honda and were greeted by the r Plains Honda. This dealership gets a 5-star rating across the board. From the time that we walked into White Plains Honda and were greeted by the receptionist to the time we were handed the keys to our new CR-V, we did not have one complaint. Our salesman, Steve, was very knowledgeable and we were not pressured in the least. We were happy with the price after one negotiation. When it came time to pick up the vehicle, the meeting with the finance manager was hassle-free... again, a no-pressure situation. We were given a thorough understanding of all the features and the car looked perfect. We are extremely happy with this purchase and would buy another vehicle there any time. More

The overall hospitality of the staff was very warm and accommodating. The salesman James was very helpful in getting the desired car in perfect condition, when I offered a substantial tip for his hospita accommodating. The salesman James was very helpful in getting the desired car in perfect condition, when I offered a substantial tip for his hospitality he graciously refused and told me it was a pleasure to him that I leave satisfied. I negotiated with James regarding the price of the vehicle, he went to Gustavo and came back with a very satisfactory offer. On the day the vehicle was ready James met me at my home which was at least 10 miles away and brought me to Honda White Plains. When he had the car in the yard and the paper work was being finalized, I was surprised to James in his coat and tie take the time to clean and add the final touches to the vehicle, again I offered him some gratuity and again he gracefully refused. Finally Brandi came to deliver the vehicle and she was so helpful and knowledgeable about the features, I was again surprised to see a lady in office attire explain the technology of the vehicle to me and without any prompting she asked me if I would fill out this survey and give an honest feeling about the service I received, she shook my hand and thanked me in a very professional manner, like everyone else I interacted with at Honda White Plains. It was a pleasure working with you guys. I have driven about 40 miles in the car and I am very pleased with the purchase. I will certainly recommend Honda White Plains to anyone looking to buy a car. Thanks guys you were all great. Chris. More

We have been leasing and/or buying Honda's from White Plains Honda since 1997. Our experience back then...from actually leasing and buying out the car....to maintenance...notifications of recalls...and o Plains Honda since 1997. Our experience back then...from actually leasing and buying out the car....to maintenance...notifications of recalls...and on time customer service in the shop...the entire team has always treated us well. We recently needed to lease a new car because our 2003 Honda Civic was totaled in a very bad accident. Donna Lozinsky took care of us, walked us through the experience and had us in our 2011 Honda Civic LX-S in under 20 hours. The explanations of the features were great, dealing with the finance manager was a joy, and we were treated just as well as if we were buying 10 $40,000 models instead of leasing one car. The saddest part of the whole thing was after I kissed Donna on the cheek, she said she realized it would be a while before we would need to come back to the showroom for another reason. I wish other retailers that sell consumable items rather than durable items understood that this is a huge component to all of the sales cycle. If someone asked me where to get a car, White Plains Honda would be my choice for sure. On top of that, I would send them straight to Donna because she is a seasoned professional and made it a joy. If there was a way to incentivize the salespeople on how much future business they got from referrals and also offer a coupon perhaps to the referee for a simple premium product logo'd item...it would go very far to secure brand awareness and customer loyalty to the salesperson. If you would like to understand more about what I am talking about, please do not hesitate to call me at 914 263 2781 any time. With best regards, Michael Herman More

What should have been a quick and easy sale became a nightmare when HAMID ANWAR lied and then insulted me after he was caught in his lies about extended warranty impacting the finance rate. Shame on Whi nightmare when HAMID ANWAR lied and then insulted me after he was caught in his lies about extended warranty impacting the finance rate. Shame on White Plains Honda for engaging in fraudulent sales More

Getting my New Lease on the Honda Civic (2011) was a Wonderful Experience. David was excellent in Getting everything together and car was delivered to me within hours of my arrival at the dealership. Wonderful Experience. David was excellent in Getting everything together and car was delivered to me within hours of my arrival at the dealership. The wait was good and ALL the above took care of me. As I have done in the past, I will continue to recommend the Honda cars and this dealership to my friends and relatives. By the way, the Service dept (Anthony and staff) is Excellent too!!! More

EVERYONE AT WHITE PLAINS HONDA WAS EXCELLENT!!!!!! I HIGHLY RECOMMEND THIS DEALERSHIP. THEY WERE EXTREMELY FRIENDLY AND COURTEOUS AND WORKED WITH ME TO GET ME THE PERFECT DEAL. I PURCHASED A CAR FROM HIGHLY RECOMMEND THIS DEALERSHIP. THEY WERE EXTREMELY FRIENDLY AND COURTEOUS AND WORKED WITH ME TO GET ME THE PERFECT DEAL. I PURCHASED A CAR FROM THEM ABOUT 2 MONTHS AGO AND RETURNED WITH MY FATHE LAST WEEK, WHO ALSO PURCHASED A CAR FROM THEM. EXCELLENT, EXCELLENT, EXCELLENT, THAT'S ALL I HAVE TO SAY ABOUT THEM!!! More