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White Plains Honda
White Plains, NY
2,089 Reviews
White Plains Honda is the area's leader in New and Certified Pre-Owned Honda Sales and Service.
Our dealership opened in 1987; we were the area's first Honda store. We've been very successful through the years and we believe that our success is due to how we treat our guests.
Something that may interest you is the way our Sales Team is compensated. We are paid to satisfy our customers rather than on how much profit we generate. This takes the pressure off the sales department and you, so we can concentrate on fulfilling your needs rather than the price of the car.
Our "customer first" approach is the reason our guys and gals enjoy working here. Buying a car at White Plains Honda is non-confrontational and fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,089 reviews
November 03, 2011
Went in to this dealership because they had the pre-owned I was looking for. I dealt with Mae, who was very friendly, and professional. Any questions I had, or requests, she was quick to help. I usually have I was looking for. I dealt with Mae, who was very friendly, and professional. Any questions I had, or requests, she was quick to help. I usually haven't received great customer service like this at a dealership, but Mae changed my mind about that. She wasn't pushy, but still let me know my options, and told me about the car, the benefits, and made sure it had everything I was looking for. Very professional and friendly. Recommend you ask for Mae if you visit this dealer. More
by override
Employees Worked With
Mae Soleiman
November 03, 2011
The dealership salesperson (Naveed)was very polite, understanding and knowledgeable. The entire sale of my Honda Pilot from start to finish was a great experience at White Plains Honda. This is my seco understanding and knowledgeable. The entire sale of my Honda Pilot from start to finish was a great experience at White Plains Honda. This is my second Pilot and I love it. More
by recafamily
Employees Worked With
Naveed
November 03, 2011
I had decided to purchase the car from White Plains Honda based on a call and getting the price I was looking for. The price given over the phone was honored, and service level all the way through delivery w based on a call and getting the price I was looking for. The price given over the phone was honored, and service level all the way through delivery was great. The service level exceeded one when I recently purchased my other car, which is a Mercedes. Surprising??? Yes, but true. More
by Barrygraff
Employees Worked With
Donna Ann Lozinsky
November 02, 2011
I bought a car from White Plains Honda. I dealt with Mae Soleiman--she is awesome. Kurt Schon was the Finance Manager and made it easy and stress-free to hand the check over. I had heard about Mae Soleiman' Soleiman--she is awesome. Kurt Schon was the Finance Manager and made it easy and stress-free to hand the check over. I had heard about Mae Soleiman's professionalism and friendly selling skills. Mae made my buying my 2012 Honda Accord a real fun and pleasurable experienc! From sitting with her and discussing my options, to the test drive, to driving home with my new beautiful car, Mae is the BEST!!! She listens and really has a genuine interest in helping her customers. Her smile, her knowledge and her expertise is something I have never experienced when buying a car. Mae is truly a great salesperson and a wonderful asset to White Plains Honda. Thank you Mae...I love my new car! I will be referring customers to you! Karen Guidice More
by lexie4707
Employees Worked With
Mae Soleiman
November 01, 2011
I have been window shopping for cars as of late, and just recently was driving by your showroom, and decided to stop in and have a look. No sooner than a few seconds, I was greeted by Ivy and her great smile recently was driving by your showroom, and decided to stop in and have a look. No sooner than a few seconds, I was greeted by Ivy and her great smile. We quickly engaged in conversation, I had a lot of questions about the model I was interested in (Corolla) and how it compared to other cars on the market. I was surprised she was able to answer every question I had, she definitely knows her stuff. She is very friendly, and I definitely had a rare pleasant experience shopping for a car. I didn't buy the car yet, I'm still comparing prices, but if and when I make up my mind, I'm heading back to White Plains Honda to talk with Ivy. She was very attentive, patient and helpful. I just hope she's nice enough to give me a good deal on the car. ;) More
by WhiteDove1242
Employees Worked With
Ivy Tellez
November 01, 2011
I just signed a lease on a new car. Customer service was great. We were there during the freak October snow storm. And Naveed still went out in the lot to check out vehicles for us! We also appreciated his great. We were there during the freak October snow storm. And Naveed still went out in the lot to check out vehicles for us! We also appreciated his patient explanations of features and options. This is our first experience with a Honda and we're off to an excellent start. More
by bettymliu
Employees Worked With
Naveed Anwer
November 01, 2011
Mike Pattwell 11/01/11 Wow what a great Mike Pattwell 11/01/11 Wow what a great experience.From the minute my daughter and I walked into White Plains Honda we both felt very com Mike Pattwell 11/01/11 Wow what a great experience.From the minute my daughter and I walked into White Plains Honda we both felt very comfortable. No pressure, No Intimidation,just a smiling friendly face.Thanks to Mae a true professional with great listening skills and compassion it made buying the 2012 accord stress-free.Mae was very accomodating and was solely looking out for her customers needs.Her friendly outgoing personality made you feel very comfortable.The next day I brought my wife into White Plains Honda and bought a 2012 Pilot also from Mae once again. I would highly recommend White Plains Honda who has an excellant well rounded sales team once again. Thank you for a great experience! More
by mpatt1223
Employees Worked With
mae soleiman
October 31, 2011
Anyone who is thinking about purchasing from White Plains Honda. RECONSIDER!!! Please read the e-mail sent to the Vice President and General Manager today, October 31, 2011. I have not heard back from him, Honda. RECONSIDER!!! Please read the e-mail sent to the Vice President and General Manager today, October 31, 2011. I have not heard back from him, but hope I do soon! Brian: I am reaching out to you directly as I have had an extremely unpleasant experience recently at your White Plains Honda Dealership. On September 24, 2011, I came in to lease a 2012, red Honda Accord coupe. I was turning in a 2008, blue Honda Accord coupe. I drove nearly 300 miles from Alexandria, VA to make this purchase. I had heard great reviews about the customer service your dealerships offered and it came highly recommended. I worked with Lisa Fabro (who is no longer with White Plains Honda), a wonderful sales associate as well as Kurt Shoen, who was my business manager. We quickly and effectively completed the deal and I was pleased. I was over my miles in the 2008 Honda by approximately $1,000. Lisa Fabro took the 2008 car and did an appraisal indicating and communicating to myself, my husband, and Kurt Shoen that White Plains Honda would buy me out of my excess miles. I was extremely pleased that this would be taken care. The sales manager, Paul Vilca was also aware of my closing of this deal. I left extremely happy and delighted with my purchase. Unfortunately, things began to unravel, when Lisa Fabro left the dealership. I tried to work directly with Paul Vilca for nearly three weeks to obtain the following: 1) Tags and Title for my registration 2) Pay-off of my over mileage bill On October 13 and 14, I reached out to Paul to make sure my registration and plates would be transferred from the 2008 to the 2012 Honda. Paul told me not to worry, that I would have them by October 24 –The temporary tags expiration date. For the next week October 17th- 21st . I continued to try to get my updated registration. When I called on October 24, 2011 and spoke with Paul, I was told that it was “okay to drive with expired tags.” He said that as long as I was not doing anything, I should not get pulled over by the police or get ticketed. I told Paul, that this is illegal, however, that did not speed up the process. I was furious that this instructions were not only encouraged but also the first and only option given to me from White Plains. Paul’s instructions to me aback because, this breaking the law in state of Virginia. When I told Paul of the legal ramifications, he told me again, not to worry, and I would be fine. Since October 24, 2011, I have not been able to drive my car because of Paul’s lack of follow-through and lack of professionalism, and lack of customer service. It was not until today, October 31, 7 days later, that I received a scanned (non-readable) copy of my new registration. I still do not have a hard-copy. Even more disconcerting, is that I called Paul, today, October 31, 2011 to find out about my mileage pay-off. He asked me if I had paperwork saying the dealership would pay-off the excess miles for the 2008. I informed him of the paper that was signed in front of Lisa Fabro, Kurt Shoen and himself. Lisa informed the group during my deal that my2008 car’s resale value was greater and the buyout would be done. Lisa would send additional paperwork to me in Virginia and call me in a couple of days if she had questions. I signed the new lease terms with the understood agreement among all parties that the 2008 Honda car miles would be paid off. I was also told that dealerships do this all of the time. Lisa left a few days later and now, “no record” of my paperwork can be found. Paul indicated he could refinance my payment and include the overage in miles. He has made no legitimate attempts to resolve this issue. –I am now wondering if White Plain Honda likes to “bait and switch” its customers, by offering one deal, but selling them another after the fact. I am beyond furious. – One because it took me so long to get my registrations and plates for my car. Two, because I was told by Paul Vilca it was okay to drive illegally with expired tags. Three because now there is no record of my buyout of miles on my 2008 vehicle. I spoke with Justin, your associate yesterday, October 30, 2011 and I spoke with your Executive Assistant, Rachel Brand this afternoon. I know you are an extremely busy vice president and general manager, however, I do hope that there can be some resolution. Dissatisfied Customer in the Alexandria, VA More
by k.m.wade
Employees Worked With
Paul Vilca, Lisa Fabro, and Kurt Shoen
October 30, 2011
Recently bought a 2012 Honda Fit for a good /fair price. Keith was wonderful and the atmosphere at the dealership was professional yet friendly. I had to wait a couple of days for the car to come in and it Keith was wonderful and the atmosphere at the dealership was professional yet friendly. I had to wait a couple of days for the car to come in and it arrived on time and Keith kept me informed via email. Very prompt! More
by magneto
Employees Worked With
Keith Johnson and TIFFANY
October 29, 2011
I was looking for a 2008-2009 Honda CRV that had between 20,000-40,000 miles on it. I had went to other dealerships prior to White Plains Honda, but found the service at White Plains Honda to be excellent. 20,000-40,000 miles on it. I had went to other dealerships prior to White Plains Honda, but found the service at White Plains Honda to be excellent. Keith was very friendly, willing to work with our budget and what we were looking for and was a great listener. He was very patient with us and overall, the overall experience was great. I would highly recommend him to other customers. More
by possidenten
Employees Worked With
Keith Johnson
