White Plains Honda

I am not the type of person who writes negative online reviews. But after my experience at White Plains Honda, I feel compelled to speak. My wife and I bought a used Honda Odyssey from this dealersh reviews. But after my experience at White Plains Honda, I feel compelled to speak. My wife and I bought a used Honda Odyssey from this dealership. The salesman was, from the beginning, uninterested in making the experience a good one for us. After our test drive and $3,000 (!) deposit, he didn't return our calls for five days. He mistakenly processed our paperwork (registration, inspection), as if we were NY residents, when in fact we are CT residents. This caused delays and headaches. Instead of an apology, the salesman placed the blame on us. When we finally did get the call that the car was ready, we arrived at the dealership only to find more woes. They had cleaned the wrong vehicle. The finance office had processed the wrong paperwork. The office seemed chaotic while people placed blame on each other. I was there for over two hours, waiting. Finally, I told the manager I wanted to walk away from the deal. I didn't want to do business with them. He then offered a very small "cash back" token. Just wanting to be done with the ordeal, I accepted and drove away in my Odyssey. Words to describe this dealership: Deceitful, Disorganized, Unfriendly. More

Very welcoming and friendly staff! Albert was very professional. He explained all the details about the car we were interested in buying. He took us for a test drive, and showed us the service locatio professional. He explained all the details about the car we were interested in buying. He took us for a test drive, and showed us the service location. I would definitely refer him to family and friends. Gustavo was also very helpful in explaining the financing part of the buy. He was also very welcoming,professional and friendly. He is definitely the finance Person I would refer to. Brandi actually sat in the car with us and explained how to work all the features of the car. This was definitely a plus for us! Thanks Everyone! More

Keith is a pleasure. I Would not work with anyone else on the sales end. Kurt made the financial process seamless and stress free. In all it was a good experience. the sales end. Kurt made the financial process seamless and stress free. In all it was a good experience. More

Kieth was very friendly and knowledgable about the features of the different cars available. He explained the differences between the different Accord lines and the differences in pricing. After the s features of the different cars available. He explained the differences between the different Accord lines and the differences in pricing. After the sale, he took the time to go over the dashboard ( radio, AC, etc) and asked if I had questions. The pricing he gave me from the beginning was fair and he made sure the car was performing well on the day i came to pick it up. More

I found a desirable used Odyssey on the Internet at WP Honda. There were no surprises on the price or the description of the car. Keith was very friendly and professional. The trade-in value given for Honda. There were no surprises on the price or the description of the car. Keith was very friendly and professional. The trade-in value given for my old car was fair. The sale transaction was handled expeditiously. This is what most people would want in a car purchase but often do not get. More

I went to White Plains Honda looking for a specific car, a certified Honda Civic EX coupe. This dealership had a 2012 listed online. I called to make sure the car was still there, and after confirmation I d a certified Honda Civic EX coupe. This dealership had a 2012 listed online. I called to make sure the car was still there, and after confirmation I drove from Queens to White Plains to see it. I had already been to other dealerships and was ready to leave if it wasn't what I wanted or the price wasn't right. Upon arrival I met Alex, the salesperson who took me out to see the car. He was very nice to work with and just very down-to-earth. The car was nicer than it appeared in the pictures. I took it for a test drive and was very happy to find everything was as listed. I explained my situation to Alex -- what I had to trade-in and what my budget was. I am very happy to report that we made a deal that satisfied both of us. They fairly valued my trade-in without any silly game playing. We worked with a man named Jerzy on the trade-in. The transaction couldn't have been smoother and honestly, everyone was very accommodating, very nice. I gave the car two weeks of driving before writing my review. I have put a few hundred miles on my fantastic car and I love it -- no issues, no problems. This is not my first spin with buying used cars. I've been down this road before and haven't had the best experiences in the past. I would absolutely go back to White Plains Honda and would recommend them to anyone looking for a car. Now I'm off to go drive my bright red Civic! More

Went in to discuss a new Honda Civic Si. Peter was incredibly well informed regarding the car. He answered all my questions with clear responses and wasn't pushy or overbearing. Walked me through the incredibly well informed regarding the car. He answered all my questions with clear responses and wasn't pushy or overbearing. Walked me through the entire process and got me the car I wanted with the options i required. Incredibly satisfied with the experience and I would absolutely recommend this dealership to my family and friends. More

Great experience at White Plains Honda. I came in with a specific car and brand in mind and the dealer wasted no time in gathering all the available cars that fit my preference. They truly let me make the specific car and brand in mind and the dealer wasted no time in gathering all the available cars that fit my preference. They truly let me make the decision instead of pushing a specific car on me. Would recommend. More

I had an appointment to trade in my 2007 CRV with Taylor Mullens, the moment I walked in I was greeted by Jonathan Rios and Alex Vargas. I felt extremely comfortable from the beginning especially because I Mullens, the moment I walked in I was greeted by Jonathan Rios and Alex Vargas. I felt extremely comfortable from the beginning especially because I was dealing with my original sales person from my previous transaction. Jonathan helped me from start to finish,from the color to the financing. After two car purchases from him I don't want to deal with anyone else!!!! Thanks White Plains Honda, loving my new CRV More