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White Plains Honda
White Plains, NY
2,141 Reviews
White Plains Honda is the area's leader in New and Certified Pre-Owned Honda Sales and Service.
Our dealership opened in 1987; we were the area's first Honda store. We've been very successful through the years and we believe that our success is due to how we treat our guests.
Something that may interest you is the way our Sales Team is compensated. We are paid to satisfy our customers rather than on how much profit we generate. This takes the pressure off the sales department and you, so we can concentrate on fulfilling your needs rather than the price of the car.
Our "customer first" approach is the reason our guys and gals enjoy working here. Buying a car at White Plains Honda is non-confrontational and fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,141 reviews
June 24, 2019
Would not go back Only go here if you are ready to purchase that day and plan to spend more hours than you would reading War & Peace. That includes picking up car after Only go here if you are ready to purchase that day and plan to spend more hours than you would reading War & Peace. That includes picking up car after you signed a bunch of commitment papers on a previous day. They would have only gotten 2 stars (because Honda is a good car and the dealership is conveniently near-by) the 3rd star is for Ali Najjar the used car guy. I went in looking for a used car in my price range that I could put my current kayak rack on. They didn’t have anything at that time and the sales guy Aki Najjar listened to me and helped me figure out the price range I should be looking. He did mention that a lease might work better considering my payment range. So, I went over to the new cars showroom. My mistake. The only reason I went in the showroom was because the ethical used car guy listened to me and knew what payments I could make and suggested a lease. Man, I should have not gone over there… Nice conversation about Baseball but that is where the good ends. They, Chris Paranzino and Ali Said, say they are gonna give me a great deal. We definitely have different ideas on what "great" is. It was a good deal. However, I had to buy that day and put up with high pressure sales that was tag teamed among the sales crew. To protect your self don’t be honest of what price you want to pay. They only hit near the mark but always a little higher. If these guys had to actually sell you a car or another less quality brand, their sales rate would suffer greatly. They never discussed the features of the car or warranty or anything. The test drive was a joke (less than two miles) and I had to be accompanied by a sales guy. Really? I am man, in my 40s with no criminal record, great credit, but I do look brown. Everybody assumes I am Hispanic. So, could it be racist as other people have complained about, hard to say. They had a 2018 never been owned before (so this car has sat on a Honda lot for at least a year unsold) and they are pressuring me to buy before I leave that night. I almost walked out on principal, until I spoke with some friends on my phone and discussed what my options were. I like the car but the pressure sales until you get out the door is horrible! Yes, the high-pressure sales pitch extended to when I picked up the car while sitting down with finance guy. Finance guy only kind of backed off when I called him on it, in an assertive manner. If I was polite, I am sure he would have continued. SELL, SELL, SELL is all they are worried about. Car was washed hours before I got there to pick it up (I told them it was going to be after work probably around 6pm), but the backend was dirty from who knows what when I picked it up. No discussion on how to make that right nor offer. Really!?! 4 times while waiting for the finance guy I was told someone would go over the car with me, since I was waiting so long. It didn’t happen. I know you were understaffed but come on… When they did go over all the buttons in the car (after the high-pressure sales meeting with finance guy), I was told not to touch the TPMS button, “only service guys” should. Yet, the TPS light has been on pretty much since I drove off the lot. I went back next day and was told to hold the button until light flashed and went off, but if it came back on “go to service, they will help you”. No phone call, nor check-up despite the known issue. This is the follow up despite wanting me to write a review and post it 3 places. Let see, they also forgot to give me a copy of the insurance card. Young sales guy wants me to go online with my insurance company and print it out myself. Then why did you require all the docs from my insurance company up front, the night I signed the commitment. Other sales guys are promising to email it to me as they already filed the book away (next day). I will post back any updates. *Update: Two days after I asked for the copy of the insurance card (3 days after the pick-up of car)… Ali Said calls me when I am at work and wants me to get the insurance card from my insurance company and to email him a copy. Something about “the 3rd barcode is missing”. Then why did you let me drive off the lot in the car? How did you get the registration through NY DMV? He said it was insurance company’s fault because they faxed it instead of emailing. He tried telling me emailing was safer. I work in IT as an email administrator and know for a fact he is just plain wrong. I told him I would see what I could do and I hung up. SOmeone dialed me back 3 times in quick succession from same number. I am super busy at work and ignored it as they can leave a message if important or they forgot something. No message left. Then a number starting with an Orlando Florida area code dials me. It is another person from Honda that wants to know about my experience. Wow, do these guys keep hounding you when they want something! Yet, they can’t give the customer a reasonable amount of time to respond to their request or allow one to make a decision. Some people buying a car is the largest purchase against their income. These guys should treat people better and maybe they would get repeat sales or recommendations. They wouldn’t have to beg for a review if they provided great customer service. Seriously, if you can get to a different Honda dealership, like New Rochelle or Tarrytown or Mount Kisco, I would recommend going. My last Honda, I bought from Mount Kisco Honda. I was living up county back in 2006. Mount Kisco Honda was a MUCH BETTER buying experience. I was treated like a human and never rushed nor hard sell tactics. The test drive, I was in my twenties, they allowed me to go with my friend (No sales guy). They held onto a credit card as collateral. I think we were gone about 45 minutes and even got the car up on the highway to really see how it felt. More
by CarBuy18
Employees Worked With
Ali Said, Ali Najjar, Chris Paranzino
June 23, 2019
An Excellent Dealership! I just purchased a new 2019 Honda CRV from White Plains Honda and I couldn’t be happier with the level of service I received! I worked directly with I just purchased a new 2019 Honda CRV from White Plains Honda and I couldn’t be happier with the level of service I received! I worked directly with Chris Paranzino and Lori Russo, and they were extremely professional, knowledgeable, and patient throughout the process. They were not at all pushy, and truly wanted to ensure that I found the vehicle that best fit my needs. I would highly recommend White Plains Honda, Chris, and Lori, and I look forward to dealing with them in the future! More
by Arthur B
Employees Worked With
Chris Paranzino, Lori Russo
June 21, 2019
Great Car Purchase Experience! My experience at White Plains Honda could not have been better. I was definitely in the market to purchase a car. I looked at and test drove a 2019 My experience at White Plains Honda could not have been better. I was definitely in the market to purchase a car. I looked at and test drove a 2019 Honda Pilot EX-L, immediately fell in love with the car. drove great, had all the options that I wanted, all the latest technology, and plenty of room. I was presently driving a Mercedes GLE 350, and prior to that many Acura MDXs. this car, the 2019 Honda Pilot EX-L beat them all. I did purchase the car, it all happened flawlessly, and effortlessly. The saleslady Kathy Lajud was a true professional, knew her vehicle and made it happen. Likewise for the General Manager of White Plains Honda, Chris Paranzino, he worked out a great deal for me, with the trim package that I wanted, another true professional. Completely satisfied with White Plains Honda. Jim O, from the Bronx More
by Jim O from the Bronx
Employees Worked With
Chris Paranzino, KATHERINE LAJUD
June 19, 2019
Best Experience Ever Buying A Car! White Plains Honda was the best experience ever buying a car and I've bought several in my 48yrs of life. Richie Alvarez made things so clean, cut, an White Plains Honda was the best experience ever buying a car and I've bought several in my 48yrs of life. Richie Alvarez made things so clean, cut, and clear. He explained EVERYTHING step by step never rushed at all. He gave us several options and let us choose what worked best for us. We went Sunday and drove off the lot the Tuesday after. So it wasn't just the best experience buying a car but the fastest. Even on Tuesday when we realized we had no car mats Richie personally had us follow him to the parts department at the end of his shift. He was a phenomenal dealer and I'd recommend him to anyone looking to buy a Honda! More
by Christina Newkirk
June 18, 2019
Excellent Customer Service Excellent !!! Good sales person!!! My experience with Katherine was very good. I was well taken care of. Katherine is definitely the best sales Excellent !!! Good sales person!!! My experience with Katherine was very good. I was well taken care of. Katherine is definitely the best sales person I have worked with. Thanks, Katherine! More
by John
Employees Worked With
KATHERINE LAJUD
June 17, 2019
Thank you White Plains Honda!! I had been shopping around for a lease (a good deal because I’m a recent college grad and I have bills on top of bills) for about two months. I consta I had been shopping around for a lease (a good deal because I’m a recent college grad and I have bills on top of bills) for about two months. I constantly entered dealerships finding myself ready to run out the door. This was mostly because I felt pressured and overwhelmed by eager salesmen who falsely advertised “excellent deals”. I dragged my father with me to White Plains Honda dealership on Father’s Day Sunday (I was so happy they were open on a Sunday as not a lot of dealerships are) and was pleasantly greeted by Franklin. Franklin listened to what I was looking for and tried to meet my needs. The sales manager helped out as well and was extremely helpful and accommodating. I felt so welcomed and I wasn’t under any pressure at all. This was the best car dealership I have ever experienced! I highly recommend going into White Plains Honda for any car needs you have. The following day I had to go back to the dealership to pick up keys and was helped by Chris P. Usually if you enter a dealership and aren’t looking to buy something you don’t get treated very well. This wasn’t the case with Chris. He took his time to make sure I was taken care of and kept updating me while I waited. Every single person who works there is so pleasant, friendly, and helpful. Thank you White Plains Honda for making my experience wonderful!! More
by Jerika0924
Employees Worked With
Franklin Soto, Chris Paranzino, Jordan David
June 13, 2019
Great Experience You must buy your Honda at White Plains Honda! Chris Paranzino is the best manager in the area. Great customer service and gets to the point to make i You must buy your Honda at White Plains Honda! Chris Paranzino is the best manager in the area. Great customer service and gets to the point to make it happen. Love this place!! More
by Lou A
Employees Worked With
Chris Paranzino
June 12, 2019
best experience ever had Chris Paranzino was amazing. went out of his way to explain everything in detail. worked with me in every way to make my experience great. wouldn't Chris Paranzino was amazing. went out of his way to explain everything in detail. worked with me in every way to make my experience great. wouldn't go to any other person. More
by sc123
Employees Worked With
Chris Paranzino, KATHERINE LAJUD
June 12, 2019
Best dealership Hi I’m very please with the service and work ethics from the manager Chris Paranzino, I was there last week and my situation was complex because I hav Hi I’m very please with the service and work ethics from the manager Chris Paranzino, I was there last week and my situation was complex because I haved a 2017 Pilot lease to trade in and was a title difficult because I just had it for one year an half and Honda financial denied the trade but Chris went out of his way and didn’t took a not for an answer and took his time and efford to make it possible. So I thanks Chris Paranzino for helping me to get a new Honda Accord EX 2019 and an amazing price. I do recommend White plains Honda to anyone and Chris Paranzino for your needs. More
by Bori,ari123
June 11, 2019
First Car Deal Experience I love my new car! The customer was a service was fantastic! Spoke with Chris Paranzino and Claudia Rodriguez. Closed a deal within a few days. I love my new car! The customer was a service was fantastic! Spoke with Chris Paranzino and Claudia Rodriguez. Closed a deal within a few days. More
by Glutenfree619!
Employees Worked With
Claudia Rodriguez, , Chris Paranzino
