White Bear Lincoln

Update: The dealership's manager, Tom, reached out to me and said something like, "Even though I don't run the service department, I intercede sometimes in situations like this." He refunded the full diagno and said something like, "Even though I don't run the service department, I intercede sometimes in situations like this." He refunded the full diagnostic fee. I've upped this review's rating from one star to three stars to acknowledge this. His response was a huge step in the right direction, but I'll be honest, the whole experience still leaves a bad taste in my mouth. TL;DR - Based on their word that my car would be fixed for free under warranty, I towed my car some 30 mi. to their service department, only to be charged hundreds of dollars and insulted to boot. Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there. First: back in 2019, with low integrity, they sold me a car with flagged issues (a damaged tire & a damaged windshield fluid system). I also bought a warranty which cost thousands of dollars. Fast forward to this summer, 2022: My car died. I called the dealership to check whether my car was still under warranty. They said it was -- and that they will fix it under the warranty. I checked at least twice with them because I would need to tow my car upwards of 30 mi. to get it to them. Then they charged me $425. They insultingly said I was the confused one (even though their representatives told me twice over to tow the car in and that the repairs would be covered under warranty). It doesn't make sense to me: I bought a car & warranty from them. I had (originally) left a very positive review, ignoring their sketchy behavior on selling me a car with known, flagged issues. I had never made any warranty claims. My warranty was about to expire. If there was ever a situation where you could imagine a manager saying, "You know what, even though there's some fine print that says we need to charge you, we want you to remain a happy and loyal customer, maybe buy another car and warranty from us -- let's try to make this right," -- this would be it. Instead, the manager accused me of lying and "telling stories." He even went so far as to offer me an insulting discount of $90 -- and after he asked me if I thought that was fair (I said, "no -- that doesn't seem fair at all"), he reneged. That guy seriously retracted his paltry offer and insisted I pay the full amount... So here I am trying to warn anybody I can: Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there. More

Excellent serve from beginning to end. Very patient as I tried out several vehicles. Gave me a great price on the one I picked! Very patient as I tried out several vehicles. Gave me a great price on the one I picked! More

Chris was great! He gave me information right away and was never pushy about the sale. He understood my car shopping situation and was willing to work with me and wai He gave me information right away and was never pushy about the sale. He understood my car shopping situation and was willing to work with me and wait a few days while I shopped around. And in the end, he was able to give me a final out the door price with no nonsense or added BS. He respected me as a person and as a car buyer. Not once was I frustrated with the White Bear Lincoln car buying process, which is hard for most dealers to do. More

I sent an email enquiry for a Ford Focus and had no response at all - very dissappointing. response at all - very dissappointing. More

Tom was such a genuine person whom I only knew for a a few hours but it seems like I made a new friend as well as obtained a very nice used car. I couldn’t imagine a better car buying experience and so c few hours but it seems like I made a new friend as well as obtained a very nice used car. I couldn’t imagine a better car buying experience and so conveniently located. More

Very disempowering experience. Minimal interaction with salesman, seemed too busy to do more than check in with me while working his other deals. Ripped me on my trade, never gave me a chance to negotiate. salesman, seemed too busy to do more than check in with me while working his other deals. Ripped me on my trade, never gave me a chance to negotiate. Didn't even bother to fill the windshield washer tank before delivery. Had the vehicle two weeks, no follow up by salesman. Called finance with a question, and he seemed annoyed by the fact I asked him to email me some info, then hung up on me. I am a faithful customer, bought 7 cars from Feldmann in the past, but I have bought my one and only car from this establishment! More

Great communication and follow through which isn’t easy to find. I found the car I wanted at a reasonable price and the whole experience was easy. to find. I found the car I wanted at a reasonable price and the whole experience was easy. More

This was a no pressure sale. I loved it. Chris helped me every step of the way. This deal was accomplished in multiple days and Chris came to close the deal specially for me on his day off. Great great expe every step of the way. This deal was accomplished in multiple days and Chris came to close the deal specially for me on his day off. Great great experience. He explained me everything in detail about warranty, features and serviceability of the vehicle. More

Chris was welcoming, knowledgeable and wonderful helping me purchase the 2017 Lincoln Continental. A bunch of Thanks to Chris!! me purchase the 2017 Lincoln Continental. A bunch of Thanks to Chris!! More

Good customer service, hard to get a hold of though. Needs to be more active with their customers. Needs to be more active with their customers. More