White Bear Lake Superstore

I should have mentioned, for the best fraud in town, White Bear Lake superstore is it. They will sell you junk, never communicate with you, return calls or do anything for customer service. I highly rec White Bear Lake superstore is it. They will sell you junk, never communicate with you, return calls or do anything for customer service. I highly recommend finding anyone else, literally anyone else, even a private sale you will probably have better luck finding someone with morals. Never buy from them. I've bought from and talked to a wide variety of dealers in the past years and past months about used vehicles. Every single one but this one does an inspection when they buy them, tells you what might need to be fixed and almost all fixed any issues. They never raised the price, never added on fees for fixing or doing their job. Not this place, Max who sold us the vehicle said they don't inspect because then they would be liable for repairs or issues. Yeah, that's your job, to tell people the issues so they make an informed buying decision. Then max just passed the buck because you know, used car salesman. I've always had my hesitations working with car dealers, and this pretty much reinforces it. Can't trust them, they'll lie, misguide and completely screw you in the end. They failed to even clean or detail the vehicle (which is one of the most common things every dealer has ever done), didn't tell us the jack and spare tire and wheel were missing. No book, third row seat was broken and we didn't know until we wen't to use it. Cruise control didn't work nor does backup camera, but they advertised all those items in the listing, which would mean they exist and work. Then the water pump went a couple weeks after it, had to buy a spare tire, spare wheel, a new jack, fix the cruise control and waiting on the backup camera. I've never seen a dealership so lazy and derelict in their duty to provide a basic inspection of a vehicle they bought from someone. On top of that they charged a fee that was suppose to be refunded in by the next monday, 2 days later for reserving the vehicle, which took them almost two weeks to refund. All in all, not a dealership that can be trusted or one you want to do business with. I'll be reaching out to state officials and other organizations to share how much fraud they seem to be committing by not doing their basic job. They aren't some small used car dealership, so how they operate like this is beyond me. Worse customer service I have ever experienced and if you find a vehicle there, go elsewhere, it's not worth the time and hassle unless you enjoy being treated like crap. On top of this now had to replace water pump, thermostat and have coolant flushed because of a leak they didn't even check on, since they didn't do any review of the vehicle. It's up there with the sock in the engine bay next to the battery, nothing like a possible fire oh and the ratchet strap to hold a hose because, well why not. More

Gary Stewart & Jeff Kloetzke were both outstanding in service & personality & the services available from this dealership were also impressive. Gary found us the perfect car, introduced us to the owners service & personality & the services available from this dealership were also impressive. Gary found us the perfect car, introduced us to the ownership partners and introduced us to Jeff Kloetzke who took care of the purchase details in an outstanding manner. More