White Bear Lake Mitsubishi Suzuki

I have worked with Steve Thureson for many years and bought 4 vehicles from him so far. He is honest and does everything he can to help me with my purchases. I don't feel pushed to buy anything and he bought 4 vehicles from him so far. He is honest and does everything he can to help me with my purchases. I don't feel pushed to buy anything and he is friendly and remembers me when I come in for service. I have referred others to him and will continue to pruchase from him because I trust him and his honesty. Thank you Steve! More

Bobby was great to work with! He explained the process well, and helped me pick out the perfect car for my needs. The process went smoothly and I am very happy with my purchase. I highly recommend this well, and helped me pick out the perfect car for my needs. The process went smoothly and I am very happy with my purchase. I highly recommend this great dealership! More

This was quite the experience. I shopped other stores first, wanting to go local in the little town where I live and have my own business. But, I could not get a firm price out of anyone, and they all wa first, wanting to go local in the little town where I live and have my own business. But, I could not get a firm price out of anyone, and they all wanted me to make a commitment before they would commit to me. How frustrating! I found great products all around, so it really came down to whom I would trust. I showed up at WBL Mitsubixxxx unannounced and told them I had spoken briefly to Steve a couple of months ago while in for service. Since Steve wasn't there, Neil took over and did a MARVELOUS job of walking me and my wife around the vehicle. This was a classic walkaround, the kind people win awards for. (I know, because I have! :)) He then conducted a perfect test drive, where he started, and got us comfortable with all the different controls and features. Knowing he would not get credit for this sale seemed to have ZERO effect on Neil. His enthusiasm was contagious, and very enjoyable. My wife, who had been non-commital up to this point, left the store telling me she thought this was the right place for us, and the right car (in that order!). We were given a firm price before we committed, and we absolutely LOVE the vehicle. The terms for my trade were very fair (Jamie and Sig were exceptional), Richard gave my his own cell phone so I could confirm our intentions (it was a limited time special), and Steve drove all the way to Cambridge to deliver the car! His thoughtful way of starting this process showed up at the end, as he walked me through important features again, just to make sure I knew how to get home. Thanks for being who you are. That is more important - MUCH more important - than the cars you sell. For many of us, that will continue to be true, no matter the brand listed on the door. Tim Newton More

This is by far the best dealership I have been to, they worked their hardest to get me into a brand new car, especially when I had less than perfect credit. I use to think that sales men at dealerships wou worked their hardest to get me into a brand new car, especially when I had less than perfect credit. I use to think that sales men at dealerships would sell you anything just so they could make a sale, not at White Bear Mitubishi, they took the time to get to know what I was looking for and what I could afford and got me into the perfect car for me and my family. Because of their excellent customer service and the quality of there work I will definatly visit them in the future for my next vehicle. Overall I would highly recommend this place! More

The overall experience was very positive. The staff was very friendly and helpful, and the salesman was very knowledgeable about the vehical and the warrenty. He was also very helpful with our questions ab very friendly and helpful, and the salesman was very knowledgeable about the vehical and the warrenty. He was also very helpful with our questions about suzuki and what would happen when they discontinued sales in the United States. More

I recently purchased a car from White Bear Misubishi I recently purchased a car from White Bear Misubishi Suzuki and had a wonderful experience. Neil Hinz was attentive and prompt in his assistance. I I recently purchased a car from White Bear Misubishi Suzuki and had a wonderful experience. Neil Hinz was attentive and prompt in his assistance. I felt my questions were answered well and honestly. Even since my purchase I have had nothing but wonderful service from the service department. I have consistently felt like there is not simply an attempt to meet the bare minimum of expectation but rather to exceed and please. A welcome change from so many other corporate experiences. Thank you Neil et al! More

Needing a vehicle that gets better mileage than my pickup Needing a vehicle that gets better mileage than my pickup truck, I did some looking online and found Suzuki. I was impressed with the SX4 AWD and wan Needing a vehicle that gets better mileage than my pickup truck, I did some looking online and found Suzuki. I was impressed with the SX4 AWD and wanted to check it out. I work a half mile away from White Bear Suzuki Mitsubishi so I decided to stop. Minutes after pulling into their lot I was greeted by a very helpful salesman (Juan Cruz) about a half an hour later I was the owner of an amazing Suzuki SX4. White Bear Suzuki Mitsubishi made it very easy to purchase a vehicle with a no pressure. From sales to financing to service the staff was AMAZING! I will definately recommend this dealership and brand to anyone who needs a new vehicle. I will also buy my next Suzuki from them, The SX4 is a blast to drive! Sincerely, Ken Y. More

I would like to thank the dealership and especially Kevin for dealing with my special circumstance in professional and efficient manner. It was an unfortunate situation. You had said you would make it righ for dealing with my special circumstance in professional and efficient manner. It was an unfortunate situation. You had said you would make it right by me and you did. I really appreciate organizations and individuals that have integrality and a priority on service. This was echoed by Kevin and your organization. I even have to say, this was demonstrated by other staff members during my conversations with them. You have continued to earn my business, and I have let others know how well you dealt with the situation. Thanks Again FYI…The Outlander was a fun little car to drive while we waited for my car to show up. More

Dennis Harris up front and honest with us. Friendly and helpful. No high pressure sales tactics. It did not take long to feel at ease with him. Chuck Zutz helpful. No high pressure sales tactics. It did not take long to feel at ease with him. Chuck Zutz More

I love this dealership! After my recent car accident which totaled my 8-yr old Saturn (which I also bought from Dennis) I called up to make an appointment to see some new cars. Dennis remembered that I which totaled my 8-yr old Saturn (which I also bought from Dennis) I called up to make an appointment to see some new cars. Dennis remembered that I had admired the 2012 Suzuki SX4 on a previous service visit for my Saturn. So in I went to see the 2012 Suzuki SX4 and Dennis was great! Went into great detail about the car, and kept me up to date on the current offers for that vehicle. In fact we had traded about 5 phone calls before I actually made it in for my appt to test drive the car. And the price of the vehicle had dropped the day before I was to go in and see it, and Dennis called and let me know about that too. What fabulous Customer Service! The price was great and I really appreciated knowing that the price had dropped, literally the day before. The test drive was fabulous and I went on a busy state road, a winding local street and a bumpy local street with stops and turns on all. When working with the financing guys, they had come up with an interest number that I wasn't quite comfortable with, so Cory made some more phone calls and got a better rate. That really made my day!!! In picking the accessories, everything was explained in detail how it would enhance the vehicle and the cost associated with it. I was pleased that it really was up to me as to what I wanted, no pressure at all. The accessories were installed quickly and perfectly so that I could pick up the new car in a day and a half. Again fabulous customer service is the rule here. Everyone in the Dealership is super friendly and many people ask if you need any assistance, in fact before I even went in to see Dennis, I spent a couple of minutes in the lot looking at some pretty cars, and just looking around. A different salesman came out and asked if he could be of assistance, when I said I was there to see Dennis, he told me he would take me inside to him. Super friendly!!! I even chatted with the receptionist! The customer is definitely their #1 priority. My overall experience was outstanding! Thank you White Bear Lake Mitsubishi Suzuki! Sincerely, A Very Happy Customer!!! More