White Bear Lake Mitsubishi Suzuki

Disappointing and disappointed We came to this dealership about 2 weeks ago to try a new Outlander and Randy was very helpful, including ways to save extra money during a final purc We came to this dealership about 2 weeks ago to try a new Outlander and Randy was very helpful, including ways to save extra money during a final purchase. In the meantime, we've been trying different SUVs comparable to the Outlander. Last Sat. In the spur of the moment, we decided to go back to test drive the car again, and most likely to buy it. Unfortunately, Randy wasn't working yesterday. We understand that Saturdays are busy days, but we didn't get the best customer service that they are so proud of being awarded year after year. We came in at about 4:30, Neil did a great job at explaining the features of the particular car, we drove the car, came back, told him that we were interested. Then he apologized as a car was being delivered at that moment for another customer and he needed to take care of it for a short time. He gave us a paper to fill in with our personal information and left us at his desk. A saleswoman, which name we've decided we're not going to mention, came into the picture and announced that she would take care of some things for us, including having someone check our trade in car. We said to her we had just finished filling in our information but that we were not told the price of the car we were interested in. She kept coming and going. In summary, the treatment we got from her felt pretty impersonal, rushed and had a 'my way or the highway' experience with her, while she was explaining numbers, issues about our trade in car and the money we'd get. We ended up not dealing with Neil at all until closing time when we were on our way out, and left without buying car. It almost felt like they didn't need to make business with us. It bothers us now that they kept that paper with our personal information, including driver's license numbers and social security numbers. If a customer doesn't buy, there's no reason why they should keep that personal information. The saleswoman told us that we could take the paper which showed the breakdown price of the car and the types of financing, but that they would keep that. Mitsubishi Whitebear Lake has just lost a selling opportunity and most likely a couple of customers, too. More

My first Mitsubishi Experience From the first-time I walked through the door, I was greeted with friendly Customer Service. I felt welcomed and not pressured at all during the visit From the first-time I walked through the door, I was greeted with friendly Customer Service. I felt welcomed and not pressured at all during the visit. Later that day, I returned with my wife for a test-drive of an Mitsubishi Outlander and we loved it. We just couldn't make-up our minds on which features would satisfy us. About a week later, my wife picked-out a 2015 { Red Outlander } that she loved. So I would like to THANK Robert Pflugh and the rest of the staff for helping us. James J. Eng More

Always Completely Satisfied Mitsubishi formerly Saturn has always been a great dealership for me to do business with buying and leasing cars. I started with the Saturn SL 2 whic Mitsubishi formerly Saturn has always been a great dealership for me to do business with buying and leasing cars. I started with the Saturn SL 2 which was great and I had two of them. Now I am leasing my 2nd Lancer ES which i really like. Steve Thureson the salesman has been very honest, friendly and courteous always with me and has never used any pressure tactics. Steve and the Manager, Richard have been very accommodating in getting me the best and lowest price on my car which makes me completely satisfied. Way to go Mitsubishi. More

Dealership with Integrity My husband and I have either purchased or leased 8 cars from this dealership. We have always worked with Steve Thureson, whose integrity in sales is My husband and I have either purchased or leased 8 cars from this dealership. We have always worked with Steve Thureson, whose integrity in sales is beyond excellent. Family members have also purchased a car working with Steve, and we appreciate knowing that there is someone there who we can trust, ask any question, and received a direct and informative answer. Each time we look for another vehicle there, we find the perfect fit. It is easy to see that the dealership employees work as a team, support one another, and enjoy giving the customers what they need. I cannot imagine going anywhere else when I start looking for car number 9. I know I will find what I need, want and can afford at this location. Thanks, Steve and the whole team. More

Awesome experience at White Bear Dealership Dennis O'Donovan helped us get our first car from white bear mitsubishi last year. Today, we got our second car from them and like the first time, he Dennis O'Donovan helped us get our first car from white bear mitsubishi last year. Today, we got our second car from them and like the first time, he made sure that we will be pleased and very happy. From choosing to getting the car he was there. He is very good at doing his job. More

Best dealership i have ever been too Neil Hinz helped us last night. He was so nice made us feel at home , like we were family sitting at his house. Everyone was so nice more then i would Neil Hinz helped us last night. He was so nice made us feel at home , like we were family sitting at his house. Everyone was so nice more then i would ever expect . They showed they truly cared about us and our happiness. They have a new forever customer and as a women that is hard to say , i never trusted dealers but i trust them 100% thank you guys. More

Very pleased with my Experience Just recently went to the White Bear Mitsubishi and bought a brand new Outlander Sport. Juan Cruz from the very beginning was a big help, I had no ide Just recently went to the White Bear Mitsubishi and bought a brand new Outlander Sport. Juan Cruz from the very beginning was a big help, I had no idea what they had to offer but he laid it out for me so I understood and could figure out what I wanted/needed. He was a huge help and a very kind, laid back salesman. The overall experience of the dealership was also very welcoming, I would 100% recommend this dealership to anyone. I am very pleased with my purchase and the life line I have with this dealership for any future things I may need! Go here before you go anywhere else! More

Great Place to Buy a car We recently purchased an Outlander SE and where very satisfied by our experience. The prices were excellent (lower than other dealerships by far. I We recently purchased an Outlander SE and where very satisfied by our experience. The prices were excellent (lower than other dealerships by far. I really appreciated the laid back nature of the experience. Working with Brian M was great. He never tried to sell us extra packages or make us stretch beyond our budget. My only complaint was that the total time was too long. From the time we committed to buying the car it was nearly another 4.5 hours to get out the door. We have no idea why it took so long, but only a minor issue. I would not hesitate to recommend the dealership to anyone. More

Great Dealership I had a great experience buying a new Outlander GT at White Bear Mitsubishi. Great dealership and great people. Did not waste my time trying to up s I had a great experience buying a new Outlander GT at White Bear Mitsubishi. Great dealership and great people. Did not waste my time trying to up sell accessories and extended warranties. Prices were great and my sales guy Juan was great. Mitsubishi's will never be a stylish vehicle, but they are definitely great workhorses for a great value. More

Happy Customer Bought our first car from Brian returned for a second enjoyed doing business with him was really relaxing not hard pressure. we will recommend White Bought our first car from Brian returned for a second enjoyed doing business with him was really relaxing not hard pressure. we will recommend White bear to every one we know More