White Bear Lake Mitsubishi Suzuki

Best car shopping experience we’ve ever had! My husband and I are not new to car shopping; I can honestly say this was by far the best experience we’ve ever had! Charles, KD, Richard, and the who My husband and I are not new to car shopping; I can honestly say this was by far the best experience we’ve ever had! Charles, KD, Richard, and the whole sales floor made the experience fun! We were the last people out of the store that night, literally, and while we were waiting for word on financing the whole group made us feel like we were at a friend’s house watching T.V. And discussing a new show. It was really great! My husband is in sales and loved the customer driven/focused approach. Way to handle it with style White Bear Mitsubishi! We will definitely refer our friends! More

Great customer service from all departments From great customer assistance to amazing warranty and selection of vehicles, I would highly recommend White Bear Mitsubishi. After we purchased our From great customer assistance to amazing warranty and selection of vehicles, I would highly recommend White Bear Mitsubishi. After we purchased our car, we came back the next day to pick up our car. We were waiting for Dave to check our air pressure, so we waited inside the showroom. I think every employee who walked past us in 10 minutes time asked if we needed help or if we had questions etc. great feeling More

Service on broken window Great service in fixing my "stuck in down position" window. i lucked out in that no parts were broken. White Bear Mitsubishi simply did the repairs Great service in fixing my "stuck in down position" window. i lucked out in that no parts were broken. White Bear Mitsubishi simply did the repairs and i was good to go. I have always been impressed with the entire team. More

Working with me to get key things car services I bought the car used and am slowly getting required work done to keep car in good service and work completed. I have gotten good advice on the things I bought the car used and am slowly getting required work done to keep car in good service and work completed. I have gotten good advice on the things that are priorities and help spacing out work to keep costs from being overwhelming. More

Fantastic, attentive service I loved that they allowed me to drive with a tech to duplicate the issue and then it was fixed quicker than I imagined possible. I loved that they allowed me to drive with a tech to duplicate the issue and then it was fixed quicker than I imagined possible. More

They know how to build loyalty Over the years my spouse and I have bought numerous cars from Richard and his team, and have always gone back for all of our maintenance/service needs Over the years my spouse and I have bought numerous cars from Richard and his team, and have always gone back for all of our maintenance/service needs. They have all unfailingly treated us with respect, have had a great attitude, been helpful, and listened to our needs. Even when our service needs have been the mysterious and transient thumps or rattles they've taken us seriously and made a genuine effort to find and solve the problem. What's more, on the very, very rare occasion when they miss or forget something, they've been honest and have taken care of it. This is what a dealership and service department should be, and this is why we will happily continue our relationship with them. Bravo, team! More

Good experience, we have a new car. I highly recommend Brian Mensching. This was our fourth time buying a car at White Bear Mitsubishhi, and Brian is our guy to do the deal. Brian does I highly recommend Brian Mensching. This was our fourth time buying a car at White Bear Mitsubishhi, and Brian is our guy to do the deal. Brian does everything he can to make the experience as comfortable, and easy as possible. Great job Brian! More

Great service team The quality of service provided by the service team stands out. Patrick continues to impress me and is why I bought a Mitsubishi. He shows real conc The quality of service provided by the service team stands out. Patrick continues to impress me and is why I bought a Mitsubishi. He shows real concern and compassion. He really listens to you to do everything possible to resolve your issue. More

Oil change I only take my 2017 outlander sport to white bear. I love this place . Everyone is very friendly and helpful. I trust them .and will continue to patr I only take my 2017 outlander sport to white bear. I love this place . Everyone is very friendly and helpful. I trust them .and will continue to patronize this place even if I move More

Great Service - Still Looking for a Used Car This review is for USED cars only! I did not look at the new car lot. My review is neutral. Pros: Friendly employees who are helpful and knowledgea This review is for USED cars only! I did not look at the new car lot. My review is neutral. Pros: Friendly employees who are helpful and knowledgeable. No pressure sales. Clean, modern lot and facilities. Easy to contact, stay in communication throughout the selection process. Family friendly. Cons: Was not able to browse used car lot. I found several vehicles I was interested in by looking at several online ads. The online ads are not consistent with the online dealer site at WB Mitsubishi. Many of the online ads are also old and not updated when the vehicle is no longer on the dealer lot. If you go to the dealer site there will be notes at the bottom of the listing that will give more info about the car and it's condition. Some of the ads on the dealer site even say the car will be recycled ... yet same car listed for sale elsewhere with no problems noted. I recommend WB Mitsubishi offer same ads on all online listings and only post cars that can be sold to the public. Or if it's a car that can't be driven list it for sale as scrap or parts. I was interested in 3-4 cars listed for sale online. I called WB Mitsubishi and discovered all of those cars were either not safe to drive, had not passed inspection or were shipped to the wholesale lot in Moundsview (I traced the lot to Rydell's). I was then offered another vehicle... it initially seemed to be a good price until I realized how many repairs were needed. The dealer did disclose what they thought was an issue. And to their credit offered to fix anything that posed a safety issue. I learned the cars listed online have prices that include a numerical code. The ending number of the price indicates the overall quality of the car, it's status in inspection and if it will be sold or recycled. Really frustrating that info is not given to the public. I felt like I wasted my time looking at cars that could not be sold. My review is neutral. Even with issues noted WB Mitsubishi had many strong points and still seemed above average compared to other used car dealers. I will say that used cars usually come with issues; what matters most is how the dealer handles the condition of the car and communicates to the customer. I think WB Mitsubishi could be more transparent when listing used cars online. But at least they did not attempt to sell a junk car to me. And they did offer to keep looking for what I wanted. I don't have an opinion either way if I'd recommend White Bear Mitsubishi because I did not purchase a car here. There just wasn't an option for unsure. More