White Bear Lake Mitsubishi Suzuki

Dishonest about vehicle trade-ins. 2020 Mitsubishi Outlander SEL. Cosmic Blue Metallic, with less than 12,000 miles. VIN # JA4AZ3A35LZ018735 (Website lists it as an ES, but it is an SE 2020 Mitsubishi Outlander SEL. Cosmic Blue Metallic, with less than 12,000 miles. VIN # JA4AZ3A35LZ018735 (Website lists it as an ES, but it is an SEL with leather interior.) The vehicle looked like it was almost new, and I wanted $21,000 - $22,000 for the trade in because it was better than any similar Outlander in internet research for sale or sold. Mary said that there was no way that she could even sell it for $22,000. It has Compustar, two-way, remote car starter, with two fobs, (one of which had not been used- like new condition), that cost over $700 with professional installation at Best Buy. I asked why the Compustar remote car start was not considered in the appraisal, and Mary said that it did not add any value to the vehicle, and if anything, it was a liability. ??? The used car manager who test drove my trade in told me that she didn't care if they just made a few hundred dollars, if the trade in was traded in on a new vehicle. There are more examples of things that they told me that were not true, but I will wrap this up. My initial trade-in offer from White Bear Mitsubishi was $16,500. I told them CarMax offered $20,000. They said that they would beat the offer at $20,100. I told them that I wanted $21,000 - $22,000. Mary said that she couldn't even sell it for $22,000. I traded in our 2020 Outlander SEL, with less than 12,000 miles, on a new 2024 Outlander SEL. They are currently listing my 2020 trade-in for $23,990, when they said that they couldn't even get $22,000 for it. This was the third vehicle that I purchased from White Bear Mitsubishi, but I will never shop there again. Mary lied to me over and over and over. More

I brought the wife into test drive a new Outlander and we met Brian M. (our sales rep). He was very professional and was able to answer all my wife's questions, after she took the Outlander for a test drive. met Brian M. (our sales rep). He was very professional and was able to answer all my wife's questions, after she took the Outlander for a test drive. We weren't ready to buy the car that day, because we did not have enough time to complete the paperwork, so Brian provided us with his contact info. I returned to the dealership on Monday (also filled out the finance application online and was pre-approved) and brought my trade in to get appraised and work out the price for my trade-in. The sales manager provided a lower amount for my trade, than I would like but we worked it out. After a little negotiation the sales manager accepted my asking price for my trade-in. I told Brian, I didn't have time to finish up the financing paperwork on Monday night due to a business meeting, but than I would like the financial papers sent to me digitally, so I can review and make a decision on which loan best fit my family’s financial needs. I scheduled to return Tuesday night with Brian after our discussion, to receive delivery of the new car and finish up signing any documents needed to purchase the car. On Tuesday, I waited until 2 PM to receive the loan documents but did not receive anything, so I texted Brian to see if he can have the Finance department send me the Loan documents. After an hour, I received a text from Matt stating, he was the only finance guy today and was busy busy. He asked if I had a question and said you are all approved. I replied with "Are you able to send me the digital Financials? Matt's response: Haven't had time yet, we are busy busy. This is one of the reasons why I try to avoid doing the financials at the dealership, because I don't want to sit there for hours waiting for them. I gave them all day to send me the financials and if they are that busy maybe my business wasn't important to them. I texted Brian at 5:00PM stating I would not make it to the dealership. Eventually, after some brief text back and forth, at 6:45PM, Matt sent me the documents to review. He stated, "I needed to sign it before midnight." I thought it was just the different loan options, but it was the full loan and purchase agreement. After reviewing, I noticed there were a lot of info that was not correct on the purchase agreement. First item: My trade-in amount was wrong and not what was agreed upon by the sales manager. I told Matt about the amount, and he changed it, but I had to resign everything again. Matt sent the corrected documents over for me to re-sign. Second item: Because I received the 0.09% financing, I did not qualify for the OEM rebate, but qualified for the Dealer rebate of $2250. The documents only showed $2000, so texted Matt back and he stated that the new car manager just changed it, but he could either give me a check for the $250 or redo the paperwork again. Because $250 was not going to provide me with a lower payment, I opted to take the check and continued signing the documents. Third Item: going through the titling document, it stated that I was being charged $99.00 to title my car as a Hybrid Electric Vehicle. I sent another txt to Matt, and he stated, "It's a titling fee on all deals." so I responded with "So, everyone that buys a car at White Bear Mitsubishi is paying a titling fee that is not related to their vehicle? Matt's response, "It's just for titling, it's on every vehicle we sell!" I didn't understand why I would be paying for a Hybrid Electric Vehicle titling fee if my vehicle is neither a hybrid or electric, but decided I did not want to lose the sale for $99.00 so I replied, "I do understand it's for titling... why is everyone paying that fee when it's not related to their vehicle? I'll sign it but I'm not too excited about it!" Matt responded, back with a snarky "Feel free to bring it up to the GSM when you come in." I'm not sure if this can be investigated, but I'm pretty sure White Bear Mitsubishi is scamming More

They were super friendly and very easy to work with. They made the process and fast and convenient for my time. They also gave some great information about the car. They made the process and fast and convenient for my time. They also gave some great information about the car. More

Sara V. Is the sales rep to see! She is fun, professional and made my trade in and buying experience less stressful. She goes above and beyond. #1 in my book Is the sales rep to see! She is fun, professional and made my trade in and buying experience less stressful. She goes above and beyond. #1 in my book and highly recommend her to make your experience fun and easy! More

Last Friday, I went to White Bear Mitsubishi looking to purchase a semi used vehicle. I worked with Randy to help me find the right vehicle. Randy was so awesome to work with and made this one of the best purchase a semi used vehicle. I worked with Randy to help me find the right vehicle. Randy was so awesome to work with and made this one of the best experiences I’ve had any car dealership. Alex was great to work with as well!! I highly recommend White Bear Mitsubishi! Also make sure to work with Randy and Alex, they are amazing and truly do care about the customers! More

I first left a negative review at first. I immediately take it back because Jordan French went above and beyond to help me. Even after I lost my cool. He could've decided not to help me beca I immediately take it back because Jordan French went above and beyond to help me. Even after I lost my cool. He could've decided not to help me because I was being rude, he took the high road and did me a solid in my moment of weakness! 10 out 10! I would come back to him! More

This is the fourth car we have purchased from White Bear Mitsubishi, and the third time Jason has helped us. We had a very tight budget, and I gave Jason the parameters of what I was looking for, and we fou Mitsubishi, and the third time Jason has helped us. We had a very tight budget, and I gave Jason the parameters of what I was looking for, and we found something that fit the bill. I had looked at at least five other dealerships, and I quickly realized we'd be back at White Bear. The options they have for used cars is great, they listen to any concerns we have about any cars we see/try, and I don't feel pressured with anything. I like that when I went the first time to get an idea of inventory, I expressed I was not buying that day. That was respected. I recommend to check out White Bear Mitsubishi on your car search! We will be back, but hopefully not anytime soon! 🤣 More

The dealership had many varieties and Steve took care of us throughout the entire time we were in the dealership. He answered all my questions and concerns and was extremely and concerns. He worked with me us throughout the entire time we were in the dealership. He answered all my questions and concerns and was extremely and concerns. He worked with me to get the best deal. More

Great team! Great service! Fast and efficient, love having a knowledge staff take care of my vehicle! Great service! Fast and efficient, love having a knowledge staff take care of my vehicle! More

Randy was awesome, I didn't think I'd be able to find anything nice in my price range. But he found two cars and helped me with all my questions. I'm very happy with the new car and the service from Rand anything nice in my price range. But he found two cars and helped me with all my questions. I'm very happy with the new car and the service from Randy and the team! More