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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,947 Reviews
Call Service Center (651) 481-7000

3,947 Reviews of White Bear Acura Subaru - Service Center

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November 22, 2022

Everyone that I had contact with was great! Thank you White Bear Subaru for the great service once again! More

by LANDONMEDVEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
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Nov 25, 2022 -

White Bear Acura Subaru responded

We're happy to help Landon! Thank you for your business!

November 20, 2022

I have experienced nothing but exceptional customer service every time I am at this dealership! More

by kcsander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Vue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

White Bear Acura Subaru responded

We're glad our tam has always provided a good experience for you! Thank you for your continued support and we look forward to seeing you again!

November 20, 2022

The service I received was efficient and friendly. I really enjoy the waiting area which is clean and spacious with complimentary snacks and water available. More

by kathy_koonce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember her name.
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Nov 21, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that everything worked out well! Thank you for your business!

November 20, 2022

This review should be divided into two parts; customer service and the purchase of new tires. Customer service is an easy 5 star. Tires recommended and installed produced a howl sound that after two ret More

by kingx063
Recommend Dealer
No
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Wood
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Nov 21, 2022 -

White Bear Acura Subaru responded

We're sorry to hear you had this experience. Would you be able to respond privately with your name/phone number/VIN so we can look into this issue? Thank you.

Nov 25, 2022 -

kingx063 responded

Last 8 years, good service relations. Needed new tires. Recommended tires installed and “Dealer Basic Inspection” form showed all was fine. Car produced howling sound when on the highway upon leaving. 9 days later car returned for correction. Dealer had it for 7 days; told me no safety issue, possible front brake problem and still howl persisted. 2 weeks later car again returned for correction, for whatever was needed (like maybe brakes?). Dealer had it for 7 days. replaced 2 tires and said all was fine. Still tire howl. Meanwhile, I scratched and dented loaner car fender, which needed repair. Conclusion: Still howling sound, nominal $1,000 tire replacement now approaching $4,000. Must admit the tires do hold the road better than former tires.

Nov 28, 2022 -

White Bear Acura Subaru responded

Again, we apologize for the multiple issues but we'd really like to look into this. Would you be able to provide us with your name/VIN in a private response so we can look into it? Thank you.

Nov 28, 2022 -

kingx063 responded

Frank E. King 2015 Subaru Forester

Dec 05, 2022 -

White Bear Acura Subaru responded

We appreciate the 5 star rating on our customer service. In regards to tire noise, as per our conversation we are happy to exchange them with a different brand if you are not pleased with the current tires.

November 19, 2022

The service I received was great the car was fixed as expected and very quickly More

by mmaybury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

White Bear Acura Subaru responded

We're glad everything worked out well for you! Thank you for your business!

November 18, 2022

Very friendly and knowledgeable. Gave me accurate information including the estimated cost of the days transaction. Gave me an accurate estimate of the time for the work to be done. More

by ritaofarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a god experience for you and that you weren't surprised on what to expect regarding pay and time! Thank you for your business!

November 18, 2022

Service was fast. The employees were nice and responsive. I knew what was going on and how long it would take quickly. The facilities were nice and clean. More

by Brock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to get you back on the road in a timely manner! Thank you for your business!

November 18, 2022

I went for an oil change and they pushed me to a severe service package. Ended up costing over $500 for a couple of fluids and a filter. I didn't realize that they would charge labor by the job, not the More

by ketchumok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alissa Brogan
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Nov 21, 2022 -

White Bear Acura Subaru responded

Hi there. We're having troubles looking you up. Would you be able to respond privately with your name/phone number/VIN so we can look you up? Thank you.

November 17, 2022

Good people; friendly and professional. Staff was efficient and very competent with servicing my car. More

by JEREDAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nena Downey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Love, Jesse Wood
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Nov 19, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you! Thank you for your business!

November 16, 2022

Great service! Kept us in the loop with every issue and great loaner car that worked very well! More

by Dmjakway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they kept you informed throughout the process! Thank you for your business!

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