White Bear Acura Subaru - Service Center

Took it in for routine service, got excellent attention. A problem occurred after I went to get into the car and leave, which they immediately fixed. A problem occurred after I went to get into the car and leave, which they immediately fixed. More

They honor their appointments with minimal waiting. They are very courteous, and communicate well about needs, problems, and solutions. I have never had a problem or need to follow-up with any of their ser are very courteous, and communicate well about needs, problems, and solutions. I have never had a problem or need to follow-up with any of their service. More

I was promptly given a next day appointment. I was told that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to rep that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to replace the air filter. The person at the service desk was courteous and efficient. More

My appointment was at 2:00 for an oil change and I did not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A group of employees (2 guys and a gal) were screwing around looking at jokes on their phones while I was standing there waiting to be helped. Thought that was a inappropriate in front of customers. Other than that everyone was very professional and nice. Would highly recommend White Bear Acrua. More

The people at White Bear Subaru from first date of purchase to this current service have been compassionate because of my hospice situation and quick to help. purchase to this current service have been compassionate because of my hospice situation and quick to help. More

There were three main reasons for my dissatisfaction: 1. There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me to use while they did the 30,000 mile check up on my 2010 Subaru Legacy. When I arrived a few minutes before my 10:15 appointment, there were no loaners available, so I had to go to Enterprise rental and go through the hassle of forms, credit card info and the high pressure pitch to pre-pay for gas and to purchase their unnecessary insurance. If I had had another appointment based on my expectation of the loaner, I wouldn't have made it. 2. When I brought my car in, I asked how much the service would be, and was informed that it would be about $950.00. When I exclaimed "Are you kidding me?", the service rep replied that since I didn't need spark plugs yet he would take $300.00 off. I don't know what they are making spark plugs out of these days, but that's ridiculous! Now understand that there was nothing mechanically wrong with my car, I just needed an oil change and to have the tires rotated. I accept that I should have walked out then and there and taken my car to my local, trusted mechanics in Red Wing, but I was so flabbergasted I couldn't think straight. I thought I was being responsible in taking the car to the "experts" on Subaru's. Michael was kind enough to let me use a coupon taking a percentage off the bill (I think it was 10%). When I came to pick up my car, the bill was actually only around $360.00. 3. When I came to pick up the car,there was no one to explain what had and had not been done. The receipt is pretty detailed but there were several services performed "per customer request", that I don't believe I actually requested. I assumed (yes,I know what's said about assuming...) that they would inspect and determine if there were any procedures that needed to be done and that they would call to get approval, silly me.... So, I don't believe I will be utilizing the dealership service department any longer. I still love the Legacy, but am not favorably impressed with the service at White Bear Acura/Subaru. More

Awesome, Friendly, Smiles all around! Very Clean & spacious place. Nice to have the complementary drinks & cookies while waiting. They also offered Shuttle service! The work done looked great. Wanted spacious place. Nice to have the complementary drinks & cookies while waiting. They also offered Shuttle service! The work done looked great. Wanted to say the price came in UNDER the quote too. Very happy and you would be too! More

I had a problem with my key fob on my 2007 Acura MDX. I felt the battery was dead and did not want to replace it myself. I did make a couple of trips to this dealer when the remote lock malfunctioned afte felt the battery was dead and did not want to replace it myself. I did make a couple of trips to this dealer when the remote lock malfunctioned after the new battery. They told me up front the time period for the warranty on this key had expired. However, since the vehicle has only 10,000 miles on it, Chris thought it was worth a call to Acura to see if they would do a "courtesy" replacement. Thanks to Chris and Acura, I drove away with a new key fob for no charge (normally $350). There was no confrontation or no hassle. Why wouldn't I be happy? Tom Shelton More

This service center employs personnel who are calm, professional, friendly, organized, on time, and very polite. The facility is clean and professional. They do good work. I have serviced my Subaru the professional, friendly, organized, on time, and very polite. The facility is clean and professional. They do good work. I have serviced my Subaru there, no matter which dealership it was purchased from (I have owned 5 in succession) for many years and do not intend to go anywhere else. More

Worth the 300 mile trip for oil change. Excellant service! The service is always fast and the personel is very friendly. Will be back for the next oil change. service! The service is always fast and the personel is very friendly. Will be back for the next oil change. More