White Bear Acura Subaru - Service Center

Needing extra key made Nena Larson took care of us with professionalism and enthusiasm. Thank you! We also appreciate the spacious and clean waiting area with comfy couc Nena Larson took care of us with professionalism and enthusiasm. Thank you! We also appreciate the spacious and clean waiting area with comfy couches and plenty of snacks. More

Great Service Center, Excellent Customer Service We brought our 2013 Outback in for a recurring Engine Light issue that another shop had diagnosed (correctly) but had failed to fix. After verifying We brought our 2013 Outback in for a recurring Engine Light issue that another shop had diagnosed (correctly) but had failed to fix. After verifying that the diagnosis we received before was accurate, the Subaru Service Center rep (Greg Nichols) worked with us to figure out the best plan for fixing things while keeping in mind the cost and time involved. The parts arrived quickly and the repairs were completed a day later. Our Outback is back to its old self and we couldn't be happier with the service. More

Battery problem with my 2015 Outback While out of town at my cabin last week, my 2015- 2.5- Outback would not start and I had to put a charger on it-this has happened several times in th While out of town at my cabin last week, my 2015- 2.5- Outback would not start and I had to put a charger on it-this has happened several times in the three years I have had the car. W/O an appointment, I drove to the dealer and a service man took immediate care of me. He wrote up a WO and asked me to wait approx. 1 hour. The fix took less then an hour and I was on my way. Very professional! Service and waiting areas were sparkling clean, and the coffee and snack selection was great. I was very pleased with the service, and as this is my 4th Outback w/o any electrical problems, I inquired about the "fix". Apparently, there was a computer software issue which was re-programmed so as to put more amps into the charging system. Remains to be seen, if the problem repeats itself. No problem so far. The service was great and very friendly as well. More

Outback with a rattle Dee and I took my 2018 Outback for a ride so he could hear the rattle. Signed the paperwork and a half hour latter I was heading home. The tech that w Dee and I took my 2018 Outback for a ride so he could hear the rattle. Signed the paperwork and a half hour latter I was heading home. The tech that worked on the car did a great job. No rattle and I will be back. More

Quick and concise Work was done In a timely manner. Service agent listened to my concerns and made sure all items were checked out. New building is spacious and acomo Work was done In a timely manner. Service agent listened to my concerns and made sure all items were checked out. New building is spacious and acomodates work opportunities while waiting. More

Always dependable service. I was pleased with the quality of service once again. This dealership has always maintained the highest degree standards in terms of courtesy and qual I was pleased with the quality of service once again. This dealership has always maintained the highest degree standards in terms of courtesy and quality. They were also able to get me in exactly when I requested. More

As always, Outstanding! I've been a fan of Subaru for almost fifteen years, the last half dozen as a customer of White Bear Acura Subaru. Both the service on my vehicle and I've been a fan of Subaru for almost fifteen years, the last half dozen as a customer of White Bear Acura Subaru. Both the service on my vehicle and the courteous, friendly, knowledgeable employees have certainly reached the highest standards. I've always looked forward to my visits (always wait for my car) and now in the new facility, it's an even more comfortable wait. Thanks to you all, and a special thanks to James B. More

Friendly and helpful!! Everyone we dealt with was friendly and the service person who took care of our car went out of his way to help us with everything we needed! We had a Everyone we dealt with was friendly and the service person who took care of our car went out of his way to help us with everything we needed! We had an excellent experience! More

Excellent! As always, everyone is very friendly. I think we've all been to dealers where it seemed like we (the customer) was an inconvenience. Not here - they k As always, everyone is very friendly. I think we've all been to dealers where it seemed like we (the customer) was an inconvenience. Not here - they know the customer is why they exist! If I was in the car business I would want to work at White Bear Subaru! The other thing I like, is when I come back for oil changes and service, I always see and recognize the same faces - excellent! I have been to other shops for service, oil changes, etc., and every oil change they had new people. To me, that is not a good sign. I highly recommend this dealership - and their new building: lobby, waiting room, pull-up area is so "Park Ave", it's beautiful! More

Exceptional Service James took the time to listen to my concerns, made suggestions for service I hadn't considered. Service was completed in the time promised. The wait James took the time to listen to my concerns, made suggestions for service I hadn't considered. Service was completed in the time promised. The waiting area was 1st class, from assorted beverages, granola bars, and muffins. Overall a great experience! More