White Bear Acura Subaru - Service Center

Continuous Quality Service I have brought my 2006 Subaru Forester to White Bear Acura Subaru for all my service/parts needs. I don’t even think to go anywhere else. The servic I have brought my 2006 Subaru Forester to White Bear Acura Subaru for all my service/parts needs. I don’t even think to go anywhere else. The service continues to get better and better. Each time I ask now how are they going to top this. James Burton is the most recent service consultant that I have worked with, and he is exceptional - always willing to answer my many questions with detail and patience. He responds with honesty and professionalism. The car is always ready on time and as expected. This time they installed a new battery, as the battery had been identified as needing to be replaced during a routine maintenance. More

Quick and reliable service every time They are very upfront about the cost and try to save you money. I always enjoy my service there. Wait is reasonable especially when you make appointme They are very upfront about the cost and try to save you money. I always enjoy my service there. Wait is reasonable especially when you make appointment (I did it for oil change even). More

Possible suspension issues. I have been a customer for more than 25 years and continue to be pleased with their excellent service. This time, I had a suspension question that wa I have been a customer for more than 25 years and continue to be pleased with their excellent service. This time, I had a suspension question that was promptly and efficiently resolved. I was pleasantly surprised that it took less than 30 minutes from bringing the car in to being on the road again. More

Regular maintenance - oil change. I was scheduled for an appointment to have my oil changed on the morning of Tue, Jan 30, 2018. Ue Vang greeted me as I drove into the service area. I was scheduled for an appointment to have my oil changed on the morning of Tue, Jan 30, 2018. Ue Vang greeted me as I drove into the service area. We briefly discussed why I was there as he took necessary information and quickly examined my Outback. He quickly, but carefully, examined my wipers, lights, tires, and under the hood. Then he checked the wheel alignment. Ue was very professional, thorough, and courteous. He told me what to expect, what would be done, and when I could expect the car to be ready, asked if I had any questions, then directed me to the waiting area. The work was completed within the estimated timeframe. The car had been washed and vacuumed. Ue reviewed the findings of the inspection, asked if I had any questions, then I was on my way. I was very happy and satisfied with this service appointment. Ue was very professional, courteous, and knowledgeable. Felt confident that all service would be completed successfully. More

Customer since 2012 From the purchase of my RDX to obtaining regular maintenance; all has been a good experience. Acura Service is my number 1 choice when it comes to ma From the purchase of my RDX to obtaining regular maintenance; all has been a good experience. Acura Service is my number 1 choice when it comes to maintenance and even that doesn't happen often; perhaps twice a year and I schedule online. Staff are always courteous and friendly and vehicle concerns are addressed in a timely manner. I usually wait in the lobby of the dealership while work is done. Absolutely nothing to complain about! More

Respectful and Helpful Service I scheduled an appointment for an oil change, and was able to arrive about 15 minutes early. They got me in right away. I loved that they offered me I scheduled an appointment for an oil change, and was able to arrive about 15 minutes early. They got me in right away. I loved that they offered me a better coupon than the one I had left at home! Who knew my Costco membership would help at the Subaru dealer?? They did the service I asked for, informed me of other needs my car had (air filter and taillight), and did not push me to have these services done (I informed them my husband could and would do). I felt very respected and valued as a customer. He also told me it was too cold to do a carwash today (not advised, but still told me it was my choice) and offered me the opportunity to come back at a convenient time to get the wash! More

An excellent service center experience! I came in with electrical problems on my 2015 Forester and expected the worst but Dee patiently walked me through exactly what they planned to do and I came in with electrical problems on my 2015 Forester and expected the worst but Dee patiently walked me through exactly what they planned to do and how long it was going to take. Not only did it take significantly less time than expected but the problem was not nearly as severe as I'd feared. Dee explained exactly what work had been done, detailing how the problem was fixed. I've never had such a positive experience in a service shop and Dee definitely represented the dealership in an exemplary way! More

Good to their word Took my 2017 Subaru WRX in for a clicking noise from the engine compartment. They diagnosed it as a throw out bearing on my clutch. Provided me with a Took my 2017 Subaru WRX in for a clicking noise from the engine compartment. They diagnosed it as a throw out bearing on my clutch. Provided me with a loaner car, at no charge, and proceeded to repair the throw out bearing. They were done before the end of the day, which was much faster than I expected. Car repaired under warranty, received my car before days end. Great service all around. More

Battery of Forrester needed updating. Battery was not working. Would not start on a 2 degree night. Brought it in next day day and it needed updates. They were very helpful! Battery was not working. Would not start on a 2 degree night. Brought it in next day day and it needed updates. They were very helpful! More

Great team! I brought my Forrester in for the 45000 mile check. Lucky I did because the rear brakes needed to be replaced. The service personnel were all very cou I brought my Forrester in for the 45000 mile check. Lucky I did because the rear brakes needed to be replaced. The service personnel were all very courteous and efficient as they always are. This is why I will keep coming back. Also the new facility is very nice and state of the art. More