White Bear Acura Subaru - Service Center

Great service! I like this place and trust people there. The service was great. Mr.Burton is very friendly and helpful. I am very satisfied with the service I had th I like this place and trust people there. The service was great. Mr.Burton is very friendly and helpful. I am very satisfied with the service I had there. More

Not taken seriously I brought my Subaru Outback in for an oil change before taking a road trip. I specifically told the service man (I don’t remember who his name) to che I brought my Subaru Outback in for an oil change before taking a road trip. I specifically told the service man (I don’t remember who his name) to check the tires because one tire in particular was losing air frequently. My husband had put air in the tire several times that week. When my vehicle was ready, I asked about the tire, and the attendant didn’t see any notes about the tire. He went to talk to the service man who said they didn’t find anything. I asked to have them check again especially since I was going on a trip and 30 minutes later, they said they didn’t find anything. I asked what else could be causing the leak and was told it was probably the cold air. I didn’t know what else to do so I went home. The next morning was tire was low again, husband added more air, I called the service department again and explained the situation. I was told to come in the next day and they would again check the tire. My husband came with me this time and Ue Vang worked with us. He was very understanding and made sure we were taken care of. They actually found the cause of the leak and repaired it at no cost to me. However I felt that had I been taken seriously the first time, I wouldn’t have had to go back. More

Customer service was great. They were friendly, they Customer service was great. They were friendly, they fixed exactly what they said they was going to fix. I’m satisfied and will recommend them Customer service was great. They were friendly, they fixed exactly what they said they was going to fix. I’m satisfied and will recommend them More

Very professional and friendly I love this location they are always friendly and professional. I trust there work and in a timely manner. I like the comfortable waiting room. I love this location they are always friendly and professional. I trust there work and in a timely manner. I like the comfortable waiting room. More

James was so very exceptional and is very excellent with all aspects of each facet of the experience in servicing my vehicle with Acura wbl all aspects of each facet of the experience in servicing my vehicle with Acura wbl More

Very quick to serve me and to try to save me money and time. This dealership is friendly and professional. The service department tried to make customers comfortable while they wait--and keeps them informed abou This dealership is friendly and professional. The service department tried to make customers comfortable while they wait--and keeps them informed about the progress on their service. More

Disposition of Acura not worth fixing Made the decision process easy for disposing our Acura to charity. Nothing more to say, but find reviews being asked everywhere for everything these Made the decision process easy for disposing our Acura to charity. Nothing more to say, but find reviews being asked everywhere for everything these days makes this tiresome. More

Good, but Please stop using texts and emails to basically beg for all 5s in any review. How about being interested in objective critiques? I usually have no i Please stop using texts and emails to basically beg for all 5s in any review. How about being interested in objective critiques? I usually have no issues with service here and I've purchased 5 Subarus from this dealer, so I obviously like them. But the begging is really irritating. My last service did have some issues, mainly in misinformation from the department. It was a recall situation. When I made the appointment, I asked how long it would take and was told about an hour. When I arrived, I was told it would take about 2 hours. It actually took about 2.5 hours. I had the time on this particular day, but a little more accuracy would be helpful. And stop begging! More

Excellent service and attention to detail I had the opportunity to experience this dealership for an airbag recall. I waited for the service in a pleasant area equipped with beverages, snacks I had the opportunity to experience this dealership for an airbag recall. I waited for the service in a pleasant area equipped with beverages, snacks, etc. Repair was completed in half the estimated time. Thanks!! More