White Bear Acura Subaru - Service Center

Good service but recommend "extra" services that aren't need First off - getting a hold of the service department via the phone is next to impossible. 80% of the time you have to leave a message - and it'll tak First off - getting a hold of the service department via the phone is next to impossible. 80% of the time you have to leave a message - and it'll take 1- 2 days for them to call you back. I took my car into this dealer for the usual "high mileage" maintenance & an oil change. During the service experience, they recommended a new battery and showed me data that my battery was "bad." They informed me the cold crank amps were less than 100. Interestingly, the battery had been replaced less than 10 months prior at the Subaru dealer where I purchased my vehicle. I declined the service to have the battery replaced. When I did my service check out - it just said "bad" on the walk around inspection form and the tech didn't provide the actual reading. I called this dealer on 2 separate occasions asking for the actual data showing my battery was bad and I have yet to receive it (my service appointment was in June). Each time I called the technician that answered said they would "leave a message with your technician to call you back because the information isn't in the system." I called the other Subaru dealer where I purchased my vehicle who said the battery has a 5 year warranty and encouraged me to get the print off of the reading/data so they could submit the warranty and have it replaced for free. In the meantime, I went to Batteries & Bulbs to have it tested and they said it was "great, tested 490 out of 500." I drove 252 miles to the dealership where I purchased my vehicle and where the battery was installed and they said - "ummm, your battery is fine. I wouldn't go back to that dealer." While I haven't had a "bad" experience at White Bear, every time I go - it's a burnt out bulb that was working when I arrived, a dirty filter, tie rod is torn or something needs fixing. I usually have the "expensive" work done elsewhere and just go to this dealer for the basic repairs because the quote they give me is almost double what I can have at an independent shop or even the Subaru dealer where I purchased the vehicle. To top it off, my tires were purchased only 18 months ago from this same dealer (27,000 miles ago) and during this visit they said that I'll need new tires by November - despite the tires being good for 70,000 miles. While I know dealers upsell their products, it seems a bit excessive. I'd recommend basic services, but nothing more. More

squeak in driver seat and oil change oil was changed. I can let you know my review when/if the seat gets fixed. I have had 4 visits to get it fixed and its still not done oil was changed. I can let you know my review when/if the seat gets fixed. I have had 4 visits to get it fixed and its still not done More

Cordial, efficient service. The need for twenty five Cordial, efficient service. The need for twenty five words is a really unnecessary inconvenience. Please consider deleting this superfluous, intrus Cordial, efficient service. The need for twenty five words is a really unnecessary inconvenience. Please consider deleting this superfluous, intrusive, annoying, time wasting, etc. requirement. More

I guess the dealership is fine its the Acura I didsapointed in...trouble from. Day 1 car is a piece of crap .no 1 reason I .bought a Acura Is they never break ..well mine does didsapointed in...trouble from. Day 1 car is a piece of crap .no 1 reason I .bought a Acura Is they never break ..well mine does More