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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,943 Reviews

3,943 Reviews of White Bear Acura Subaru - Service Center

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October 19, 2020

Excellent place to both purchase or lease a Subaru with a fantastic service department. The service department is why I continue to be a loyal customer at White Bear Subaru. Thank-you for your attention to More

by rapetey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Vue, Sales
Oct 24, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words Richard, we really appreciate them. We're glad you've always had a good experience with us and that our team is always able to provide exceptional service. Thank you for your support and we also look forward to working with you in the future.

October 19, 2020

Excellent service and follow up. Got the new transmission installed and on my way within 24 hours. Will continue to use the WhiteBear Subaru service. Thanks. More

by PSHHILL
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that our team was able to install your new transmission and get you back on the road in a timely fashion. Thank you for your support.

October 19, 2020

Excellent service, explained everything ahead of time. The car was finished ahead of time and washed. I was given a print out of what was done and what will be needed in the future. More

by claireg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Buckles
Oct 24, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that they were able to get you back on the road sooner than expected. Thank you for your support.

October 18, 2020

Civic oil change civic washed civic first time excellent I love your service He write to communicate with me We used text message it help a lot More

by Spiritwood3313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julius Bwabye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that you and had good service. Thank you for your support.

October 18, 2020

I had a good experience with the dealership. The purchase was a fairly cut-and-dried situation. Felt fairly safe regarding Covid19--glad everyone was wearing masks. The only negative was that when I went bac More

by KERRYWINDERMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Vander Loop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Medvec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that you felt safe in our facility. Our guest's health and safety have always our top priority and are especially so during these times. Thank you for the information about scheduling with Matt, our team always tries there best to communicate with each other to make sure these kinds of situations don't happen. We hope your salesperson was able to answer your questions and able to teach you about the technology in the car. Thank you for your support and congratulations on your new vehicle.

October 18, 2020

Fantastic experience. Everyone displayed courtesy and concern. It was a complicated deal, but Dee, Chris, and Ahmed patiently resolved every problem. In the end I knew I had been treated fairly and rece More

by paulsonclan@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shafer, Ahmed Deeb
Oct 24, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience and that everyone involved were able to resolve every issue. Thank you for your support and congratulations on your new vehicle.

October 16, 2020

I have had Peng help me previously when bringing my vehicle in to be serviced. He is professional, friendly, and personable. Waiting area is clean and spacious. More

by BarbMJ
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Oct 24, 2020 -

White Bear Acura Subaru responded

We're glad Peng was able to provide a good experience for you and that you liked our waiting area. Thank you for your support.

October 16, 2020

Both the Service Director & the GM were informed that a charge of $100 for replacing a cabin filter that cost $15 & 10 min to replace is just not fair at this time & it is taking advantage of those that n More

by RNHESSTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peng Lee
October 15, 2020

Tires have been leaking since rotation and have left messages with no call back. I've never had a problem before now. Vehicle is a 2019, so there is no reason to have a tire problem yet. More

by bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Sands
Oct 17, 2020 -

White Bear Acura Subaru responded

We're sorry you're having this experience and that your calls aren't being returned. Would you be able to provide your name and phone number in a private response so we can look further into your situation?

October 15, 2020

We really appreciate having a clean car after every service visit. The service tech's are always willing to show you the reason for an expensive repair. Although, once, the radiator support and hood la More

by katzski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

White Bear Acura Subaru responded

We're glad you've always had a good experience with us every time you come in for service. Thank you for the information on the missing radiator support and hood latch. We hope you don't have this problem again in the future. Thank you for your support!

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