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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,965 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,965 Reviews of White Bear Acura Subaru - Service Center
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April 12, 2021
As always, fabulous service at White Bear Acura/Subaru. Thanks to Manager Donovan and his excellent staff. I'll be back for sure! Richard P Satisfied customer in sales and in the service department. Thanks to Manager Donovan and his excellent staff. I'll be back for sure! Richard P Satisfied customer in sales and in the service department. More
by rapetey
Employees Worked With
Jesse Wood
April 11, 2021
Was in for headlight out and to have it replaced—Plastic pieces not tight together like they were before job was done! Both sides off—Also under plastic shield was lose and flopped in wind pieces not tight together like they were before job was done! Both sides off—Also under plastic shield was lose and flopped in wind More
by llillie
Verified CustomerEmployees Worked With
Service agents were good—Work was problem
April 11, 2021
They did a great job. Vehicle drives like new.Had some They did a great job. Vehicle drives like new. Had some suspension, brake, engine gasket, drive axe parts replaced. They did a great job. It drives They did a great job. Vehicle drives like new. Had some suspension, brake, engine gasket, drive axe parts replaced. They did a great job. It drives like the first day I brought her home. Great job White Bear Acura! You have my 100% trust. I have been to numerous shops, with numerous vehicles, and in fact, even this same vehicle. The work completed, was done correct the first time. They even went above and beyond and adjusted/fixed a couple of other things I did not ask for, but I noticed after my own examine of the work. The cost was on the high scope of things, but you pay for what you get. Don't shy out on price for the great value and experts of your vehicle brand. More
by satheemuah
Employees Worked With
Doug Hanson
April 11, 2021
Always friendly and courteous. Enjoyed the prompt response to any questions or concerns. Clean restrooms, showroom and waiting is always a plus for any dealership. response to any questions or concerns. Clean restrooms, showroom and waiting is always a plus for any dealership. More
by BFREY56
April 09, 2021
I might be wrong but I believe the prices are a little spendy , for Senior citizens. Other wise dealership is very modern, with very nice personnel. spendy , for Senior citizens. Other wise dealership is very modern, with very nice personnel. More
by Del
Employees Worked With
Matt Hanson, Jesse Wood
April 08, 2021
Service department Jake was friendly, relaxed in presentation,but more important professional. Review of work to be done and checklist of service easy to understand. Nice car wash! presentation,but more important professional. Review of work to be done and checklist of service easy to understand. Nice car wash! More
by KGAINESGG
Employees Worked With
Jake Buckles, Jesse Wood
April 08, 2021
The Express Service is very convenient due to no appointment necessary. I worked with Jesse, he explained my service thoroughly and was courteous. The shop is spotless, good impression for the deal appointment necessary. I worked with Jesse, he explained my service thoroughly and was courteous. The shop is spotless, good impression for the dealership. More
by Steve T
Employees Worked With
Jesse Wood
April 07, 2021
For the first time I had less than superb experience with White Bear Acura Subaru. And it is kind of another customer's fault. When my car was done, I got a text message telling me so and I went into the are White Bear Acura Subaru. And it is kind of another customer's fault. When my car was done, I got a text message telling me so and I went into the area to get my car. My account rep, Doug, who is normally excellent was doing a great job talking with another customer. She had a lot of questions and he was answering them. But I had to wait till he was done to get my car. Other reps were available to check me out but I had to wait about twenty minutes before one of them did that. The lady had A LOT of questions. So I don't blame anyone. I think we were all waiting for her to be done so Doug could take care of me. I don't know if this is process or training but maybe when one customer is waiting for their rep, another rep could jump in and take care of the waiting customer? Other than that, great repair, fair pricing, car got washed, etc. More
by RichGall
Employees Worked With
Doug Hanson
April 07, 2021
Service was fine for the recall I went in for. I realize its a dealership so maintenance is expensive but when he said they could replace the burned out running lights for $30 each? I can get a 2 pack at au its a dealership so maintenance is expensive but when he said they could replace the burned out running lights for $30 each? I can get a 2 pack at autozone for $6. That's beyond price gouging. More
by Subaru owner
Employees Worked With
Peng Lee
