White Bear Acura Subaru

Art Stanko was very helpful until the deal was complete. Once he got my money he quit responding to my calls and emails. I did not receive the proper paperwork that I needed to complete my registration unti Once he got my money he quit responding to my calls and emails. I did not receive the proper paperwork that I needed to complete my registration until ONE DAY before my temporary registration expired. I took it to the DMV and was told the dealer had not filled it out properly and normally they would not accept it, but the DMV made an exception and let me fill in the information myself. I would have been more understanding about their mistake with the paperwork if they would have just called me back or responded to my emails. In addition to emails, I left Art numerous messages on his work phone and cell phone and he did not return my calls. Several days later I called the receptionist to ask if there is any reason (e.g. illness? travel?) that he was not contacting me. She said no and transferred my call to him immediately. The fact that he quit responding once the sale was complete makes me think he is no different than the stereotypical "slimy" car salesman. I very clearly told him in my messages why this was urgent (registration about to expire and I did not have the paperwork from them to take care of it), yet I was ignored. I will never be back to this dealership. More

The car is beautiful and I am extremely happy with all the service I received at the White Bear Luther dealership. Everyone was helpful, friendly and just plain wonderful. I have not only recommended th the service I received at the White Bear Luther dealership. Everyone was helpful, friendly and just plain wonderful. I have not only recommended this vehicle to my friends, but also this dealership. I never had problems in the eight years I owned my Subaru Legacy and am positive that the same will be true with this Forester. More

I went into White Bear Acura for warranty repair Electrical issue with keyless handle on driver's side on my 2009 Acura TL. I received very quick service and diagnosis of the issue. The Door Handle Electrical issue with keyless handle on driver's side on my 2009 Acura TL. I received very quick service and diagnosis of the issue. The Door Handle is being ordered and a scheduled repair forth coming. More

I just purchased my 7th Outback....obviously I love my Outbacks. Previously I had owned SUVs and wasn't satisfied with the awful mileage and instability. My son moved to Jackson Hole, WY where the Outba Outbacks. Previously I had owned SUVs and wasn't satisfied with the awful mileage and instability. My son moved to Jackson Hole, WY where the Outback is the most popular car sold for obvious reasons...symmetrical all wheel drive, great gas mileage, great stability, reliable, and fun to drive. I feel safe in my Outback!! And what a perk to get the debit for for 5 cents off per gallon of gas at SA. I love the new style and my 6+ foot husband loves the extra leg room. We have a Ford Truck with 200,000 + miles and a gas guzzling Chevy Suburban so our Outback is our main source of transportation. We drive it to FL and ID each year because of the great mileage. Kudos to Tom Thell who has been our numero uno salesperson for all but one of our purchases (we were mis-informed about his leaving the dealership...hmmmm.) Tom doesn't apply the pressure and he's always great to work with. He's also a great teacher...a little amused that after 6 Outbacks that I'm still learning some of the features...I'm good for not only a sale...but a laugh. As for the service department...I haven't had a lot of contact with them but when I have they have always been great. My Subarus haven't needed much more than routine care. We sell our old Subarus to our daughter and she hasn't had much need for the service department either. How do those guys stay busy when these cars are so reliable? We'll be back for another Subie when my daugher wants my car. And a word to Tom...who gets the better deal when you quote us the price our daughter should pay for our old car. I have a feeling you have her best interests in mind...tee hee. More

I have been going to the Acura Servcie Department for years. All of the service individuals are outstanding. Chris Boehlke, Tom Merritt, Keng Yang, Mychal McKittrick and Ken all give OUTSTANDING Custom years. All of the service individuals are outstanding. Chris Boehlke, Tom Merritt, Keng Yang, Mychal McKittrick and Ken all give OUTSTANDING Customer Service. They are resourceful, helpful - They run a great service center and take care of their clients very well. Highly recommend! More

Both were very knowledgeable and could answer all of our questions. They were accommodating and sensitive to our wishes. They did their jobs without being pushy. We got a better deal than we expected beca questions. They were accommodating and sensitive to our wishes. They did their jobs without being pushy. We got a better deal than we expected because Jason was thoroughly familiar with the relationship with our bank. We appreciated the timely manner in which our add-ons and license plates were installed. More

Outstanding service and follow through make White Bear Acura and Subaru a great place to buy a car. Service is great too and the staff goes out of their way to help and make sure things are done well. The Acura and Subaru a great place to buy a car. Service is great too and the staff goes out of their way to help and make sure things are done well. The staff is fast, efficient, and very helpful. I will return to them when I need service on my car. More

We purchased a 2011 Forester from Sam and Jason. While we originally had some miscommunications about what was included and what was not included on the vehicle, I was very impressed with the way that Sam we originally had some miscommunications about what was included and what was not included on the vehicle, I was very impressed with the way that Sam handled the situation and strived to make us happy. I would recommend this dealer. More

Friendly, efficient, honest. Comfortable waiting room and free beverages and pastry. Everyone is professional and pleasant. Repair is done right the first time. They keep you informed on progress of repair free beverages and pastry. Everyone is professional and pleasant. Repair is done right the first time. They keep you informed on progress of repair and cost. Then while paying the bill, my newly washed car is heated and waiting at the door for me. More

Whenever my car has needed service, White Bear Acura has handled it professionally, with as little "pain" as possible. Recently, I needed to have some maintenance and repairs done to my car. The service dep handled it professionally, with as little "pain" as possible. Recently, I needed to have some maintenance and repairs done to my car. The service department checked me in & I was able to drive off with a loaner within 15 minutes. As Ken, the service manager said, "we want to make your life the least disruptive as possible" How's that for trying to make the dreaded car repair situation "painless"? Any questions I had, Ken patiently answered & explained in further detail. He always kept me in the loop. A comment on the word choice to describe PRICE. Can anyone honestly say that ANY price is "excellent"? I would say that the price was very competitive for dealership. I may have paid a little more than going to some garage, but I NEVER would have had the service & confidence that everything was done right. AND I know that if, by chance something wasn't right after they fixed it, they would take it in again & make it right. My car is driving like a new car....I'm very happy & satisfied. All of the people at White Bear Acura are real pros, from the clean & organized check-in area, to paying the bill in the accounting department. More