White Bear Acura Subaru

I started shopping for a new Subaru Legacy at a dealer other than White Bear Subaru. I was not satisfied with the deal nor was I impressed with the customer service. I am extremely satisfied with the deal other than White Bear Subaru. I was not satisfied with the deal nor was I impressed with the customer service. I am extremely satisfied with the deal and customer service I received at White Bear Subaru. Matt was easy to work with and efficient. The closing was a breeze with Mike. I would highly recommend you skip the other dealers and go to White Bear first. This was the easiest car buying experience I've ever had! More

What a great buying experience. This was my first time buying a car and they helped me through the process. I left the dealership feeling empowered and ready to drive my new car. The men I worked with we' buying a car and they helped me through the process. I left the dealership feeling empowered and ready to drive my new car. The men I worked with we're very helpful, carefully explained all the details and never pressured me. Next time I need a car, I'm going back to white bear Subaru! More

We traded our Subaru for a new one (our third) and were very pleased with the way Sam handled us, as customers. He is very friendly and non-pushy. A nice way to do business! very pleased with the way Sam handled us, as customers. He is very friendly and non-pushy. A nice way to do business! More

Tom in new car sales was both helpful and knowlegeable. He did not pressure me to purchase before I was ready, but when the time was right, came in on his day off to help complete the transaction. I was v He did not pressure me to purchase before I was ready, but when the time was right, came in on his day off to help complete the transaction. I was very satisfied overall with both the pre/post sale experience. More

I was promptly given a next day appointment. I was told that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to rep that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to replace the air filter. The person at the service desk was courteous and efficient. More

My appointment was at 2:00 for an oil change and I did not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A group of employees (2 guys and a gal) were screwing around looking at jokes on their phones while I was standing there waiting to be helped. Thought that was a inappropriate in front of customers. Other than that everyone was very professional and nice. Would highly recommend White Bear Acrua. More

The people at White Bear Subaru from first date of purchase to this current service have been compassionate because of my hospice situation and quick to help. purchase to this current service have been compassionate because of my hospice situation and quick to help. More

Great dealership! No pressure, just very helpful and patient team members! Tom answered all my questions, answered my calls or returned my calls quickly and was just so great about explaining everythi patient team members! Tom answered all my questions, answered my calls or returned my calls quickly and was just so great about explaining everything to us. Will definitely buy from them again! More

This is by far the most unpleasant experience I've had in my car search, considering that my correspondence was limited to emails. I made initial contact with this dealership via an online inquiry. I later d my car search, considering that my correspondence was limited to emails. I made initial contact with this dealership via an online inquiry. I later dropped in for a quick test drive without any commitment to a particular sales person. I never met Samantha Borreson, but exchanged a series of emails. Nearly every correspondence was unpleasant or ineffective: aside from a pretty shocking level of general rudeness and lack of respect (and poor grammar), she failed to answer the simplest questions in one email, requiring multiple back and forth emails—a total waste of my time. When I had to check up on an unanswered question, her short response was, "I already replied to that email," without reiterating her (supposed) response. She also noted that the car I had inquired about had sold already—indicating that basically, who cares about my question. A normal sales person would have understood that my question would have been applicable to any purchase from this dealership, but clearly, she didn't. This whole experience was awful enough that I was determined to move onto a different sales person should I actually end up buying something from this place; she most certainly doesn't deserve a commission from anything I buy. In discussing more competitively priced cars I found elsewhere, she simply said that she didn't find any in *her* search, and signed off with a dismissive, "good luck." (I'm not sure what her searching skills are, but a quick Googling yielded several.) This dealership also deluges you with an onslaught of form mail emails once you make an online inquiry. Unless you manually unsubscribe, you will continue to receive these long and pushy "call me now!" type messages even while corresponding about a specific vehicle. It's not only confusing, but also shows the total lack of respect for your time. Their explanation was that it's all just sent out on some lazy spam timer, so I should go through the trouble of unsubscribing if I want. More

Our experience with White Bear Acura-Subaru started with test-driving a car while the salesman made repeated pushy attempts to "not leave without a car today" when we were clearly still shopping. I thought test-driving a car while the salesman made repeated pushy attempts to "not leave without a car today" when we were clearly still shopping. I thought I'd give them another try when I spotted another vehicle I was interested in, and after a back and forth through email and repeatedly being told new dates that the car would be ready, I finally got to the date that the car was supposed to be ready to test drive and was told that the manager had sold it to a buddy of his, instead. This place is pushy, dishonest, and living in a previous era of dealerships that don't value customer service. Stay far away from this dealer. More