White Bear Acura Subaru

Working with Henry on the purchase of my new Outback was wonderful--low pressure, informative, & friendly. Karl did a nice job explaining financing and working with my preferences. I encountered one minor wonderful--low pressure, informative, & friendly. Karl did a nice job explaining financing and working with my preferences. I encountered one minor issue, but Henry has already addressed it in his follow-up phone call. Thanks! More

I had purchased a TL in 2002 and was familiar with the dealership. I was looking at the 2011 TSX and there were not that many available. John and Tim took extra time to try to find the color I was lookin dealership. I was looking at the 2011 TSX and there were not that many available. John and Tim took extra time to try to find the color I was looking for in the region without the tech package. I kept in contact with John by e-mail and I eventually was able to purchase a grey metallic with black interior. Very satisfied with how I was treated. No pressure and very helpful. I've had the TSX for a week and I'm very happy with the car and the buying experience at White Bear Acura. More

I Saw this 05 Acura TSX on the market at cars.com. I immediately emailed White Bear Acura which I received a returned email. I spoke to sales by the name of Mark. He was very professional by the way he immediately emailed White Bear Acura which I received a returned email. I spoke to sales by the name of Mark. He was very professional by the way he talk to me as i am not very professional so he spoke to me in a manner of my type of talk. I believe this has to do with what helps a dealership is by knowing how to present yourself to different type of people who have different background such as those who are lower class and upper class. Do not treat lower class people with disrespect and those who look like they don't have money with the disrespect, as they are those who you need to get to know first, because they can be a rewarding customer who will make your day. Although, Mike (finance) was great at respecting us and finding us the best finance rate and it made my day by him offering me things other Luther dealers didn't. I strongly suggest working with mike on finding a great rate for financing. The team of two worked well together and help me with making the car affordable and it was great. Myself, is an auto tech, so i knew what i was looking at. They are two individuals who i would definitely work with again. Mark works hard at trying to get you everything you request in minutes. He will be a honest sales rep to rely on. (not like others who say its been here for 1 week when really has been in the market and lot for over a month) Although, i looked for cars before in White bear Acura and experience many wrong disrespectful sales rep. (which i didn't see them this time) I then saw Brad who i met once while fishing. He remembered me. (face) These two are one of those who really understand peoples situation of financial and really tries hard to help. would do business again. Guarantee More

I had a problem with my key fob on my 2007 Acura MDX. I felt the battery was dead and did not want to replace it myself. I did make a couple of trips to this dealer when the remote lock malfunctioned afte felt the battery was dead and did not want to replace it myself. I did make a couple of trips to this dealer when the remote lock malfunctioned after the new battery. They told me up front the time period for the warranty on this key had expired. However, since the vehicle has only 10,000 miles on it, Chris thought it was worth a call to Acura to see if they would do a "courtesy" replacement. Thanks to Chris and Acura, I drove away with a new key fob for no charge (normally $350). There was no confrontation or no hassle. Why wouldn't I be happy? Tom Shelton More

This service center employs personnel who are calm, professional, friendly, organized, on time, and very polite. The facility is clean and professional. They do good work. I have serviced my Subaru the professional, friendly, organized, on time, and very polite. The facility is clean and professional. They do good work. I have serviced my Subaru there, no matter which dealership it was purchased from (I have owned 5 in succession) for many years and do not intend to go anywhere else. More

Worth the 300 mile trip for oil change. Excellant service! The service is always fast and the personel is very friendly. Will be back for the next oil change. service! The service is always fast and the personel is very friendly. Will be back for the next oil change. More

My wife bought a 2003 Subaru Forester and it is still running strong. We have had it serviced many times at Luther White Bear Acura and the work quality and customer service have always been outstanding running strong. We have had it serviced many times at Luther White Bear Acura and the work quality and customer service have always been outstanding. This is the reason I was looking to replace a 2009 Toyota Matrix with a larger, all wheel drive 2011 Subaru Forester from Luther White Bear Acura, Subaru. Salesperson Art Stanko found a Forester with the accessories I wanted at a reasonable price and Business Manager Anthony Mohlin handled the paperwork efficiently. I bought license plates up front so I wouldn't call attention to my new car with a temporary registration permit stuck in the rear window. When I picked up my new car, Art had included a rear cargo mat which is an option on all the new Subaru's these days. I was pleased with this surprise. Art also took a good deal of time with me to review important parts of the User's Manual and use of the "chip" keys. He also sat in the running car with me to instruct me on use of the audio equipment, security system, heat and air conditioner controls, lights, seat belts, moonroof etc. All-in-all my buying experience at Luther White Bear Acura Subaru was very pleasant and very low-key. More

Very friendly and helpful. Job & cost quoted was the job and cost done. Cashier was considerably more friendly (mad a purchase twice) than I have found at other dealerships, in particular a Toyota deal job and cost done. Cashier was considerably more friendly (mad a purchase twice) than I have found at other dealerships, in particular a Toyota dealer. Comfortable and neat waiting area. Cofee and rolls supplied. More

After shopping around for a dealership that would meet my expectations, I decided to give my business to White Bear Subaru. The staff was excellent to work with and very knowledgeable when it came to their p expectations, I decided to give my business to White Bear Subaru. The staff was excellent to work with and very knowledgeable when it came to their product lines. The dealership was willing to offer me a fair price for my trade-in and on the new Subaru Outback I purchased. I have owned Subaru's in the past and I have to say the new Subaru Outbacks are incredible...BUY ONE! If you are in the market for a new Subaru I would not hesitate to recommend White Bear Subaru. More

Art Stanko was very helpful until the deal was complete. Once he got my money he quit responding to my calls and emails. I did not receive the proper paperwork that I needed to complete my registration unti Once he got my money he quit responding to my calls and emails. I did not receive the proper paperwork that I needed to complete my registration until ONE DAY before my temporary registration expired. I took it to the DMV and was told the dealer had not filled it out properly and normally they would not accept it, but the DMV made an exception and let me fill in the information myself. I would have been more understanding about their mistake with the paperwork if they would have just called me back or responded to my emails. In addition to emails, I left Art numerous messages on his work phone and cell phone and he did not return my calls. Several days later I called the receptionist to ask if there is any reason (e.g. illness? travel?) that he was not contacting me. She said no and transferred my call to him immediately. The fact that he quit responding once the sale was complete makes me think he is no different than the stereotypical "slimy" car salesman. I very clearly told him in my messages why this was urgent (registration about to expire and I did not have the paperwork from them to take care of it), yet I was ignored. I will never be back to this dealership. More