White Bear Acura Subaru

Happy with purchase! Scott Sprecher is a very kind professional. I am very appreciative of his help/knowledge/patience while buying my 2016 Subaru Limited. Thank you, Sco Scott Sprecher is a very kind professional. I am very appreciative of his help/knowledge/patience while buying my 2016 Subaru Limited. Thank you, Scott! More

Find Greg Rutt !!! Greg and John are the best and made the TLX buying experience excellent!!! The two took all the time to patiently educate my wife and I on the car an Greg and John are the best and made the TLX buying experience excellent!!! The two took all the time to patiently educate my wife and I on the car and all the features. The Tech pacakage has a lot of things to learn use!!! More

Scam Artists!! The worst experience I have ever had at a dealership. Went in looking to lease a TLX with a trade in. I asked them to draft up the paperwork and see w The worst experience I have ever had at a dealership. Went in looking to lease a TLX with a trade in. I asked them to draft up the paperwork and see where they landed. They came back with a cap cost of the vehicle $2k higher than the other local dealership. I told them that and they brought it down under what the other dealer had. HOWEVER, they used a popular sales scamming technique and made it seem like a good deal when they just moved that money to other buckets of the lease deal. They also told me that they would give me $4000 trade in and then later on reduced it to $3000 because they had to move the money around to make it work. When I called the sales guy, Greg, out on it the sales manager named Tim came out and got confrontational and very rude in front of all of their other customers. At the end of the day, they thought they could take me to the cleaners on this deal but I know how leases work and I know the scams that dealers try to pull. I wonder how many other customers they are taking advantage of using this "4 square method"? I recommend that you DO NOT give White Bear Acura your business and go else where. Read the other similar reviews as well. Also, anytime you a buying a car make sure that you bring someone with you that knows how to negotiate and knows what to look for. It could end up saving your thousands. More

Great Service Experience I had my vehicle in for service to have several maintenance services performed. Everyone was very nice from the moment I pulled into the dealership th I had my vehicle in for service to have several maintenance services performed. Everyone was very nice from the moment I pulled into the dealership through the follow up on what they found during the inspection. I will continue to take all of my service needs to them. More

Aaron Smith folks!!! Aaron Smith. That's all I can say. My wife and I decided to make one last stop before heading home after a long day of car shopping so we stopped by W Aaron Smith. That's all I can say. My wife and I decided to make one last stop before heading home after a long day of car shopping so we stopped by White Bear Acura. While looking at one of the new MDXs, I caught Aaron approaching us. Right off the bat, he was friendly, authentic, and very willing to help answer my questions and show me whatever I was interseted in. Aaron showed us a car that didn't necessarily meet my specifics and in the middle of the test drive, Aaron knew I wasn't in love with the car. He simply asked to go back to the dealer to see what else he could find for us. Aaron didn't push anything on us - which was awesome. We even spoke to a new car sales guy, who must have misunderstood because I knew exactly what I had test drove earlier in the day - long story, but this review is about Aaron. Before we left the office, Aaron considered locating the exact car I wanted and even sought out his manager whether they could get the car for us. Over the next couple of days, Aaron stayed in touch, followed up when he said he would, and always remained profressional, sincere, and understanding. Although we did not buy a car from Aaron and from this dealership, I would not hesitate to reach out to Aaron if and when we're looking for another vehicle. - whichever dealership he may be working for. More

Great service department I brought my mom's car in for service. The car had not been serviced for a long time. The service department did a full inspection of the car and to I brought my mom's car in for service. The car had not been serviced for a long time. The service department did a full inspection of the car and took great care of me by telling me what work I needed completed right away and what could wait. Great sThanks for your integrity. Great service and price. More

vehicle purchase made easy i recently purchased a used vehicle from Landon from white bear Acura. The vehicle itself was in great condition, but even the few minor flaws were fi i recently purchased a used vehicle from Landon from white bear Acura. The vehicle itself was in great condition, but even the few minor flaws were fixed prior to taking delivery of the car. Landon was great -no pressure salesperson and had the car ready for me to test drive on arrival. After walking through everything I decided to purchase the vehicle and then worked with Chang, one of the finance advisors. Chang was able to get me a great deal and was very informative and helpful with the finance process as well. I could definitely see myself coming back to this dealer to purchase a vehicle in the future and would recommend white bear Acura Subaru to anybody looking to buy a vehicle with as much ease as possible. Thanks again. More

Landon was easy to work with and made the buying easy I initially stopped at the used side of the dealership after making an internet inquiry about test driving a used Hybrid Sonata they had on the lot. I I initially stopped at the used side of the dealership after making an internet inquiry about test driving a used Hybrid Sonata they had on the lot. I received emails from Landon Medvec and stopped in at a time to test drive the car. Landon was really easy going and helpful in letting me test drive that car as well as two others at the time. None of the cars he had initially worked out. I mentioned that I was interested in the Subaru Legacy and was most interested in the latest 2015 model due to the improvements from the previous model year. He was able to refer me to the new car side as he was initially unable to help me with this. I held back in making a decision on a car because I really wanted the discount of a newer used car. When Landon had a used 2015 come in he emailed me right away as he had remembered it was what I was looking for. We worked out a price and I agreed to buy the car. I had bank financing but Landon was able to get me a better deal through the finance department at the dealer. I gave him the information ahead of time and when it came time to sign the paperwork, we were able to get in and out quickly. There was no pressure to buy anything additional. Landon made sure we were able to get into the office of a finance guy quickly by checking around for an available person vs waiting for the original guy. He was very easy to talk with and upfront. More

Incorrect repair for front wheel noise Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was caused from the calipers and brake mechanism needing lubrication. I went there for an oil change on April 6th 2015. I told Jordan Sprandel (manager?) to go ahead and fix the front wheel noise problem. He did. He "replaced a pin in the caliper" so he claimed. It still makes the noise. Of course they charged me about a hundred dollars. Out of frustration, I took my car to a Certified Mechanic. He checked out the entire wheel assembly and said the problem was not the caliper or anything else in the assembly. It was the tire. Now, why couldn't the mechanics at this dealership do the same thing? Oh, that's right, no money in that. I sent an e-mail to Mr. Sprandel regarding this. Never heard back. More

OK place to buy but horrible service department I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answe I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answered all my questions. However, once you get to the service department, people are not nice. The wait times are quite long. It's nice that they have a lounge with drinks and cookies, but that doesn't mean I want to wait 90 minutes for an oil change. They have refused to look at a flashing warning light - told me to ignore it. The fuel efficiency has dropped 30% - they told me it happens. The brakes squeak - they said it's because of winter. Saturday the service guy was so hostile he scared my daughter. Never going back. More