White Bear Acura Subaru

I stopped in to Luther/White Bear Acura Subaru when comparing SUV vehicles in the White Bear Lake, MN area. Henry Thomas was the Sales Specialist that helped me that day. His knowledge and "love" for S comparing SUV vehicles in the White Bear Lake, MN area. Henry Thomas was the Sales Specialist that helped me that day. His knowledge and "love" for Subaru's convinced me to eliminate the others which included the Mazda CX-5 that I had been leaning towards. I have previously owned 4 Mazda's so naturally figured I could find another one to meet my wants and needs. After the fun and informative conversation along with a test drive with Henry, I was convinced that the Subaru Outback was the vehicle for me. There was no comparable! The hardest part was deciding on a color. Henry's comment that "my favorite color was his favorite color" made me realize it was "all about me" :) I give Henry's customer service skills an A+. He never pressured me at all but gave me all the information I needed to make my decision. He also took the time to find out about my interests and lifestyle so he could point out features in the Outback that matched. I visited the dealership lot (I admit several times) over the next couple of months looking at the color choices. When I came back to buy my Subaru, I was even more impressed. This time, by the dealership. They met my needs on all counts and explained the next steps and future servicing requirements and how they would be there for me in the future. They took the time to not only sell me a car, but build a relationship. Business Manager, Karl Gunderson handled the financial side efficiently and professionally. The Sales Manager, Sam Shouman even introduced himself and thanked me. I felt like a queen! Need I say more? More

I brought my car in to be looked at AGAIN. They worked on my car for over a week and replaced quite a few parts but never fixed the problem. I brought it back and they said it was a wheel bearing and told me my car for over a week and replaced quite a few parts but never fixed the problem. I brought it back and they said it was a wheel bearing and told me it would be okay and they would not want to have me pay to fix it yet!! There is no charge it's under warranty!!! Also Sean actually asked me if my 2011 Subaru was AWD!!!!...yes he did. More

It's apparent with every visit to the service department that the staff wants to make my experience positive. In this case when I took my MDX in for a routine oil change and brake inspection I wasn't prepa that the staff wants to make my experience positive. In this case when I took my MDX in for a routine oil change and brake inspection I wasn't prepared for the Service Advisor to point out a chip in my windshield and his suggestion to have it fixed the same day. He (and staff) took over with the process of contacting my Insurance Co. and getting the claim approved for the new windshield. He located a courtesy car for me to use so I wouldn't have to sit and wait at the dealership and I was able to be on my way within 1/2 hr! This is just an example of how my husband or I am treated with every visit. More

Was treated as if I was only customer. While I waited for my car to be repaired/maintenance the White Beat Acura dealership gave me a loaner 2012 MDX to use for no charge. Simply amazing! When I couldn for my car to be repaired/maintenance the White Beat Acura dealership gave me a loaner 2012 MDX to use for no charge. Simply amazing! When I couldn't get in to pick up my car until several days later, they were fine with it. Car always is returned with a wash. Have never had any problems with their service and I'm so glad I bought my car from them many years ago. My next vehicle will be from them as well. Would recommend them to anybody. Special thanks to Reed for taking such good care of me from the moment I walked in the service door. More

Henry was very helpful helping me decide which car to buy. I was very lucky to get the first CrossTrek that was elivered in th TwinCity. He also was very helpful and patient with going over the contro buy. I was very lucky to get the first CrossTrek that was elivered in th TwinCity. He also was very helpful and patient with going over the controls etc. More

Accurate estimates Service advisers were not hurried Accurate estimates Service advisers were not hurried answering questions Prompt check-in Appreciated home drop off service Service done promptly Accurate estimates Service advisers were not hurried answering questions Prompt check-in Appreciated home drop off service Service done promptly Excellent explanation of final invoice More

Very easy to make appointments online, however, you usually need to do this in advance as they fill up quickly. Staff is extremely friendly. Nice clean waiting room and it even has a TV and toys for ki usually need to do this in advance as they fill up quickly. Staff is extremely friendly. Nice clean waiting room and it even has a TV and toys for kids. I am always treated as a valued customer and they are right on with their estimates for cost and time. Though I don't like taking my car in for service, White Bear Acura is a great dealership with quality service and workers. More

I brought my car in for service check on the engine and to replace a bad speaker. received a call that after the diagnostic check on the engine was fine and the speaker was replaced, which was under warra to replace a bad speaker. received a call that after the diagnostic check on the engine was fine and the speaker was replaced, which was under warranty. Great experience. Professioanl service techs. More

Great dealership. Looking forward to working with them in the future on my next new car purchase--Art is just tremendous to work with. Also use them for all maintenance on my Subaru vehicles and they're in the future on my next new car purchase--Art is just tremendous to work with. Also use them for all maintenance on my Subaru vehicles and they're great. More

White Bear Acura is willing to go the extra mile to ensure that their clients are pleased. I have had issues, but it is because of those issues that I have been able to determine that the service pers ensure that their clients are pleased. I have had issues, but it is because of those issues that I have been able to determine that the service personnel and General Manager Dan Moen are trustworthy, respectful professionals who know what they are doing and run a quality establishment. I recommend this dealer and the Acura brand. More