White Bear Acura Subaru

Incorrect repair for front wheel noise Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was caused from the calipers and brake mechanism needing lubrication. I went there for an oil change on April 6th 2015. I told Jordan Sprandel (manager?) to go ahead and fix the front wheel noise problem. He did. He "replaced a pin in the caliper" so he claimed. It still makes the noise. Of course they charged me about a hundred dollars. Out of frustration, I took my car to a Certified Mechanic. He checked out the entire wheel assembly and said the problem was not the caliper or anything else in the assembly. It was the tire. Now, why couldn't the mechanics at this dealership do the same thing? Oh, that's right, no money in that. I sent an e-mail to Mr. Sprandel regarding this. Never heard back. More

OK place to buy but horrible service department I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answe I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answered all my questions. However, once you get to the service department, people are not nice. The wait times are quite long. It's nice that they have a lounge with drinks and cookies, but that doesn't mean I want to wait 90 minutes for an oil change. They have refused to look at a flashing warning light - told me to ignore it. The fuel efficiency has dropped 30% - they told me it happens. The brakes squeak - they said it's because of winter. Saturday the service guy was so hostile he scared my daughter. Never going back. More

They lost a costumer I had a full inspection done here and after a confirmation call of what was recommended to be repaired (I refused to repair for it was minor), I was t I had a full inspection done here and after a confirmation call of what was recommended to be repaired (I refused to repair for it was minor), I was told they would call me back to pick up my car. I waited for 6 hours to just pick up my car when nothing was repaired. When I called, I kept getting placed on hold and automatically disconnected. Overall I really just needed to know if my car was ready for pick up. I kept calling back to know the status of my car and was given rude remarks. I would not return to get any services here done. I still ended up paying $135. More

They Saw Me Coming I bought a 2007 Buick Lacrosse 1/13. To date I have had to invest approx $1,500.00 in repairs an am looking at another $800.00 - $900.00 in brake rep I bought a 2007 Buick Lacrosse 1/13. To date I have had to invest approx $1,500.00 in repairs an am looking at another $800.00 - $900.00 in brake repair. The whole purpose of buying this car was reliability. Also since I bought the car there have been alot of body imperfections appearing. They did however offer me a generous 30 day warranty!! What a load of CRAP!! More

I brought my legacy for oil change and check for engine rattle noise, they took my car in less than 10 minute, one service person came to me and told me they found the problem on my car it was a bad belt t rattle noise, they took my car in less than 10 minute, one service person came to me and told me they found the problem on my car it was a bad belt that need to be replaced so I gave them the ok. After an hour the vehicle was done and they charged me $156.00 including oil change. I walked out and start the engine and the noise from the engine still there, I circle the car back inside the garage and told them that they didn't really fix my car correct, they recheck the vehicle and told me that it was something els and it will cost me $2,800 this time. I told them how come they didn't tell me that at the beginning? All they told me was sorry and sorry again. We'll... I just want to let's all the people out there to know that this is not a good place to go fix your car. More

Purchased my 2010 TSX and had an appointment for an Acura made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes an made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes and tells me that since his techs don't normally put these on it's gonna take more time. I reminded him that it's plastic bumper pieces and not anentire engine rebuild. I paid about $1k in labor fees for what it seems techs and an advisor that didn't seem competent in his guys yet they're all master techs and fully certified. Though the parts were not stock, they're sold by acura and they're bumper and side skirt replacements. After an attempt to rebound from the comment he made, he literally told me he was done talking to me and walked away from me, which made me super angry. Service manager finally talked to me and he was no help at all either, told me he'd check on it right away and get back to me, but sends some chick to come tell me it'll be done the next morning and offers me a loaner, 5hrs later! ! For certified work, they seemed un confident and esp super rude, I've only had the car for about 1wk. Contemplating on returning the darn thing and pick up another one from elsewhere. Acura or that dealership needs to re look at their employees period! !! More

Mike was great. He met us with a warm greeting, and was very knowledgeable about the Outback we were considering purchasing. We bought the Outback and really, really like it. Our highway mileage, at 60 very knowledgeable about the Outback we were considering purchasing. We bought the Outback and really, really like it. Our highway mileage, at 60 miles an hour, is almost 32 MPG. The local combined is about 26 MPG. When we are ready to buy another car we will look to Mike Akright. Thanks Mike More

Henry treated us very well. He was not pushy and answered all of our questions professionally. Both Henry and Karl stayed late to finish all the paper work. The next morning (Saturday) when we cam answered all of our questions professionally. Both Henry and Karl stayed late to finish all the paper work. The next morning (Saturday) when we came to pick up the car, it was all cleaned, prepped and ready with the plates on. Some young man had come in early to get the car ready! More

This is by far the best car purchasing experience I have ever had. Sam greeted us very warmly, found out what we were thinking and looking for, and handed us off to Mike, who is an awesome salesman. And by ever had. Sam greeted us very warmly, found out what we were thinking and looking for, and handed us off to Mike, who is an awesome salesman. And by that, I mean he wasn't pushy, listened to our wants and needs, and was efficient about trying to help us find what we wanted. Before we knew it, we were on a test drive, and even though I had planned to go to 2 other dealerships to test drive other cars, I knew that the Legacy was what I wanted. We have sketchy credit due to a foreclosure a couple of years ago, and had doubts about our ability to obtain a loan. This didn't slow Mike, and subsequently Chris (finance) down at all, or diminish the level of service they gave us. Their mission was our satisfaction, and they (and other staff members) saw to our comfort during the time we had to wait for credit approval. When we got approved, and the payment was within our budget, I was shocked and thrilled. Chris was right there with us. He has a wonderful sense of humor and doesn't come off like most "finance guys" who are usually hidden away in an office somewhere "playing God", so to speak in regard to whether you get a car or not. Very personal experience. In the same breath, Mike wasn't the stereotypical "car salesman", trying to push the customer into something they either couldn't afford or a second choice they didn't want. I was also surprised at the efficiency of the whole process- despite not having the title for the vehicle we were trading in, we left in less than two hours with our brand new car. So happy!! Oh, and Sam is an awesome guy- Mr. Personality- gave me a big hug when the deal was done. :-D Overall, I would recommend to anyone I know who is shopping for a car to go to White Bear Acura Subaru. This is our family's second Subaru- wonderful vehicles- and their service is beyond compare. Probably why they are still in business today- having survived when a lot of big dealerships closed in the past few years due to the poor economy. Our son is looking to trade his Outback in for a new one in the next year or so, and he will be going there when the time comes. More

Friendly and helpful. Prompt in responding about the car price quote. And is friendly & informative in the auto financing policy or procedure. Fast in plate preparation. price quote. And is friendly & informative in the auto financing policy or procedure. Fast in plate preparation. More