White Bear Acura Subaru

Competent, thorough, pleasant Besides the usual care and professionalism here, I'd also have to say that the customer waiting area is the most thoughtfully designed and maintained Besides the usual care and professionalism here, I'd also have to say that the customer waiting area is the most thoughtfully designed and maintained I've ever seen. More

Thorough, Competent, Engaged, Trustworthy I scheduled an appointment online to have 4 new tires installed and an all-wheel alignment performed on my outback. Greg Nichols had provided me with I scheduled an appointment online to have 4 new tires installed and an all-wheel alignment performed on my outback. Greg Nichols had provided me with detailed estimates for three brands of tires I was interested in, on my previous visit. I added a note to the online appointment stating which brand/model I had decided on and wanted installed. Greg was courteous and professional, focused and engaged when I arrived. The tires had been ordered, and he had checked to see that they arrived before my appointment. He went over the estimate of charges, verified the work to be done, listened to my questions and made sure I understood his answers before proceeding. After the work was completed, and the car washed and vacuumed, he reviewed the details of what was done and verified I was satisfied. Greg is a prime example of why my last three vehicles have been Subaru’s purchased from and serviced at White Bear Subaru (15 years). I’ve always had complete confidence in the service advisors and the people working behind the scenes-never had a complaint against White Bear Subaru. More

best customer service I had my outback checked for its 6month routine maintenance. Ue Vang (from service) assisted us in the best possible way and during the last minute, I I had my outback checked for its 6month routine maintenance. Ue Vang (from service) assisted us in the best possible way and during the last minute, I wanted to install a remote engine starter kit. He coordinated my request and was very accomodating in showing me how to use it. Will be coming back for the next car service. The dealership’s waiting area was so cozy and offered sumptuous snacks. - Mayette Del Carmen More

quick, responsive and very helpful to meet my needs The staff accepted my car immediately when I brought it in on a Saturday. The engine light was on along with other multiple warning lights. He quickly The staff accepted my car immediately when I brought it in on a Saturday. The engine light was on along with other multiple warning lights. He quickly met my needs by notifying me the diagnostic team would only be available on Monday and they would issue me a loaner car. This was an extremely quick and fluid process by the staff. They were excellent with their customer service. My vehicle was reviewed on Monday. They diagnosed the problem and called me immediately. They notified me that it was covered under warranty. I receive the car back on that Monday. Every facet of this process was done quickly, smoothly, efficiently and highly effective to meet my needs. Thank you very much. My service rep is not listed. I think his name was spelled Ouwe.. More

Great Service Center, Excellent Customer Service We brought our 2013 Outback in for a recurring Engine Light issue that another shop had diagnosed (correctly) but had failed to fix. After verifying We brought our 2013 Outback in for a recurring Engine Light issue that another shop had diagnosed (correctly) but had failed to fix. After verifying that the diagnosis we received before was accurate, the Subaru Service Center rep (Greg Nichols) worked with us to figure out the best plan for fixing things while keeping in mind the cost and time involved. The parts arrived quickly and the repairs were completed a day later. Our Outback is back to its old self and we couldn't be happier with the service. More

Needing extra key made Nena Larson took care of us with professionalism and enthusiasm. Thank you! We also appreciate the spacious and clean waiting area with comfy couc Nena Larson took care of us with professionalism and enthusiasm. Thank you! We also appreciate the spacious and clean waiting area with comfy couches and plenty of snacks. More

Battery problem with my 2015 Outback While out of town at my cabin last week, my 2015- 2.5- Outback would not start and I had to put a charger on it-this has happened several times in th While out of town at my cabin last week, my 2015- 2.5- Outback would not start and I had to put a charger on it-this has happened several times in the three years I have had the car. W/O an appointment, I drove to the dealer and a service man took immediate care of me. He wrote up a WO and asked me to wait approx. 1 hour. The fix took less then an hour and I was on my way. Very professional! Service and waiting areas were sparkling clean, and the coffee and snack selection was great. I was very pleased with the service, and as this is my 4th Outback w/o any electrical problems, I inquired about the "fix". Apparently, there was a computer software issue which was re-programmed so as to put more amps into the charging system. Remains to be seen, if the problem repeats itself. No problem so far. The service was great and very friendly as well. More

Outback with a rattle Dee and I took my 2018 Outback for a ride so he could hear the rattle. Signed the paperwork and a half hour latter I was heading home. The tech that w Dee and I took my 2018 Outback for a ride so he could hear the rattle. Signed the paperwork and a half hour latter I was heading home. The tech that worked on the car did a great job. No rattle and I will be back. More

Always dependable service. I was pleased with the quality of service once again. This dealership has always maintained the highest degree standards in terms of courtesy and qual I was pleased with the quality of service once again. This dealership has always maintained the highest degree standards in terms of courtesy and quality. They were also able to get me in exactly when I requested. More