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White Bear Acura Subaru
Vadnais Heights, MN
7,039 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,039 reviews
July 13, 2018
Pleasant experience! Very, very hot day, about six autos ahead of me, running about 20 minutes late for my service appointment, immediately thought 'this is going to be a Very, very hot day, about six autos ahead of me, running about 20 minutes late for my service appointment, immediately thought 'this is going to be a long afternoon' I was told within minutes a tech would there here shortly, and he was. Ue Vang took down info, reviewed service to be performed, and looked over my coupons for the best rate. Enjoyed the atmosphere of the customer waiting area, a snack and beverage, looked at a book of subaru accessories. Using the wireless, reviewed emails. Next thing I know car is ready to go, even the rubber floor mats were clean! More
by D Ann
Verified CustomerEmployees Worked With
July 13, 2018
Great communication Our service advisor Jordan communicated with us very well. He kept us informed and worked with us to make things go smoothly. Very courteous! Thank y Our service advisor Jordan communicated with us very well. He kept us informed and worked with us to make things go smoothly. Very courteous! Thank you! More
by CMWAHLIN
Employees Worked With
Jordan Sprandel
July 13, 2018
Noisy car sounds I took my Suburu Forester in on a Saturday morning due to a rattling noise that had just started that morning. They were not able to diagnose the prob I took my Suburu Forester in on a Saturday morning due to a rattling noise that had just started that morning. They were not able to diagnose the problem that morning but gave me a loaner to use until they could check it out on Monday. It turned out to be a simple fix and I was back in Monday evening to pick my car up. These associates are so friendly and accommodating every time I go in for something, I can't say enough how much I appreciate the customer service I receive at this dealership! Thank you for all that you do! More
by maryMc
Employees Worked With
Other Employees :
The evening receptionist in the sales area ( sorry didn't get her name) very nice as well, Matt Hanson
July 12, 2018
Multiple engine warning light service Quick response identifying the problems and getting in the que just before the 7/4. Done a couple days early which was a very pleasant surprise. Gre Quick response identifying the problems and getting in the que just before the 7/4. Done a couple days early which was a very pleasant surprise. Great communication through the process. More
by wcschultz
Employees Worked With
July 12, 2018
Great service! I recently had my airbag on my 2010 TSX replaced due to a recall and also had an oil consumption test. The representative was attentive and helpful! L I recently had my airbag on my 2010 TSX replaced due to a recall and also had an oil consumption test. The representative was attentive and helpful! Loved the service and will definitely go back! More
by HLIBETAZE
Employees Worked With
July 12, 2018
Pleasant salesman, ineffective sales process can improve Sam is a genuine, authentic sales professional with great interpersonal skills. He builds trust with his customers and has developed a great customer Sam is a genuine, authentic sales professional with great interpersonal skills. He builds trust with his customers and has developed a great customer base. The day of purchase he spent time with us and was very helpful. Sam told us to pick our newly purchased car up on Tuesday after 1 pm and before 3pm. When we arrived, Sam was with a customer and had 2 walk-ins. He was extremely busy and forgot to hv the car ready. He had indicated his past 3 days had been so busy and he usually keeps the keys on his desk to remind him, however the keys for my new forester were gone as they had put the protection film on the hood that morning. I understand how one salesman can have a busy day or 2. Then my suggestion is to engage one of the other four sales team members who are sitting at their desks with no customers, to assist customers like me. I work in a busy office with a small team of four. We each take a day to answer phones. Perhaps considering a similar approach and assigning a sale person to take care of incoming customers that sit and wait 1.5 hrs. To pick up their new vehicle, answer any customer questions, or simply explain the process, would be more helpful. The experience of buying at your White Bear Lake Luther dealership impacted my overall impression and unfortunately, it wasn't the best. Also, only had 5 minutes of instruction on electronics and when I got home and checked glove compartment there was no vehicle manual. Very frustrating afternoon and so completely different than my last car purchasing experience with the audi dealership which offered very attentive and thorough customer service. The buying experience is an entire process from first point of contact to when the customer drives the vehicle out of your parking lot. It should be positive and exciting for the customer! I see a huge area for cross training! More
by jtongson53
July 12, 2018
In and out 2018 Crosstrek Purchase Purchased a 2018 Crosstrek Lmt with Chris H. leading the way; stepped through the process without any issues and left very satisfied with the Chris, C Purchased a 2018 Crosstrek Lmt with Chris H. leading the way; stepped through the process without any issues and left very satisfied with the Chris, Change and the entire team. More
by GJLEDO
Employees Worked With
Chang Her, Chris Her
July 12, 2018
Express Service I used the Express service and was helped immediately. I needed a headlight replaced. The work was completed earlier than anticipated. This was the I used the Express service and was helped immediately. I needed a headlight replaced. The work was completed earlier than anticipated. This was the second time I used Express service and am very pleased. More
by rittb001
Employees Worked With
Nena Larson
July 12, 2018
Exceptional service, as always! Brought MDX in for routine maintenance and got a loaner vehicle. Service was done on time, and they even remedied an issue I asked about when dropping Brought MDX in for routine maintenance and got a loaner vehicle. Service was done on time, and they even remedied an issue I asked about when dropping off. More
by Carrie Whitacre
July 12, 2018
Express lane is a great idea. Helpful, friendly staff. The express lane works well. Car wash and vacuuming are an added bonus. The new showroom is a great space to display the Helpful, friendly staff. The express lane works well. Car wash and vacuuming are an added bonus. The new showroom is a great space to display the new cars. More
by SHCH7NE
Employees Worked With
Nena Larson
