White Bear Acura Subaru

Excellent service and friendly I have had excellent service - no complaints what so ever. The service person was patient and that is very important to me being a single woman. I have had excellent service - no complaints what so ever. The service person was patient and that is very important to me being a single woman. More

Awesome Service Went in for a 30,000 mile service on my car. Matt gave me the amount of services upfront and explained what the service would consist of and what they Went in for a 30,000 mile service on my car. Matt gave me the amount of services upfront and explained what the service would consist of and what they would be checking. More

Quick & Efficient Good service in my time frame. Quick entry, my concerns were addressed effectively, and the service was completed within the two hours I had available Good service in my time frame. Quick entry, my concerns were addressed effectively, and the service was completed within the two hours I had available. More

Service The service, a 45000 mile service, was done in a timely manner and Nena Larson was very helpful and courteous. She check me in and performed the car The service, a 45000 mile service, was done in a timely manner and Nena Larson was very helpful and courteous. She check me in and performed the car alignment test and discussed was else could be done as I only had 40000 thousand miles on the vehicle and I decided to do it now rather than at the 43000 mile time. More

Very good experience. It was a very good experience. Both the sale person and finance person were very professional and very good at their jobs Very happy with my new It was a very good experience. Both the sale person and finance person were very professional and very good at their jobs Very happy with my new vehicle. More

Maximum Stars! Seth is a standout salesman, at Luther Subaru. Twice I have purchased my Outback...2015 and now, this past week, a 2018 Outback. Each transaction met Seth is a standout salesman, at Luther Subaru. Twice I have purchased my Outback...2015 and now, this past week, a 2018 Outback. Each transaction met all my expectations and more. I also wish to compliment Nicole, in the Service department ....awesome, in her delivery of the services...these were: the 3-M protection, being completed in Maplewood...and an electronic upgrade, provided to me personally. More

We bought a new car on our first visit. Friendly people and a wonderful facility Everything came together at just the right time for us. We had not been to any other Subaru dealership befo Friendly people and a wonderful facility Everything came together at just the right time for us. We had not been to any other Subaru dealership before. More

Quick Lane Oil Change I used the Quick Lane option to get an oil change without an appointment. Although it was noon, I was able to get right in, and was on my way in abo I used the Quick Lane option to get an oil change without an appointment. Although it was noon, I was able to get right in, and was on my way in about an hour. Ue Vang, the service advisor, explained the process, answered my questions, and directed me to the lounge. The lounge is well appointed and clean, with comfortable chairs and complimentary beverages and snacks. (But, hey, some ottomans would be nice for those of us whose legs don't reach the floor from those big chairs.) The service included a multi-touch inspection, car wash and vacuum. The service advisor explained the results of the inspection before I left. Very satisfied with the customer service and work on my car. Also, Ue went out of his way to get me a specific White Bear pen to replace the one I lost. He didn't have to do that, but he offered, and it was greatly appreciated. Overall, an excellent service visit. More

Long wait and high cost for oil change I find Subaru service to be over-priced, inflexible, and slow. I came in for a tire rotation and oil change with an appointment. It took 1.5 hours! Th I find Subaru service to be over-priced, inflexible, and slow. I came in for a tire rotation and oil change with an appointment. It took 1.5 hours! The tire rotation was free b/c I purchased the tires there, but the oil change, with regular oil, was nearly 50 bucks. Just the fact that I have to reserve a time to do such basic service seems rigid and not very customer-service oriented. The waiting area is beautiful. The facilities clean and lovely, but I feel like I'm paying too much. My comparison group is Toyota (I also own one) and Subaru just always falls short. More

New 2018 MDX Purchase Just picked up our new MDX and am extremely happy! Our salesman Scott was a pleasure to work with. He was extremely pleasant, easy to work with, hon Just picked up our new MDX and am extremely happy! Our salesman Scott was a pleasure to work with. He was extremely pleasant, easy to work with, honest and followed thru with everything we asked about both prior to and after the sale. The Finance Manager Mike worked to ensure he provided us with all the correct info we needed to make the right financing/leasing choice and feel comfortable with the deal. I felt Mike was very knowledgeable and confident at his job and he sure made the financing piece go smoothly. Both Scott and Mike definitely made our buying experience very enjoyable at White Bear Acura and I look forward to working with them again in the future! Thanks guys!! More