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White Bear Acura Subaru
Vadnais Heights, MN
7,039 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,039 reviews
September 29, 2024
Blake did a great sales job. He was knowledgeable about all of the details about the car. He also was personable and not pushy. He was knowledgeable about all of the details about the car. He also was personable and not pushy. More
by toreilly3952
September 25, 2024
Blake and Landon were a pleasure to work with. WB Subaru didn't have a Forester in the color I wanted, Landon found me one and got it there in less than a week. WB Subaru didn't have a Forester in the color I wanted, Landon found me one and got it there in less than a week. More
by peggydew
September 25, 2024
Our first oil change was a wonderful experience. Our service advisor was friendly, knowledgeable, and had us in and out of there in no time! Our service advisor was friendly, knowledgeable, and had us in and out of there in no time! More
by gme741
September 24, 2024
Kevin was responsive to my messages and provided some competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "Y competitive deals, which I genuinely appreciated but his attitude left much to be desired. He insisted that I call him for the best deal, stating, "You could possibly take my offer elsewhere and have someone either match it or beat it." While I understand his reasoning, not everyone is in a position to make phone calls—I’m currently recovering from temporary hearing loss, for example. Additionally, I value written communication for something as significant as a car purchase, as verbal agreements can often lead to misunderstandings or changes later on. If he was confident that no one could beat his price, there shouldn't be an issue providing it in writing. Plus, other sales, like Shea Reyes and Jacob Hewson from White Bear, were willing to send their best offers directly via email without any hesitation. Eventually, Kevin did provide his written offer, stating that he could go $500 lower if someone else matched or beat it. I have a friend, Ray, who was also in the market for a car, so I reached out to Kevin to see if he could go $500 lower if we both went to the dealership. Feeling confident in the deal, Ray and I went to the dealership after work, and I brought along another friend to ensure I accurately heard all the information. Ray's girlfriend wanted to join us as well, but she was still in class at the time. When I arrived at the dealership and selected a Crosstrek, the process was initially smooth. However, as I was signing the paperwork, Ray's girlfriend texted him, indicating she needed more time to consider the deal. It was at this point that Kevin stood up and yelled at us, shouting, "Why do you need her approval for your car, and why isn’t she here?" This outburst was rude and unprofessional, and made my ear hurt given my hearing sensitivity. I suggested that we could do as he initially mentioned—send the offer to other dealers to see if they could beat it, then return to him with our decision, or simply proceed with the agreed price that day. If he had room for the $500 discount, the reason shouldn’t be such a sticking point, as it would save us all time and energy. My friends recommended White Bear to me, as they had positive experiences purchasing both used and new cars here. However, I feel my own experience could have been better. While Ray and his girlfriend are still exploring their options, they mentioned they might consider looking elsewhere. Although I can acknowledge that Kevin offered a fair deal, his aggressive tone and emotional reaction made the experience quite uncomfortable. More
by Yiling Tan
September 16, 2024
White Bear Subaru is our go-to dealer. We've now purchased two Subaru's from them, and we can't wait to get a third in the future. Their service and support are second to none! We've now purchased two Subaru's from them, and we can't wait to get a third in the future. Their service and support are second to none! More
by bg6
Employees Worked With
August 28, 2024
This is my 4th Subaru. My experience with the sales people and service is always professional and courteous. My experience with the sales people and service is always professional and courteous. More
by jmfenter
Employees Worked With
August 28, 2024
Brought my Forester in to replace a rubber door seal that fell off. I was helped right away and the service advisor was helpful and knowledgeable. I waited for it to be done, and within a half hour it was co fell off. I was helped right away and the service advisor was helpful and knowledgeable. I waited for it to be done, and within a half hour it was completed. Great service, speed, and communication. More
by msp1
Employees Worked With
Melanie Lara
August 27, 2024
Nothing unusual - again. Received the services I requested without pushing an upsell. I like the new feature where they text you a video of your car guts and its underside Received the services I requested without pushing an upsell. I like the new feature where they text you a video of your car guts and its underside as they do an inspection. Maybe it's not new to the dealer but it's new to me. More
by Carbuyer Mark
Employees Worked With
