White Bear Acura Subaru

Beware of the White Bear Subaru service department. Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to re Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to replace it for a cost of over $9,000 to us. They told us they didn't know when it would no longer function but gave us tips as to what to watch for. Shortly after that we found out elsewhere that Subaru had extended the warranty on the transmission and were obliged to replace it for free. We went back into the dealership with our new knowledge and they agreed to fix it. They didn't replace the transmission entirely, which was what they told us had to be done, but instead simply replaced the transfer clutch. That was covered by the extended warranty. We are shocked that the service person we worked with would try us to get us to pay over $9,000 out of our pocket when they were obliged to fix or replace the transmission for free. And he was comfortable letting us drive around with a faulty transmission, knowing that it could break down at any time. On top of that, he charged us for the initial diagnosis. I appealed to the manager and got that money back. We reported this incident to Subaru headquarters and got no satisfaction. We have since sold the car and will never buy another. Beware of the White Bear Subaru service department. More

The service tech was very helpful. Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! More

I was greeted immediately upon arrival. Plus, my vehicle was done sooner than promised. Very clean service department. Plus, my vehicle was done sooner than promised. Very clean service department. More

Excellent overall service. I first visited last week and was browsing the lot when Yvonne appeared and immediately was very attentive informative and was able to answer all my I first visited last week and was browsing the lot when Yvonne appeared and immediately was very attentive informative and was able to answer all my questions. Upon my return in which I ultimately made my decision to purchase she once again provided excellent service. Kayde was also very helpful and anccommadating even though I didn’t choose an extended warranty. More

Friendly and courteous, explained everything well, service was done in a speedy manner. Cost was reasonable service was done in a speedy manner. Cost was reasonable More

They were very helpful and had a good inventory. Our sales representative (David) was very knowledgeable. Our sales representative (David) was very knowledgeable. More

Was shopping for an 86 for over a month, toyota sales individuals were unable to answer even the most basic questions let alone have the vehicle in stock to purchase. Yvonne met me at the door and was ab individuals were unable to answer even the most basic questions let alone have the vehicle in stock to purchase. Yvonne met me at the door and was able to answer technical questions, provide comparitive review of the 86 and BRZ and just genuinely provided an excellent atmosphere. Was one of the best experiences buying a vehicle I have ever had. More

My first time buying a car went well thanks to Shawn. Things were explained in an easy way to understand and the process went by pretty smoothly. Things were explained in an easy way to understand and the process went by pretty smoothly. More

The staff (Ue) who helped us did amazing, Explained the services that needs to be done for my car and helped me with my infotainment problem. services that needs to be done for my car and helped me with my infotainment problem. More

I purchased a 2025 Outback from White Bear Subaru. My salesman was Art Stanko. I can’t say enough about him as he was absolutely terrific. He went way out of his way to find things for me, including t My salesman was Art Stanko. I can’t say enough about him as he was absolutely terrific. He went way out of his way to find things for me, including the color that I wanted. If you want a new car see Art. I purchased my first Subaru in 1972 and have been driving them since. I think I have purchased 6 or 7 or perhaps more at this dealership. I also have been coming here for at least 30 years for my service. More