White Allen Volkswagen

Replace Backup Camera and Car Detailed I was informed of the progress of the backup camera repair. Some issues had come up, but the service department resolved the issues quickly. I also h I was informed of the progress of the backup camera repair. Some issues had come up, but the service department resolved the issues quickly. I also had the car detailed and it looked great (like a new one).Thank you so much. More

Great Service I try to always keep my car in great condition and your service department helps me do just that. I did have one thing the last time I had service my I try to always keep my car in great condition and your service department helps me do just that. I did have one thing the last time I had service my instruction manual was not put back in my glove compartment. I did feel the dealership should have replaced that. I was told they don’t have those. Maybe they should have ordered me one. Thanks for helping me with my clock!! More

Errors and Issues The car had obvious issues which were not fixed (fan motor & door lock). Loan paper work had error (wrong interest rate). Manager did not return cal The car had obvious issues which were not fixed (fan motor & door lock). Loan paper work had error (wrong interest rate). Manager did not return call. More

New car purchase Very easy to deal with. My purchase was basically handled by one person. My car buying experience has usually been handled by several people after sel Very easy to deal with. My purchase was basically handled by one person. My car buying experience has usually been handled by several people after selecting the car. It's much better dealing with one person. More

Enthusiasm and Knowledge prevailed, Initial evaluation of auto was helped by the manager,and two salespersons.My personal salesman Nate Allen, was not only a credit to White Allen but mo Initial evaluation of auto was helped by the manager,and two salespersons.My personal salesman Nate Allen, was not only a credit to White Allen but more importantly an very nice young man. Nates manner in the finding of our desired auto, a price satisfactory to us, and doing all this in a little over an hour. was a outstanding feat. At the time of this writing, having put on 52 miles, both Joan and I are a Volkswagen family. More

New Building Everything went well. But, it might have been nice that the scheduler mention that VW moved to a new building. Our last visit was obviously prior to t Everything went well. But, it might have been nice that the scheduler mention that VW moved to a new building. Our last visit was obviously prior to the move. My husband had to go looking to find someone to ask. I was waiting a couple hundred feet away to pick him up. He did not have his cell phone with him. Finally grew impatient and got out of my car to see that they moved and a sales rep told me what to do. Husband concurrently called me using Service's phone on my cell phone to tell me what happened. More

Awesome as always The team was polite and respectful as always. I appreciate their attentiveness and respect. Drop off and pick up was easy once I found Out Volkswagen The team was polite and respectful as always. I appreciate their attentiveness and respect. Drop off and pick up was easy once I found Out Volkswagen moved to the new building More

Awesome service department! We scheduled our Golf TDI for phase 2 emissions service with the other VW dealership in Dayton (where the car was purchased), and had the worst experi We scheduled our Golf TDI for phase 2 emissions service with the other VW dealership in Dayton (where the car was purchased), and had the worst experience imaginable (bottom line they were unknowledgeable & had a poor concept of customer service to say the least!). Ended up having to reschedule the service with White Allen VW, & wished we’d done so in the first place after such an efficient and pleasant experience. We will continue to use White Allen VW for all our service needs, and will recommend them as much as possible! More

Oil change on Jetta I had no issues, car was done in a little over an hour. Took the shuttle home and they came and picked me up when the car was ready . I had no issues, car was done in a little over an hour. Took the shuttle home and they came and picked me up when the car was ready . More

Tiguan wouldn’t start! My not yet 3-year old Tiguan wouldn’t start. Talked to the Customer Service Rep, Ryan, who did everthing he could to help me with the situation. I fi My not yet 3-year old Tiguan wouldn’t start. Talked to the Customer Service Rep, Ryan, who did everthing he could to help me with the situation. I finally got my car into service later that day, and he took me right away. Turns out it was the battery, which was on recall anyway. The car was done in little over an hour. Ryan was very helpful and accommodating! More