Westway Ford

Poor customer service I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young man Anthony said he couldn't find the appointment. While I was waiting on Anthony to "find" my appointment in the system, I went to the showroom floor. As I looked around, I didn't see a Taurus. When I asked about it, one of the salesmen told me how the Taurus wasn't a good selling car and they didn't have any. It's an "older" persons car and a fusion is younger. He told me the Taurus was only a "upgraded" Fusion but wouldn't recommend buying the Taurus. Anthony stated they could find any issue with my car and would contact me if anything needed repairing. the dealership kept my car and never contacted me throughout the day regarding the status of the work, I went to the dealer that evening and told Anthony how upset I was because no one contacted me. He said they had to order the parts and they were extremely busy. Anthony stated they would need to wait until the following day for the parts to come in. I had an extensive coversation regarding this and was never offered a courtesy car for the inconvenience of this dealership needing to keep my car. anthony blamed the dealer, Paul Cerame, saying they told me lies in St. Louis about what was wrong with my car. He wrote on the paperwork that I declined service to my car, which is untrue, I was never told of any issues with my car. I have told everyone that I know that drives and buys Ford vehicles not to purchase it have work done at this dealership. The customer service was anything except 5 Star. More

They are fraud they sell worst car and rip off your money west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west way ford manager from pre owned department for fooling us and selling us the broken car. You guys should receive a award on worst car dealer!!! Please never even consider buying car there please save your hard earned money! More

test drive I went in to test drive the new f150 2.7 turbo. I explained that I wanted to test the power. The guy shaked my hand and just left. He didn't say anyth I went in to test drive the new f150 2.7 turbo. I explained that I wanted to test the power. The guy shaked my hand and just left. He didn't say anything he just left! A few minutes later someone else came and said they will help us. I explained to him I wanted to test drive the 2.7. He took my license and said let's go drive it. When we get to the truck he says we can only drive it in the parking lot?!!!!!! More

brakes Just bought a 2015 ford Mustang 4 weeks ago and brakes squeaks very loud.Service says it's under investigation!!I regret my purchased.mmmmmmm?...... Just bought a 2015 ford Mustang 4 weeks ago and brakes squeaks very loud.Service says it's under investigation!!I regret my purchased.mmmmmmm?...... More

Did not know what is in their inventory I scheduled an appointment to test drive a electric Ford Focus with Westway Ford. I was assured a electric Ford Focus was available. On the morning I scheduled an appointment to test drive a electric Ford Focus with Westway Ford. I was assured a electric Ford Focus was available. On the morning of the appointment I was called to confirm the appointment and I again stated I was only going to test drive a electric Ford Focus. The response was "absolutely, we have one available." I was concerned since their online inventory search did not show that one was available, but everyone at Westway Ford stated many times one was available. I arrived 5 minutes before my appointment with Hugo. I quickly learned that a appointment was one sided. Not really an appointment, rather a "come in and we'll get to you when we can." I thought they would be prepared and knowledgeable of my request. Neither was the case. Twenty minutes after my set appointment time I was introduced to Hugo. I told my wife that it was obvious they were stalling because they realized they had not listened to my request until I came in. Now they had to figure out how to tell me they didn't have the car I requested was available. I mentioned to my wife I wish they would simply own up that they didn't have one so we could get on with our day. After another 20 minutes of "bringing the car out" I was told the only one had just been sold. Not having a car in stock is understandable. Not listening to a customer multiple times and lying about it to save face is inexcusable. More

Friendly People...Bad Deals!!! First off deal isn't done more than 30 days later. Traded my car in still isn't paid off and I received a late payment alert. Called the finance compa First off deal isn't done more than 30 days later. Traded my car in still isn't paid off and I received a late payment alert. Called the finance company they were supposedly using and they just refer me back to the dealer. So i can not get any info on my account, if there is one. The finance guys at the dealer say that the deal is fine, Basically giving the run around. Horrible experience buying a car an it still isn't over. Please stay away from West Way Ford!!! More

INCOMPENTENT. this place is awful. they should not be in business. I bought a new car there just for them to take it back a month later after we had a signed contra this place is awful. they should not be in business. I bought a new car there just for them to take it back a month later after we had a signed contract. they failed to notify me in a timely manner. they failed to pay off my trade-in now I have late payments on my credit due to their incompetence. the worst part is when they come to get the car they will tow it with no regard to your safety. they towed the car while my wife was in the car about to go to work. the general manager/owner is as incompetent as his employees. he is not a person that will not answer for his staffs wrong doings. he will not answer or return phone calls. avoid this place at all cost. More

Worth the trip! I had been searching online for a 2011 or newer Ford F-150 FX4 with low miles in my price range. I found the exact truck I wanted at Westway Ford. I s I had been searching online for a 2011 or newer Ford F-150 FX4 with low miles in my price range. I found the exact truck I wanted at Westway Ford. I sent an email and was contacted very quickly. I live about 3 hours away and wasn't able to see the truck for about a week. I was able to put down a deposit and they held the truck for me for about a week. Megan, the saleswoman I worked with contacted me almost every evening to let me know that everything was good with the truck and asked if I had any questions. I finally got time to make the trip to see the truck and was very impressed with how clean and nice the truck looked. I decided to buy the truck and they helped me get financed for the payment I wanted. I ended up financing a little more than I wanted but I am still happy and think they did a great job working with my budget. I would recommend this dealership to anyone looking for a new or used vehicle. More

Horrible customer service I kept receiving calls from this dealership. Whoever was calling me wasn't leaving a voicemail. So I went up to the dealership to trade in my car. I a I kept receiving calls from this dealership. Whoever was calling me wasn't leaving a voicemail. So I went up to the dealership to trade in my car. I already knew I would be upside down. Told them I wanted to keep my payments the same. But lower my interest rate. Let me first say that Stacy, Mary, Zachary were the only helpful people. I called September 17th to look at a new mustang gt. Mary, or Stacy forward my paper work over to Candido. She said he would call me. Called back a few hours later. Because I never received a call. Got transfered to his desk. And left him a voicemail. Still till today September 19th haven't received a call. Came in September 18th at 11:30am. They sent my offer to the banks. At 3:00pm I had to leave for work. Still nothing back from the bank. Candido said I will call you before we close. Never got a call back. Also to add insult to injury he never checked on me the whole time I was there. Until I had to leave. September 19th called Megan the sales women I was working with. To ask if we found out anything from the bank. She said she would call the fiance manager and let me know. A few hours later never got a call back. Called Megan again. Said she hadnt heard anything. I finally had enough. No calls from the people that were suppose to call me. Damon called me to say they missed my call. Told him that no one has contacted me. He said come in and talk to him. Went to the dealship. Asked for Damon. They paged him. I was then met by Zachary Barnes. I explained the horrible customer service that has been going on. He said he would check on the status on my fiance app. Came back and said one bank said yes. But to a V6 mustang. Which isn't what I wanted. I told I was finally fed up with the run around. Told him to shred my application. I'm done with this place. Zach then told me that he would do anything to help. I told him if customer service was this bad trying to buy a car. What would happen when my car breaks down, or needs service? I don't trust this dealership. Bottom line customer service is a must to win my business. If anyone doesn't want that. Then please go to the dealship. Like I said there were a few people that helped. Horrible experience. More

Most Wonderful Salesman Ever !!!!!!! I recently bought my second car from J.J. @ Westway Ford, Irving TX. Last year I purchased a used car from J.J. and was having some problems. After I recently bought my second car from J.J. @ Westway Ford, Irving TX. Last year I purchased a used car from J.J. and was having some problems. After listening to J.J. for a short time, I was convinced, he had my best interest at heart. So I decided to buy a New Ford Fiesta . The first time I met J.J. he was brutally honest, extremely professional as well as listening to what my needs were, verse past "Car Salesmen" that were just interested in selling me a car. We discussed my financial situation and he sincerely focused on how to best meet my needs. Hey Folks.... wouldn't it be a wonderful experience when we go shopping for a new car if all salesmen were like J.J. I will refer everyone I know to him when they go car shopping . I highly suggest Westway Ford recognize his ability to build trust, a personal relationship and dependability all within the first 10 minutes and train all the rest to be the best such as he..... Very Happy Customer... More