Westway Ford

Bad experience This review is for their pre-owned department. This place is BAIT AND SWITCH. I don't know why such high rating in Google when 2 star in Yelp. This review is for their pre-owned department. This place is BAIT AND SWITCH. I don't know why such high rating in Google when 2 star in Yelp. I saw 2015 black Hyundai Sonata. I called to confirm that they had it. The sales person said "Sure, Come on down". I went there, and he said they don't have it anymore. Someone bought and took it but will bring it back because the paperwork didn't go through. Why bringing me in the first place if you don't have the car. STRIKE ONE! 4 hours after I left the dealer, I got a call that the car is ready. I drove to the dealer to find out the rear fender has a big scrape. That damage was nowhere in the picture they posted online. STRIKE TWO!! I asked them if they would fix it. They said they would, but the repair cost would be added to the final price. I asked them if they would take the repair cost off of list price, they said they would go down some. Basically, they wanted to start negotiating with the damage as is. STRIKE THREE!!! Other cars were priced at retail price, so if you see any lower than usual price from this place, assume that the car has some issue. They won't tell you that over the phone, so expect the unpleasant surprise. More

Deceptive service practices Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did advised them that I have a Ford ESP warranty. They told me that they would have to do an inspection on the vehicle to determine the problem. After the diagnostic the service tech informed me that I had a broken shifter and a radiator leak. I told him to fix everything that is covered under the warranty. He called and told me that they car would be done 11/2 and that they wanted to know if I wanted the leak fix? I asked was it covered under the warranty, he (Johnny) said no, then I said don’t fix it. I just pay my deductible ($200.00) and get the leak fixed at a later time. He then tells me that they charged me for another diagnostic on the leak!!! I told him I didn’t authorize that and asked to speak with his manager. He transferred me to Harvish and he told me that they charge diagnostics on each issue on a vehicle and that I authorized it. I told him I did not!. I get up to the dealership to pick up my vehicle and Harvish refused to come and speak with me to discuss the matter at hand. They also told me that they would not release my vehicle until I paid the full price ($329.00). So I made 2 payment transactions, one for $200.00 and another for $129.00 in order for them to release the vehicle back to me. More

Welcoming Place As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringin As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringing me refreshments, conversating with me while waiting, and she got me a great deal. This is a great place with great employees such as Claire. More

Excellent Customer Care What a wonderful dealership! I bought my car in 2014 and my 36k or 3 year warranty has expired as I'm well over the 36k miles. I am having as issue What a wonderful dealership! I bought my car in 2014 and my 36k or 3 year warranty has expired as I'm well over the 36k miles. I am having as issue with the clutch component for the air compressor. I was initially quoted a repair price of 250.00. Then later told 100.00 and I was satisfied with that after heartfelt discussions and much prayer. Then when I showed up this morning they surprised me with making the repairs free of charge. What a blessing! I thank my Heavenly Father Jehovah for his mercy and grace. Thank you Westway Ford for valuing customer relationships?. Special shout out to Johnny Crecy at Westway who always takes care of me. More

comical Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price onlin Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price online and went to check it out. When we arrived the outside of the vehicle looked great. Once we opened the door though.... we found dog hair, ripped seating, stains, and even broken pieces on the vanity mirrors/visors. As we discovered each on the test drive and mentioned it Matt said "that's weird", as he smacked his gum and looked at his phone. After getting back, we said ,there's a lot of things wrong with this car so surely we can negotiate some to perhaps make it worthwhile. Matt continued to smack his gum, turned a football game on his phone and said "you keep talking about the price of the vehicle.." after 5 times of saying I'm not willing to buy without the price coming down and him acting like it was possible... he came back with a "finance manager" who said they will not negotiate the price because they feel my monthly payment is reasonable. I advised them I'm not concerned with the monthly payment but rather the price of the vehicle when things are wrong with it. I politely declined (easy to do) and proceeded to Drivers Select in Dallas where we purchased the same vehicle for $1k cheaper, 4k miles less, and I must say the best car buying experience ever. Matt and the wanna be hipster finance manager are tools, their cars are crap, and Drivers Select actually made the car buying experience as enjoyable as possible. I don't remember the "finance guys name and don't see Matt listed so I'm just going to pick one of the people below... sorry to whoever it is. More