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Westside Lexus - Service Center

Houston, TX

4.7
1,439 Reviews
Call Service Center (281) 558-3030

1,439 Reviews of Westside Lexus - Service Center

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May 11, 2023

Car was not fix when promised, had to return to dealership to return the car More

by ms.borrego@att.net
Recommend Dealer
No
Employees Worked With
Scott
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May 12, 2023 -

Westside Lexus responded

I am disappointed to hear that your car was not fixed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please contact me so that I can see how we can assist you moving forward? Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 10, 2023

Friendly and helpful and prompt Everyone was nice and respectful. Treated me like a human being and that's not always the case. They were kind and efficient. No one was dismissive of me and I appreciate More

by keridmays@gmail.com
Recommend Dealer
Yes
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May 11, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 03, 2023

I have always had an excellent experience with this dealership All the employees are polite and professional More

by KPENINGER@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Wilbur
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May 03, 2023 -

Westside Lexus responded

At Westside Lexus, we're glad to hear that you've consistently had an excellent experience with our dealership. We appreciate your kind words regarding our polite and professional team. Thank you for choosing us!

May 03, 2023

It's great and Truong was very professional Service department is very efficient. It was done in timely manner. More

by artykrisha@gmail.com
Recommend Dealer
Yes
Employees Worked With
Truong Thompson
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May 03, 2023 -

Westside Lexus responded

We're thrilled you enjoyed working with our team at Westside Lexus! Thanks for the supportive feedback!

May 03, 2023

Always courteous and kind. Very detailed on services and upcoming repairs Always a satisfied customer even if I can't afford all the repairs More

by timeriaprudhomme@ymail.com
Recommend Dealer
Yes
Employees Worked With
Tommy Truong
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May 04, 2023 -

Westside Lexus responded

We are so glad to hear that you had a positive service experience at Westside Lexus! We pride ourselves on delivering courteous and detailed service and we look forward to assisting you next time!

May 02, 2023

Great service by Laura. Technicians forgot to install battery/engine cover. Great service by Laura Brown. More

by williamson7.tx@gmail.com
Recommend Dealer
Yes
Employees Worked With
Laura Brown
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May 03, 2023 -

Westside Lexus responded

We appreciate this feedback and are glad to hear that Laura provided great service during your visit to Westside Lexus. Thank you for bringing the missing battery/engine cover to our attention and please don't hesitate to reach out if we can be of further assistance.

May 02, 2023

Excellent Great service from arrival to Wilber to front desk then the car pick up front desk More

by Bjulie007
Recommend Dealer
Yes
Employees Worked With
Wilber
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May 03, 2023 -

Westside Lexus responded

We're elated that Wilber helped make your entire experience a smooth success! Safe travels from all of us at Westside Lexus!

April 30, 2023

Always excellent Service is always great. Experience always really smooth. People are awesome. Thanks for asking More

by melanie.kainer@gmail.com
Recommend Dealer
Yes
Employees Worked With
Scott
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May 01, 2023 -

Westside Lexus responded

We're happy to hear your recent visit to Westside Lexus met our high standards! Smooth service is what we strive for, and our team will be pleased to hear your kind words. We hope to see you back again down the road!

April 29, 2023

The dealership is fine. Chris always does a great job. No more questions are needed - thank you More

by WILLYO@ALPHAPS.COM
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto - excellent job
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May 01, 2023 -

Westside Lexus responded

Thank you so much for reviewing Chris and the team at Westside Lexus! We truly appreciate your feedback!

April 29, 2023

Was in and out It was a good experience for myself. Easy pay and go More

by Saulsa
Recommend Dealer
Yes
Employees Worked With
Mike Boyd
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May 01, 2023 -

Westside Lexus responded

Thank you for the great review! We appreciate your business here at Westside Lexus. Drive safely!

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