Westside Lexus - Service Center

Excellent service Westside Lexus service is so consistent and dependable. The online booking worked perfectly. When I arrived Jacob Hershman was ready for me and I was Westside Lexus service is so consistent and dependable. The online booking worked perfectly. When I arrived Jacob Hershman was ready for me and I was in and out in under an hour More

Always a good experience I take my car to Westside Lexus for service and am never disappointed. The customer service is amazing and you can trust what they recommend for your I take my car to Westside Lexus for service and am never disappointed. The customer service is amazing and you can trust what they recommend for your car. More

Quick, courteous, painless! Westside Lexus always gives outstanding service. Quick turnaround, free loaner car. Love it. David Harvey was a pleasure. I was about 45 minutes late Westside Lexus always gives outstanding service. Quick turnaround, free loaner car. Love it. David Harvey was a pleasure. I was about 45 minutes late for my appointment and I still got outstanding courtesy and service. More

110,000 mile check up and maintenance My Lexus service has always been the best. I have owned a Lexus since Westside Lexus opened many years ago. They are the best and I have never been My Lexus service has always been the best. I have owned a Lexus since Westside Lexus opened many years ago. They are the best and I have never been disappointed or misled. More

Worth the cost of service Had the A/C repaired and did 75,000 mile service. Offered a nice, free loaner vehicle overnight so I didn't have to miss work. Had the A/C repaired and did 75,000 mile service. Offered a nice, free loaner vehicle overnight so I didn't have to miss work. More

Quality Service Prompt service. Car was finished and easy a day before they suggested. The work looks good. I would definitely come back for more service and I woul Prompt service. Car was finished and easy a day before they suggested. The work looks good. I would definitely come back for more service and I would recommend. More

75,00 mile maintenance service for my SUV Josh Guerra was great. Very efficient. I had no wait time even though I was running late. He gave me a new loaner to try which was fun to drive for th Josh Guerra was great. Very efficient. I had no wait time even though I was running late. He gave me a new loaner to try which was fun to drive for the day. It was my 75K maintenance. They made it very easy. More

10,000 mile service Prompt and thorough service. Representative was friendly and responsive. The service was timely and thorough despite it being a very busy day. The wor Prompt and thorough service. Representative was friendly and responsive. The service was timely and thorough despite it being a very busy day. The work was as requested and well explained. More

15K mile service Always very easy to schedule online and very predictable in terms of what I can expect in terms of team there delivering exactly what they commit to. Always very easy to schedule online and very predictable in terms of what I can expect in terms of team there delivering exactly what they commit to. More

Going the Extra Mile! I've always enjoyed great customer service every time I've taken my car in to Westside Lexus for routine maintenance. My last visit was a week or so a I've always enjoyed great customer service every time I've taken my car in to Westside Lexus for routine maintenance. My last visit was a week or so after torrential rains and widespread flooding in Houston and the surrounding areas. So many people had vehicles affected by high water and I wasn't sure the service department would have the band-width to handle a simple 15,000 mile warranty service job. They not only got me scheduled for the same day I called, but after taking my car back to be worked on, I realized I'd left my phone in it. When I asked the young lady at the counter if someone could retrieve it for me, she not only assured me they would be happy to get it for me -- she personally went to find it and it was in my hands within minutes along with an update on the status of my car. My car with ready within a very short period, washed, and ready to go. Westside Lexus has more than earned my business. Their employees always greet me with a smile and treat me with respect. They keep you informed on the status of your car, whether you choose to wait in their comfortable waiting room or call if you elect to use a loaner car. More