Westside Lexus - Service Center

75,00 mile maintenance service for my SUV Josh Guerra was great. Very efficient. I had no wait time even though I was running late. He gave me a new loaner to try which was fun to drive for th Josh Guerra was great. Very efficient. I had no wait time even though I was running late. He gave me a new loaner to try which was fun to drive for the day. It was my 75K maintenance. They made it very easy. More

10,000 mile service Prompt and thorough service. Representative was friendly and responsive. The service was timely and thorough despite it being a very busy day. The wor Prompt and thorough service. Representative was friendly and responsive. The service was timely and thorough despite it being a very busy day. The work was as requested and well explained. More

15K mile service Always very easy to schedule online and very predictable in terms of what I can expect in terms of team there delivering exactly what they commit to. Always very easy to schedule online and very predictable in terms of what I can expect in terms of team there delivering exactly what they commit to. More

Excellent Customer Service Car had water from recent flooding in Houston, Contacted Jacob and was provided prompt, professional customer service along with empathy for the loss Car had water from recent flooding in Houston, Contacted Jacob and was provided prompt, professional customer service along with empathy for the loss of my car. Car ended up being a total loss. I was treated with the utmost respect and all questions were responded to quickly. More

Needed car serviced Always a pleasure to have my car serviced at this dealership..they treat me like royalty. Always have been happy with my service at this dealership. Always a pleasure to have my car serviced at this dealership..they treat me like royalty. Always have been happy with my service at this dealership. More

Came for repair of the right front wheel and alignment James Deng was very helpful. Kept me informed of work progress. Called to follow up with appointments and after service satisfaction. Very impressed w James Deng was very helpful. Kept me informed of work progress. Called to follow up with appointments and after service satisfaction. Very impressed with personal and professional attention. Thank you for the positive first visit to the Lexus service shop. More

Going the Extra Mile! I've always enjoyed great customer service every time I've taken my car in to Westside Lexus for routine maintenance. My last visit was a week or so a I've always enjoyed great customer service every time I've taken my car in to Westside Lexus for routine maintenance. My last visit was a week or so after torrential rains and widespread flooding in Houston and the surrounding areas. So many people had vehicles affected by high water and I wasn't sure the service department would have the band-width to handle a simple 15,000 mile warranty service job. They not only got me scheduled for the same day I called, but after taking my car back to be worked on, I realized I'd left my phone in it. When I asked the young lady at the counter if someone could retrieve it for me, she not only assured me they would be happy to get it for me -- she personally went to find it and it was in my hands within minutes along with an update on the status of my car. My car with ready within a very short period, washed, and ready to go. Westside Lexus has more than earned my business. Their employees always greet me with a smile and treat me with respect. They keep you informed on the status of your car, whether you choose to wait in their comfortable waiting room or call if you elect to use a loaner car. More

Early Service Interval was a Breeze I came in for a 10,000 mile service. Nothing major, just a checkup and oil change. Even though it was a minor interval, they treated me with respe I came in for a 10,000 mile service. Nothing major, just a checkup and oil change. Even though it was a minor interval, they treated me with respect, assigned a tech and completed the work quickly. I hardly had time to finish a cup of coffee before it was ready! I have bought Lexus cars from another dealership in the past, but this was as good as it gets. More

All around excellent dealer service experience From easy, speedy drop-off to loaner car pick-up to paying for service and collecting the vehicle afterwards, Westside Lexus does a tremendous job of From easy, speedy drop-off to loaner car pick-up to paying for service and collecting the vehicle afterwards, Westside Lexus does a tremendous job of making the whole process as smooth as possible. Taking your car for service is never going to be 100% convenient or fun, but this is about as good as it's going to get. More

15,000 Mile Service Great as always! One of the reasons I always buy cars from this dealership is the consistent and excellent quality of their service and their follo Great as always! One of the reasons I always buy cars from this dealership is the consistent and excellent quality of their service and their follow up. More