Westside Lexus - Service Center

Excellent Service Lexus was willing to listen to my problem and was able to resolve my issue promptly and quickly. After a decision was made Westside lexus resolved my Lexus was willing to listen to my problem and was able to resolve my issue promptly and quickly. After a decision was made Westside lexus resolved my issue the very next week. Thank you Westside Lexus and Lexus. More

No Hassle. I experienced no hassle when I bring in my car for service. Easy in and out each time I have brought my car to the dealership for maintenance. Everyth I experienced no hassle when I bring in my car for service. Easy in and out each time I have brought my car to the dealership for maintenance. Everything ready as promised, Never a hard sale on suggested maintenance. More

Excellent service Awesomee using west side for the last four years Very pleased, always let me know cost up front Enjoy driving loaner car get new car fever Awesomee using west side for the last four years Very pleased, always let me know cost up front Enjoy driving loaner car get new car fever More

Excellent It was a very difficult situation and Jacob kept on top of everything. He had frequent communications with my insurance company and communicated with It was a very difficult situation and Jacob kept on top of everything. He had frequent communications with my insurance company and communicated with me frequently. I am very grateful for his help. More

Great Andrew Tran was so nice and got me in and out with no issues! I love my car. Makes me happy that it is cleaned and washed too! Andrew Tran was so nice and got me in and out with no issues! I love my car. Makes me happy that it is cleaned and washed too! More

Warrranty work Great job on finding the problem. Westside Lexus provided a loaner car during the time that a part was on order. Very good convenience. Recommend. Great job on finding the problem. Westside Lexus provided a loaner car during the time that a part was on order. Very good convenience. Recommend. More

Great service My service adviser was a great help. Not only in handling my vehicle servicing in a timely matter also explaining all of the issues in a detailed mann My service adviser was a great help. Not only in handling my vehicle servicing in a timely matter also explaining all of the issues in a detailed manner. He treats me like a valued customer. Thanks Chris! More

I❤️Lexus and Chris Nemoto I've had nothing but great experiences at this dealership. My advisor, Chris Nemoto, is the most courteous, thorough, patient person. When I drop my c I've had nothing but great experiences at this dealership. My advisor, Chris Nemoto, is the most courteous, thorough, patient person. When I drop my car off, I am confident it will be well taken care of. More

Great Service Laura Brown is my service advisor and has always given me excellent advice. The work that was performed was clean, neat and efficient. Plus they was Laura Brown is my service advisor and has always given me excellent advice. The work that was performed was clean, neat and efficient. Plus they washed and vacummed the car. Excellent waiting area although my wait time was very short. More

Continuing Exemplary Service Westside Lexus Service Center continues to provide an amazing level of service. Starting with the arrival at the Center when a representative greets Westside Lexus Service Center continues to provide an amazing level of service. Starting with the arrival at the Center when a representative greets you before you can leave your car. If your visit is your first time they will assist you in locating your your service consultant. I have been using Westside for service since 1994. In all of that time I am only now starting to work with my third service consultant. The SC is always prepared for my visit with notes on my Lexus. While we engage in a friendly chat he gets right to business preparing the work order as well as arranging my loaner car. Often, he asks me which model I care to drive that day. I have often used the service loaner car program to "feel out" a new model. Within a short time I'm on my way. Throughout the day my SC contacts me with updates on the status of my Lexus. If my Lexus is not ready for pick up until the end of the day, I retain the loaner car to avoid having to drive through rush hour traffic. Westside understands this and I've never been pressured to return a loaned car in all these years. Picking up my Lexus is a snap. If I am at the Service Center 15 minutes to pick up my car I'd be amazed. More