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Westside Lexus - Service Center

Houston, TX

4.7
1,435 Reviews

1,435 Reviews of Westside Lexus - Service Center

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May 12, 2023

Great Excellent Satisfied I really appreciate working with your team and your staff I plan on continuing to get all my work done with you guys More

by darren@dmillerlaw.com
Recommend Dealer
Yes
Employees Worked With
Jacob! He's the man. I'll follow him anywhere.
May 12, 2023 -

Westside Lexus responded

We greatly appreciate your five-star recommendation and kind words about your experience with our team at Westside Lexus! We're thrilled that you trust us to handle your automotive needs and look forward to continuing to provide you with excellent service. Thank you for choosing us!

May 12, 2023

Chase is very knowledgeable. The car was in the shop for a long time but the techs did a thorough job and cleaned up well. More

by dfd1912@gmail.com
Recommend Dealer
Yes
Employees Worked With
Chase
May 13, 2023 -

Westside Lexus responded

Thank you for your feedback on the service provided by Chase and our technicians at Westside Lexus. It's great to hear that Chase was able to assist you with his knowledge. We appreciate your patience and trust in our team.

May 13, 2023 -

dfd1912@gmail.com responded

Chase has been my customer service representative for many years. He is so up-to-date on individual cars, their problems, and really understands my needs for the two old Lexus cars that we drive. These are a 2010 IS-250 and a 2011 LS-460L. They are mainly driven around the city. The cars are always cleaned and look great when we leave. We are loyal customers of Westside Lexus. Bought 3 cars from this dealership.

May 11, 2023

Eileen was so wonderful and helpful. She kept us informed the whole way through and made sure we were happy with all of the work. I especially appreciated her attention to detail with th More

by LAURENANDPATRICK2018@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Eileen Gomez, Eileen Gomez
May 11, 2023 -

Westside Lexus responded

We are glad to see that Eileen provided great customer service! We appreciate your kind words about your experience at Westside Lexus, and we're thrilled to hear it was so easy for you to navigate through the process. Thank you for choosing our dealership for your vehicle needs.

May 11, 2023

very professional. No waiting in entrance line. Person receiving the car was nice, gave me good instructions, and took me to Michael Boyd. Michael was very professional More

by uriasfernando1@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael
May 11, 2023 -

Westside Lexus responded

We're so glad to hear that you had a positive and efficient experience with us at Westside Lexus! Our team strives to give our customers the best quality of care, so it's great to know that you found Michael and the team very professional. Thank you for sharing your experience with us!

May 11, 2023

I got body work completed from an accident and my 55k maintenance done. Rear bumper and tailgate fixed. More

by sweetproperty
Recommend Dealer
Yes
May 11, 2023 -

Westside Lexus responded

We're grateful for your positive feedback on the body and maintenance work we completed! It's always great to hear when customers are happy with our service here at Westside Lexus. We appreciate your trust in us to get your vehicle back on the road quickly and in top condition. Until next time!

May 11, 2023

I took my vehicle in for its 5,000 mile service. Chase, as always, was very helpful and informative. He made the entire process quick and easy and had me back in the road in no time! More

by mlkornegay
Recommend Dealer
Yes
Employees Worked With
Chase Clements
May 12, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 11, 2023

Car was not fix when promised, had to return to dealership to return the car More

by ms.borrego@att.net
Recommend Dealer
No
Employees Worked With
Scott
May 12, 2023 -

Westside Lexus responded

I am disappointed to hear that your car was not fixed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please contact me so that I can see how we can assist you moving forward? Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 10, 2023

Friendly and helpful and prompt Everyone was nice and respectful. Treated me like a human being and that's not always the case. They were kind and efficient. No one was dismissive of me and I appreciate More

by keridmays@gmail.com
Recommend Dealer
Yes
May 11, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 03, 2023

I have always had an excellent experience with this dealership All the employees are polite and professional More

by KPENINGER@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Wilbur
May 03, 2023 -

Westside Lexus responded

At Westside Lexus, we're glad to hear that you've consistently had an excellent experience with our dealership. We appreciate your kind words regarding our polite and professional team. Thank you for choosing us!

May 03, 2023

It's great and Truong was very professional Service department is very efficient. It was done in timely manner. More

by artykrisha@gmail.com
Recommend Dealer
Yes
Employees Worked With
Truong Thompson
May 03, 2023 -

Westside Lexus responded

We're thrilled you enjoyed working with our team at Westside Lexus! Thanks for the supportive feedback!

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