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Westside Lexus - Service Center

Houston, TX

4.7
1,447 Reviews
Call Service Center (281) 558-3030

1,447 Reviews of Westside Lexus - Service Center

Sort by
May 19, 2023

Very prompt, friendly and knowledgeable. Chase had very good communication and follow through. Very trustworthy. More

by Smusales
Recommend Dealer
Yes
Employees Worked With
Hi
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May 22, 2023 -

Westside Lexus responded

We're delighted to hear that you had a positive experience with us at Westside Lexus! It's fantastic to hear that Chase was friendly, knowledgeable and provided great communication throughout your visit. Thanks for the kind review--see you next time!

May 18, 2023

Text app didn't really work. I had trouble getting information about my car. Was supposed to take 1-1/2 hours it was more than five hours More

by chrismac63
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
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May 26, 2023 -

Westside Lexus responded

Thank you for sharing your helpful feedback. We're sorry to hear that the text app didn't work as well as you expected and for the delay in completing the service on your vehicle. We will discuss this with our team in our efforts to improve our process moving forward.

May 17, 2023

The cost of recommended service was so high that I doubt I will visit this dealership again More

by enesjames10@gmail.com
Recommend Dealer
No
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May 18, 2023 -

Westside Lexus responded

We are sorry that our prices were unsatisfactory. We strive to provide competitive deals for our clients, so your feedback will be shared with the team. Please don't hesitate to reach out if there is anything we can do to assist you. Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 17, 2023

Charles provided excellent service and provided me with all of the information I needed concerning my GX service appointment. The experience was smooth and hassle free! More

by TNSHDXN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Charles
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May 18, 2023 -

Westside Lexus responded

We're so glad to hear that Charles provided you with such excellent service during your GX service appointment here at Westside Lexus. It's wonderful to know that the experience was seamless and stress-free. Thank you for taking the time to write a review and share your experience!

May 17, 2023

All good. No problems- normal excellent Lexus service. Nope out of words on this survey. More

by TERRI.CHASE@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
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May 17, 2023 -

Westside Lexus responded

We are pleased to receive your kind review of Westside Lexus! Thank you for your business!

May 16, 2023

All the staff we very welcoming, professional and efficient All the staff were very welcoming, professional and efficient More

by LETTYCHIRI
Recommend Dealer
Yes
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May 17, 2023 -

Westside Lexus responded

We appreciate you taking the time to share your positive experience at Westside Lexus! Thank you for your business, and we hope to see you again in the future.

May 15, 2023

Very good service and behavior Professional and Conscientious mechanics Trying to buy another Lexus because of good service and product. Unfortunately Lexus L460 is not available More

by mohsin.siddiqui@granadaservices.com
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
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May 15, 2023 -

Westside Lexus responded

We're glad to hear that our team provided you with professional and straightforward service, Mohsin! While we apologize for not having your vehicle of interest in stock, we appreciate your confidence in the team to get the job done. If there is anything more we can do to assist you, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

May 15, 2023

Excellent. Professional, courteous, very satisfied It's a great experience. Everything handled very well. Solid experience. More

by Juliogarcia33@gmail.com
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
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May 15, 2023 -

Westside Lexus responded

Thank you for the kind feedback! We appreciate your support of the Westside Lexus team and hope to see you again down the road!

May 13, 2023

Over the years and including this visit, I have had excellent care for my vehicles. Getting an appointment is flexible and easy. More

by GEDDINGS1@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Will Zamora
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May 15, 2023 -

Westside Lexus responded

We are thrilled to see that you've experienced flexible and easy appointment scheduling, and outstanding care for your vehicles at Westside Lexus. Thank you for sharing your positive experience with us!

May 12, 2023

I give my advisor 0; the odometer on the car shows 22,200, the car was due for an oil change and he wanted to charge for that; I ended up not doing it. More

by DANPOPOVICI50
Recommend Dealer
Yes
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May 15, 2023 -

Westside Lexus responded

We're sorry we didn't meet your expectations, Dan. Our goal is to provide transparent and straightforward service to all of our customers. Please know that we'll investigate this situation further and ensure our team is upholding our standards. If you have any additional concerns or feedback, please don't hesitate to reach out so that I may help. Best, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

DANPOPOVICI50 responded

Michael, I still believe that Lexus should have done an oil change on my car for free. Thanks, Dan

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