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Westside Lexus - Service Center

Houston, TX

4.7
1,437 Reviews
Call Service Center (281) 558-3030

1,437 Reviews of Westside Lexus - Service Center

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May 12, 2023

Car needed battery. Found also needed water pump. When I picked up drove 3 blocks and Engine Malfunction alert occurred. Returned to dealer where coolant was washed off- More

by jeanwitte1@gmail.com
Recommend Dealer
No
Employees Worked With
Cynthia
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May 15, 2023 -

Westside Lexus responded

We strive to deliver a seamless service experience, and I am so sorry to hear that you are having trouble with your vehicle. I'd like to step in right away so that I may address your comments directly and see if I can help improve your situation. If you are willing, please reach out to me at your earliest convenience. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

jeanwitte1@gmail.com responded

My car was returned after 2 additional days and now is functioning properly. I sent an email for status- response was to let me know when part was available. Following day I requested another status and response was my car was ready. I was given a couple gallons of gas for my inconvenience. Also I previously had 60k service and the Maintenance Screen was not reset suggesting I needed rotation, fluids, filters etc. This is my 4th RX350 from Westside. . Previously satisfied with dealer but reconsidering next service/purchase.

May 12, 2023

I give my advisor 0; the odometer on the car shows 22,200, the car was due for an oil change and he wanted to charge for that; I ended up not doing it. More

by DANPOPOVICI50
Recommend Dealer
Yes
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May 15, 2023 -

Westside Lexus responded

We're sorry we didn't meet your expectations, Dan. Our goal is to provide transparent and straightforward service to all of our customers. Please know that we'll investigate this situation further and ensure our team is upholding our standards. If you have any additional concerns or feedback, please don't hesitate to reach out so that I may help. Best, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

DANPOPOVICI50 responded

Michael, I still believe that Lexus should have done an oil change on my car for free. Thanks, Dan

May 12, 2023

Great Excellent Satisfied I really appreciate working with your team and your staff I plan on continuing to get all my work done with you guys More

by darren@dmillerlaw.com
Recommend Dealer
Yes
Employees Worked With
Jacob! He's the man. I'll follow him anywhere.
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May 12, 2023 -

Westside Lexus responded

We greatly appreciate your five-star recommendation and kind words about your experience with our team at Westside Lexus! We're thrilled that you trust us to handle your automotive needs and look forward to continuing to provide you with excellent service. Thank you for choosing us!

May 12, 2023

Chase is very knowledgeable. The car was in the shop for a long time but the techs did a thorough job and cleaned up well. More

by dfd1912@gmail.com
Recommend Dealer
Yes
Employees Worked With
Chase
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May 13, 2023 -

Westside Lexus responded

Thank you for your feedback on the service provided by Chase and our technicians at Westside Lexus. It's great to hear that Chase was able to assist you with his knowledge. We appreciate your patience and trust in our team.

May 13, 2023 -

dfd1912@gmail.com responded

Chase has been my customer service representative for many years. He is so up-to-date on individual cars, their problems, and really understands my needs for the two old Lexus cars that we drive. These are a 2010 IS-250 and a 2011 LS-460L. They are mainly driven around the city. The cars are always cleaned and look great when we leave. We are loyal customers of Westside Lexus. Bought 3 cars from this dealership.

May 11, 2023

Car was not fix when promised, had to return to dealership to return the car More

by ms.borrego@att.net
Recommend Dealer
No
Employees Worked With
Scott
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May 12, 2023 -

Westside Lexus responded

I am disappointed to hear that your car was not fixed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please contact me so that I can see how we can assist you moving forward? Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 11, 2023

Eileen was so wonderful and helpful. She kept us informed the whole way through and made sure we were happy with all of the work. I especially appreciated her attention to detail with th More

by LAURENANDPATRICK2018@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Eileen Gomez, Eileen Gomez
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May 11, 2023 -

Westside Lexus responded

We are glad to see that Eileen provided great customer service! We appreciate your kind words about your experience at Westside Lexus, and we're thrilled to hear it was so easy for you to navigate through the process. Thank you for choosing our dealership for your vehicle needs.

May 11, 2023

very professional. No waiting in entrance line. Person receiving the car was nice, gave me good instructions, and took me to Michael Boyd. Michael was very professional More

by uriasfernando1@gmail.com
Recommend Dealer
Yes
Employees Worked With
Michael
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May 11, 2023 -

Westside Lexus responded

We're so glad to hear that you had a positive and efficient experience with us at Westside Lexus! Our team strives to give our customers the best quality of care, so it's great to know that you found Michael and the team very professional. Thank you for sharing your experience with us!

May 11, 2023

I got body work completed from an accident and my 55k maintenance done. Rear bumper and tailgate fixed. More

by sweetproperty
Recommend Dealer
Yes
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May 11, 2023 -

Westside Lexus responded

We're grateful for your positive feedback on the body and maintenance work we completed! It's always great to hear when customers are happy with our service here at Westside Lexus. We appreciate your trust in us to get your vehicle back on the road quickly and in top condition. Until next time!

May 11, 2023

I took my vehicle in for its 5,000 mile service. Chase, as always, was very helpful and informative. He made the entire process quick and easy and had me back in the road in no time! More

by mlkornegay
Recommend Dealer
Yes
Employees Worked With
Chase Clements
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May 12, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

May 10, 2023

Friendly and helpful and prompt Everyone was nice and respectful. Treated me like a human being and that's not always the case. They were kind and efficient. No one was dismissive of me and I appreciate More

by keridmays@gmail.com
Recommend Dealer
Yes
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May 11, 2023 -

Westside Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

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