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Westside Lexus - Service Center

Houston, TX

4.7
1,439 Reviews
Call Service Center (281) 558-3030

1,439 Reviews of Westside Lexus - Service Center

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May 19, 2023

Great Experience Charles did a great job getting everything I wanted done Don't let Charles go More

by randallharrington
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
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May 22, 2023 -

Westside Lexus responded

We agree that Charles is an asset to our team at Westside Lexus! Thanks for stopping by to leave five stars and a generous shoutout. See you next time!

May 19, 2023

All was excellent except the checkout desk told me my new key would be in the car. I had to enlist help from an outside associate to find it...he was great... apparently it was at the desk. More

by jagarrison
Recommend Dealer
Yes
Employees Worked With
Laura Brown
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May 22, 2023 -

Westside Lexus responded

We appreciate your feedback about your recent visit to Westside Lexus, and we're glad to hear that most of the experience was excellent. We are sorry for any inconvenience caused regarding the location of the key, but we're happy that one of our associates was helpful in resolving the issue. We hope you have a fantastic day!

May 19, 2023

Quick, kind and thorough Chase is knowledgeable and listens to ensure everything is taken care of. He is also proactive and looks for recalls without being prompted. More

by TXAGKaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
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May 22, 2023 -

Westside Lexus responded

Thank you for stopping by to share your experience with Westside Lexus! We're delighted to hear that Chase continues to be proactive, proficient, and thorough each time you bring your car in for service. It means a lot that you can count on us. See you down the road!

May 18, 2023

Text app didn't really work. I had trouble getting information about my car. Was supposed to take 1-1/2 hours it was more than five hours More

by chrismac63
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
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May 26, 2023 -

Westside Lexus responded

Thank you for sharing your helpful feedback. We're sorry to hear that the text app didn't work as well as you expected and for the delay in completing the service on your vehicle. We will discuss this with our team in our efforts to improve our process moving forward.

May 17, 2023

Charles provided excellent service and provided me with all of the information I needed concerning my GX service appointment. The experience was smooth and hassle free! More

by TNSHDXN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Charles
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May 18, 2023 -

Westside Lexus responded

We're so glad to hear that Charles provided you with such excellent service during your GX service appointment here at Westside Lexus. It's wonderful to know that the experience was seamless and stress-free. Thank you for taking the time to write a review and share your experience!

May 17, 2023

The cost of recommended service was so high that I doubt I will visit this dealership again More

by enesjames10@gmail.com
Recommend Dealer
No
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May 18, 2023 -

Westside Lexus responded

We are sorry that our prices were unsatisfactory. We strive to provide competitive deals for our clients, so your feedback will be shared with the team. Please don't hesitate to reach out if there is anything we can do to assist you. Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023

All good. No problems- normal excellent Lexus service. Nope out of words on this survey. More

by TERRI.CHASE@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
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May 17, 2023 -

Westside Lexus responded

We are pleased to receive your kind review of Westside Lexus! Thank you for your business!

May 16, 2023

All the staff we very welcoming, professional and efficient All the staff were very welcoming, professional and efficient More

by LETTYCHIRI
Recommend Dealer
Yes
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May 17, 2023 -

Westside Lexus responded

We appreciate you taking the time to share your positive experience at Westside Lexus! Thank you for your business, and we hope to see you again in the future.

May 15, 2023

Excellent. Professional, courteous, very satisfied It's a great experience. Everything handled very well. Solid experience. More

by Juliogarcia33@gmail.com
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
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May 15, 2023 -

Westside Lexus responded

Thank you for the kind feedback! We appreciate your support of the Westside Lexus team and hope to see you again down the road!

May 15, 2023

Very good service and behavior Professional and Conscientious mechanics Trying to buy another Lexus because of good service and product. Unfortunately Lexus L460 is not available More

by mohsin.siddiqui@granadaservices.com
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
Report | Print
May 15, 2023 -

Westside Lexus responded

We're glad to hear that our team provided you with professional and straightforward service, Mohsin! While we apologize for not having your vehicle of interest in stock, we appreciate your confidence in the team to get the job done. If there is anything more we can do to assist you, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

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