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Westside Lexus - Service Center

Houston, TX

4.7
1,434 Reviews

1,434 Reviews of Westside Lexus - Service Center

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May 17, 2023

Charles provided excellent service and provided me with all of the information I needed concerning my GX service appointment. The experience was smooth and hassle free! More

by TNSHDXN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Charles
May 18, 2023 -

Westside Lexus responded

We're so glad to hear that Charles provided you with such excellent service during your GX service appointment here at Westside Lexus. It's wonderful to know that the experience was seamless and stress-free. Thank you for taking the time to write a review and share your experience!

May 16, 2023

All good. No problems- normal excellent Lexus service. Nope out of words on this survey. More

by TERRI.CHASE@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
May 17, 2023 -

Westside Lexus responded

We are pleased to receive your kind review of Westside Lexus! Thank you for your business!

May 16, 2023

All the staff we very welcoming, professional and efficient All the staff were very welcoming, professional and efficient More

by LETTYCHIRI
Recommend Dealer
Yes
May 17, 2023 -

Westside Lexus responded

We appreciate you taking the time to share your positive experience at Westside Lexus! Thank you for your business, and we hope to see you again in the future.

May 15, 2023

Excellent. Professional, courteous, very satisfied It's a great experience. Everything handled very well. Solid experience. More

by Juliogarcia33@gmail.com
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
May 15, 2023 -

Westside Lexus responded

Thank you for the kind feedback! We appreciate your support of the Westside Lexus team and hope to see you again down the road!

May 15, 2023

Very good service and behavior Professional and Conscientious mechanics Trying to buy another Lexus because of good service and product. Unfortunately Lexus L460 is not available More

by mohsin.siddiqui@granadaservices.com
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
May 15, 2023 -

Westside Lexus responded

We're glad to hear that our team provided you with professional and straightforward service, Mohsin! While we apologize for not having your vehicle of interest in stock, we appreciate your confidence in the team to get the job done. If there is anything more we can do to assist you, please feel free to reach out. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

May 13, 2023

Over the years and including this visit, I have had excellent care for my vehicles. Getting an appointment is flexible and easy. More

by GEDDINGS1@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
Will Zamora
May 15, 2023 -

Westside Lexus responded

We are thrilled to see that you've experienced flexible and easy appointment scheduling, and outstanding care for your vehicles at Westside Lexus. Thank you for sharing your positive experience with us!

May 12, 2023

I booked an appointment on line but it didn't work. Andrew got me in anyway. I was in and out quickly. More

by CRAMJOSEPH@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler.
May 12, 2023 -

Westside Lexus responded

We're so happy that Andrew was able to assist you! Thank you so much for your feedback, and we hope to see you again down the road!

May 12, 2023

Car needed battery. Found also needed water pump. When I picked up drove 3 blocks and Engine Malfunction alert occurred. Returned to dealer where coolant was washed off- More

by jeanwitte1@gmail.com
Recommend Dealer
No
Employees Worked With
Cynthia
May 15, 2023 -

Westside Lexus responded

We strive to deliver a seamless service experience, and I am so sorry to hear that you are having trouble with your vehicle. I'd like to step in right away so that I may address your comments directly and see if I can help improve your situation. If you are willing, please reach out to me at your earliest convenience. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

jeanwitte1@gmail.com responded

My car was returned after 2 additional days and now is functioning properly. I sent an email for status- response was to let me know when part was available. Following day I requested another status and response was my car was ready. I was given a couple gallons of gas for my inconvenience. Also I previously had 60k service and the Maintenance Screen was not reset suggesting I needed rotation, fluids, filters etc. This is my 4th RX350 from Westside. . Previously satisfied with dealer but reconsidering next service/purchase.

May 12, 2023

I give my advisor 0; the odometer on the car shows 22,200, the car was due for an oil change and he wanted to charge for that; I ended up not doing it. More

by DANPOPOVICI50
Recommend Dealer
Yes
May 15, 2023 -

Westside Lexus responded

We're sorry we didn't meet your expectations, Dan. Our goal is to provide transparent and straightforward service to all of our customers. Please know that we'll investigate this situation further and ensure our team is upholding our standards. If you have any additional concerns or feedback, please don't hesitate to reach out so that I may help. Best, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

May 16, 2023 -

DANPOPOVICI50 responded

Michael, I still believe that Lexus should have done an oil change on my car for free. Thanks, Dan

May 12, 2023

Great Excellent Satisfied I really appreciate working with your team and your staff I plan on continuing to get all my work done with you guys More

by darren@dmillerlaw.com
Recommend Dealer
Yes
Employees Worked With
Jacob! He's the man. I'll follow him anywhere.
May 12, 2023 -

Westside Lexus responded

We greatly appreciate your five-star recommendation and kind words about your experience with our team at Westside Lexus! We're thrilled that you trust us to handle your automotive needs and look forward to continuing to provide you with excellent service. Thank you for choosing us!

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