Westside Lexus - Service Center

Exemplary Jacob and colleagues were professional, knowledgeable, courteous and friendly. In particular, Jacob focused on the needs of the vehicle based on sched Jacob and colleagues were professional, knowledgeable, courteous and friendly. In particular, Jacob focused on the needs of the vehicle based on scheduled service, history, vehicle operation and age. He also anticipated questions related to costs and future service needs. Both very important to customers. More

expedient solution The technician identified the issue quickly and the repair was done efficiently. The problem was resolved to my satisfaction. I received a loaner car The technician identified the issue quickly and the repair was done efficiently. The problem was resolved to my satisfaction. I received a loaner car in a timely fashion. More

Excellent Service from Westside Lexus Mike Lorch and his Westside Lexus team consistently provide outstanding Service & Support. I've been associated with Mike for 20 years and he always g Mike Lorch and his Westside Lexus team consistently provide outstanding Service & Support. I've been associated with Mike for 20 years and he always goes out of his way to provide the best customer experience he can. Mike has earned my trust many times over and is the number one reason I continue to purchase my Lexus from Westside. My service advisor Josh Guerra is very knowledgeable. Josh always ensures nothing gets overlooked and always delivers my car on time, washed and in excellent condition. He's a great advisor. Great service across the board. Appreciate the entire experience from the Westside team. More

100K SERVICE THOROUGH CHECKUP AND SERVICE WITH VERY NICE REP SCOTT BISSONNETT. ALWAYS SEEMS EXPENSIVE, BUT APPRECIATE THE LOANER. WAITING ON MOST RECENT RE THOROUGH CHECKUP AND SERVICE WITH VERY NICE REP SCOTT BISSONNETT. ALWAYS SEEMS EXPENSIVE, BUT APPRECIATE THE LOANER. WAITING ON MOST RECENT RECALL, WHICH ALWAYS SEEMS TO TAKE TOO LONG, BUT I BLAME THE MANUFACTURER AND NOT THE DEALER. More

Always quick to take care of my vehicle. Andrew Nagler has been our service advisor for some time now, and is always pleasant and looks out after our interest. We have 2 Lexus vehicles in ro Andrew Nagler has been our service advisor for some time now, and is always pleasant and looks out after our interest. We have 2 Lexus vehicles in routinely for service, and he knows us and our needs. There has never been a problem with any services. More

30000 mile service Dropped my car off- lots of things at 30k service so took the courtesy car and was called when finished. Quickly taken care of and Laura Brown explain Dropped my car off- lots of things at 30k service so took the courtesy car and was called when finished. Quickly taken care of and Laura Brown explained everything and estimated the time required accurately. More

This is not your grandfather's dealership I remember when going to the dealership for service was most unpleasant. You had to leave your car, they overcharged you, no loaners ever, and they a I remember when going to the dealership for service was most unpleasant. You had to leave your car, they overcharged you, no loaners ever, and they assumed the customer was the least educated person on the planet. No more, at least not at Westside Lexus. They have a very nice waiting area, where you can sit and read, watch TV, or work while you wait for your car. If there is a problem with the repairs that will take longer than anticipated they have loaner cars available for you. The prices are reasonable. Perhaps you could find another shop that charges less but will they treat you like a valued customer, can you wait for your car, do they have a comfortable waiting area, will they do the work right the first time? We have always dealt with Laura Brown as our service advisor. She tells us what we need and does not pad the bill with a bunch of worthless extras or unneeded work. She is very professional. When it comes time to replace our car, we know exactly where to buy the next one and all because of their service department. More

Very well done. I was in the shop for 45 minutes. The fastest it has ever taken. I opted out of the car wash because I was in a hurry. I appreciated the fast and c I was in the shop for 45 minutes. The fastest it has ever taken. I opted out of the car wash because I was in a hurry. I appreciated the fast and competent service. More

Professional, comfortable, quick! I have found Lexus Service to the best of any service department I have ever experienced. Extremely professional, polite, and friendly. I would cert I have found Lexus Service to the best of any service department I have ever experienced. Extremely professional, polite, and friendly. I would certainly recommend this dealer to my friends. More

Timely and painless! I usually wait while service is performed. The waiting area is very comfortable and set up in a way that allows me to work on computer or relax with m I usually wait while service is performed. The waiting area is very comfortable and set up in a way that allows me to work on computer or relax with magazine. Everyone is always very helpful and professional and my car is serviced in a timely manner. The complimentary car wash a very nice perk! More