Westside Lexus - Service Center

5,000 mile service I really appreciate how quickly this service was performed. I was in and out in 45 minutes. The waiting area was comfortable, and time passed qui I really appreciate how quickly this service was performed. I was in and out in 45 minutes. The waiting area was comfortable, and time passed quickly. More

Disappointed. I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am g I took my Lexus here the first time to check the alternator and was charged $800 for the services. I am not sure, but for the sake of argument, I am going to say they did a decent job. My second visit, last month, was for my A/C & Timing belt which I was charged a grand total of $1,500. $700 was paid for by the warranty and the other $800 was out of pocket. This service, I am not too pleased with given the fact that my car still has a mildew smell which I have explained to them and they were not able to provide me any type of resolution. The following day, I was getting ready to go to work and I noticed that my belt buckle is not working. I did not feel safe driving the car so I took it straight to the dealership. They quoted me $550 for the buckle and $350 for the dysfunctional belt. I pleaded with the person asking if they were able to assist in any way with the price since I was just there the day before. They did not seem concerned with me or my situation. I left the dealership and did a bit of shopping. I ended up at Sterling McCall with an appt. They originally quoted me around $150 over the phone, but upon actually completing the job they did it free of charge because the only thing wrong with my belt was the piece of plastic that had fallen into the slot keeping me from buckling it. When I came home, I called Jacob Hershman who was the representative on my account at Westside Lexus and let him know that Sterling McCall did not charge me. He asked me to fax over the work order and invoice showing proof that I was not charged. I did not have to share this information, but I did and never received a call back. After my 3rd attempt to contact Jacob, I decided to contact Mr. McMullen (Jacob Fisherman's Superior) and he did not seem to care too much and was eager to get me off the phone. Given my loyalty to this dealership, I felt highly disrespected and taken advantaged of. He did not offer a solution or any type of reassurance that this will not happen again or that his staff is trained well enough to locate plastic pieces. Car dealerships in general have a bad rep for ripping people off, it doesn't help when you add a dry attitude and inability to solve basic customer related concerns and ZERO empathy for your loyal clients. More

Service Great customer service, always has a loaner vehicle when ever you schedule your service, quick and efficient service. I live in sugarland and drive al Great customer service, always has a loaner vehicle when ever you schedule your service, quick and efficient service. I live in sugarland and drive all the way out to Katy freeway for my service, even though I pass by a Lexus dealership on my way. More

Great service as usual! Lexus service is always great. They are very organized and get you in and out quickly. Loaner cars are part of the service when a longer service is Lexus service is always great. They are very organized and get you in and out quickly. Loaner cars are part of the service when a longer service is needed. Dave Haas has been our service advisor since 1989 - he is AWESOME. More

Westside Lexus quick and efficiently service Everything was done quickly and efficiently. Service staff was helpful and polite, especially Dave Haas. I've been doing business at Westside Lexus fo Everything was done quickly and efficiently. Service staff was helpful and polite, especially Dave Haas. I've been doing business at Westside Lexus for many years and Dave is the best! He always has me in and out quickly with the best service. More

Always a good experience at Westside Never a bad experience with the service center or collision center. Always Helpful. Always Professional. Lexus takes care of their customers and ve Never a bad experience with the service center or collision center. Always Helpful. Always Professional. Lexus takes care of their customers and vehicles. Once you go Lexus you don't go back. More

Perfect. On time. Professional. Friendly Perfect. Laura is always friendly and professional. She is great. The service department is punctual and the waiting area is very clean and comfortable. I do Laura is always friendly and professional. She is great. The service department is punctual and the waiting area is very clean and comfortable. I do not ask for a loaner because they are always punctual. More

Five Star Service Westside Lexus service department is the best! Two weeks ago, I went to a Dallas Lexus service to get a routine oil and gas check and it did not come Westside Lexus service department is the best! Two weeks ago, I went to a Dallas Lexus service to get a routine oil and gas check and it did not come close to Westside Lexus. I decided I would rather drive over 200 miles to Houston before I return to that particular dealership service. I can say it enough how my service advisor Charles Perkins go above and beyond to provide consistent "Lexus Pursuit of Excellence" customer service and standards. Thank you so much.... Please give Charles Perkins a bonus and raise. More

15,000 mile checkup Basic service - 15,000 miles. Easy to make appointment and great communication throughout. Loaner car was available and the appointment and repairs we Basic service - 15,000 miles. Easy to make appointment and great communication throughout. Loaner car was available and the appointment and repairs went smoothly. Pure Lexus. More

Great Service is why I choose Westside Lexus The service is always top notch in all my experiences with Westside Lexus. Will Zamora has been my service advisor on several occasions and his servic The service is always top notch in all my experiences with Westside Lexus. Will Zamora has been my service advisor on several occasions and his service is exceptional. More