Westside Lexus - Service Center

They were very quick to respond to my emergency and it was done in a timely manner. I appreciate the effort to receive confirmation that my insurance would cover most of it. was done in a timely manner. I appreciate the effort to receive confirmation that my insurance would cover most of it. More

If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More

I’ve bought 2 new cars from this dealership and had lots of good interactions with Westside. Maybe the best was just recently when I took one of my cars in for some body. It was just a fender-bender but I w of good interactions with Westside. Maybe the best was just recently when I took one of my cars in for some body. It was just a fender-bender but I wanted it to look new… not just good or even very good. The guys in the collision center met and even exceeded my expectations. The people I dealt with, Mr. Ponce and Mr. Bibb, were top notch professionals in every way. Westside Lexus really delivered! More

Andrew Nagler is always professional and service-oriented great service !! He always prioritizes my time. great service !! He always prioritizes my time. More

15k service. Battery left in cup holder and not replaced on remote. Plastic flashing at base of driver door popped out of place in two areas. Battery left in cup holder and not replaced on remote. Plastic flashing at base of driver door popped out of place in two areas. More

Excellent Scott always does an excellent job explaining work Thank you very much Excellent. Excellent. work Thank you very much Excellent. Excellent. More

I have been with this dealership for over 25 years. Even in the early times Lexus understood the value of great customer service, especially when dealing with one if the most expensive brands on the ma Even in the early times Lexus understood the value of great customer service, especially when dealing with one if the most expensive brands on the market. If something isn't right, it is made right. Maybe I am just lucky, but I have never left the building feeling like I wasn't treated fairly. It means something to me that I have this relationship with Lexus. If those I am dealing with do not feel the same, they are really good at trying. More

Very prompt, friendly and knowledgeable. Chase had very good communication and follow through. Very trustworthy. Chase had very good communication and follow through. Very trustworthy. More

Great Experience Charles did a great job getting everything I wanted done Don't let Charles go everything I wanted done Don't let Charles go More

All was excellent except the checkout desk told me my new key would be in the car. I had to enlist help from an outside associate to find it...he was great... apparently it was at the desk. key would be in the car. I had to enlist help from an outside associate to find it...he was great... apparently it was at the desk. More