Westside Lexus - Service Center

Andrew has been our service advisor for several years and he provided outstanding service and advice as usual. Recommend Andrew to all customers. he provided outstanding service and advice as usual. Recommend Andrew to all customers. More

This was my first experience with Westside after dealing with Northside for over 25 years...and I received the usual Lexus experience -- alway as wonderful as the cars themselves!!! Everyone was always co with Northside for over 25 years...and I received the usual Lexus experience -- alway as wonderful as the cars themselves!!! Everyone was always competent, helpful and very eager to help!!! More

Even though he was busy he still got the job done quicker than he estimated. He was very thorough and got my wife's car repair done. Great guy! than he estimated. He was very thorough and got my wife's car repair done. Great guy! More

Andrew is always responsive and quick to return a call or question. I have worked with him and Jeffrey Byers for numerous years now and will continue to recommend them and Westside Lexus for any car needs. question. I have worked with him and Jeffrey Byers for numerous years now and will continue to recommend them and Westside Lexus for any car needs. More

Daniel is excellent in completing, communicating, and following up on the complete service items requested. Thanks Daniel for making the service department look good! following up on the complete service items requested. Thanks Daniel for making the service department look good! More

Great job taking care of my car very helpful. loaner car was good and thank you loaner car was good and thank you More

He is very friendly, clearly told me what was expected and how long it would take. Good communications. Excellent service. and how long it would take. Good communications. Excellent service. More

They were very quick to respond to my emergency and it was done in a timely manner. I appreciate the effort to receive confirmation that my insurance would cover most of it. was done in a timely manner. I appreciate the effort to receive confirmation that my insurance would cover most of it. More

If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More

I’ve bought 2 new cars from this dealership and had lots of good interactions with Westside. Maybe the best was just recently when I took one of my cars in for some body. It was just a fender-bender but I w of good interactions with Westside. Maybe the best was just recently when I took one of my cars in for some body. It was just a fender-bender but I wanted it to look new… not just good or even very good. The guys in the collision center met and even exceeded my expectations. The people I dealt with, Mr. Ponce and Mr. Bibb, were top notch professionals in every way. Westside Lexus really delivered! More